If anyone had customer service like PSA, we would be

[campyfan39]

and yet people are still making them rich.
The best thing that could be done for the hobby would be for eveyone to stop grading.
It wont happen because $$$$

[perezfan]

Originally Posted by campyfan39

and yet people are still making them rich.
The best thing that could be done for the hobby would be for eveyone to stop grading.
It wont happen because $$$$

Could not agree with this any more. They have gotten even more inconsistent if that's even possible. And SGC's customer service is equally dismal (bordering on non-existent). They've ruined the hobby.

[ullmandds]

If you ran your business like PSA...there is a high likelihood you'd be OUT OF BUSINESS!!!!!!

Problem is we(vintage/prewar collectors) are a minutia of the collecting population.

The youngsters with their shiny, colored, parallels, refractors, diecuts, chromium alloys, blah blah blah only care about PSA 10's.

PSA is going nowhere fast!!!!

[Yoda]

And now PSA owns SGC.

[SyrNy1960]

Originally Posted by ullmandds

if you ran your business like psa...there is a high likelihood you'd be out of business!!!!!!

Problem is we(vintage/prewar collectors) are a minutia of the collecting population.

The youngsters with their shiny, colored, parallels, refractors, diecuts, chromium alloys, blah blah blah only care about psa 10's.

Psa is going nowhere fast!!!!

+ 100

[bmattioli]

Customer Service is a dying art. The first thing you must do is CARE..

[Bryzz02016]

Originally Posted by bmattioli

Customer Service is a dying art. The first thing you must do is CARE..

AMEN ! To That !

And yes, PSA IS HHHOOORRRREEEEENDDDOOOOUUUSSSS !!!!!

[Fred]

Customer service will suck until the time when people stop having cards graded and PSA figures out you can't neglect customers if you want to keep the cards rolling in to be slabbed.

For now, why would a company give a damn when people are falling all over themselves to be crapped on, and paying for the privilege to be crapped on.

[robw1959]

Originally Posted by perezfan

Could not agree with this any more. They have gotten even more inconsistent if that's even possible. And SGC's customer service is equally dismal (bordering on non-existent). They've ruined the hobby.

I'm not so sure about that. I just submitted an 8-card order to SGC last Friday. I also have a 1-card order in the "Assembly" stage at PSA that was shipped to them in mid-October. Anyone care to bet which order gets graded and shipped back to me first?

[MikeGarcia]

Originally Posted by robw1959

I'm not so sure about that. I just submitted an 8-card order to SGC last Friday. I also have a 1-card order in the "Assembly" stage at PSA that was shipped to them in mid-October. Anyone care to bet which order gets graded and shipped back to me first?

..If that one-card order is already in "Assembly" then you can start watching your mailbox. California to Arizona is a one-day mail . ? Yes ?

[raulus]

Originally Posted by MikeGarcia

..If that one-card order is already in "Assembly" then you can start watching your mailbox. California to Arizona is a one-day mail . ? Yes ?

I think there's a few steps after assembly, like QC checks.

Not only that, but even if it's on the "assembly" step, I think that means it's waiting in line for the fancy machine to seal it up in a slab. My experience is that can take weeks to actually get assembled. So I wouldn't wait by the mailbox just yet.

[Leon]

The reason PSA can give crappy service, and still be profitable, is because people make money from their grading. Money is always the answer.
.

[robw1959]

Originally Posted by MikeGarcia

..If that one-card order is already in "Assembly" then you can start watching your mailbox. California to Arizona is a one-day mail . ? Yes ?

Sorry, but PSA loses again. SGC just sent me an email stating that the 8-card (regular-not expedited) submission they received on December 12th has now been graded and shipped way back to me! I couldn't be happier with that 4-day turnaround service, especially since two of those four days were Saturday and Sunday.

[LEHR]

Originally Posted by robw1959

Sorry, but PSA loses again. SGC just sent me an email stating that the 8-card (regular-not expedited) submission they received on December 12th has now been graded and shipped way back to me! I couldn't be happier with that 4-day turnaround service, especially since two of those four days were Saturday and Sunday.

That's great news! I had an order received by SGC on the 12th as well, so hopefully mines finished soon. In comparison, my last PSA submission was in June and the cards were returned in November.