If anyone had customer service like PSA, we would be
 

out of business!!!

About a month ago, I tried to log on to my PSA account which includes the Vault where I store cards. I usually click and with facial recognition, i get logged on using my iphone.

For whatever reason, they asked for my password one month ago and I forgot it. I clicked to reset password and an ERROR message popped up.
i sent a message to PSA Customer Service and they respond 5 days later with no solution.

How difficult is it to send a link to reset the password?? They are the absolute worst! One month later, I am still logged out with no hope in sight.

I also have a photo submission thats been pending for 8 months.

But on a recent submission where they determined that the price of my submission should have been higher, they were CALLING me 3x a day seeking my permission to upgrade the price.

I know everyone thinks they r the greatest but they really treat people like crap and I will no longer submit to them.

LOL, Absolutely nobody thinks they are the greatest except those dealers that get the over graded slabs on a regular basis. Everyone thinks they are a fricken joke on a good day. People put up with the 1000s of cards every month they overgrade, undergrade, grade counterfiets as real, reprints as real cards, mis-labeled, and the plethora of other screw ups they do daily.

People love(LOL) them because their magic plastic holders make their cards worth WAY more money to a certain type of collectors/investors. Nothing more, nothing less.:p

and yet people are still making them rich.
The best thing that could be done for the hobby would be for eveyone to stop grading.
It wont happen because $$$$

We are at the mercy of grading companies
 

No matter how frustrated we get we have no alternative to third party graders. If 99% of ungraded 1952 Mantles are not authentic, then we need authentication for high value cards. I don’t like being forced into using them but that is the reality. I buy some expensive vintage cards and in the old days I learned the hard lesson. About half bought in the early 90’s would not grade fully, either trimmed, altered.

The scary thing now is the number of fake graded cards. So grading is even suspect. Makes me want to just sell everything and find a new hobby.

I sold 99% of my graded cards and now collect vintage lower grade cards I honestly don't care if they are altered or not. I just stay away from major creases or paper loss on the players face if possible. It seriously brought the joy back into collecting for me.

What do you expect from an unregulated industry ? Maybe you should try collecting autographs on cards, then it doesn't really matter if the card is fake, trimmed, altered, etc,... right ? :D

Could not agree with this any more. They have gotten even more inconsistent if that's even possible. And SGC's customer service is equally dismal (bordering on non-existent). They've ruined the hobby.

If you ran your business like PSA...there is a high likelihood you'd be OUT OF BUSINESS!!!!!!

Problem is we(vintage/prewar collectors) are a minutia of the collecting population.

The youngsters with their shiny, colored, parallels, refractors, diecuts, chromium alloys, blah blah blah only care about PSA 10's.

PSA is going nowhere fast!!!!

And now PSA owns SGC.

+ 100

Customer Service is a dying art. The first thing you must do is CARE..

AMEN ! To That !

And yes, PSA IS HHHOOORRRREEEEENDDDOOOOUUUSSSS !!!!!

Customer service will suck until the time when people stop having cards graded and PSA figures out you can't neglect customers if you want to keep the cards rolling in to be slabbed.

For now, why would a company give a damn when people are falling all over themselves to be crapped on, and paying for the privilege to be crapped on.

I don't think there will ever be fantastic service levels out of a card grading company, because hobby services in a million years will never be regulated. As long as the number one goal is just getting cards slabbed so they will be worth more money, customer service crap and hijinks will ensue. People complain about it loudly in forums like this, but as has already been pointed out - we're very much in the minority. It would seem if you just judge on the volume of complaints, that people wouldn't put up with near what they do, but the truth at the end of the day is that collectors are willing to and do put up with quite a lot.

We've already proven in the last 5 years that the grading business can withstand major scandal. Nobody cares. All they care about is that their card comes back in a nice shiny new slab with a number on it that is acceptable to them. This is not hard to do today, even if you have to submit more than once. Stuff trumps all. Hey, look at my stuff!

Now, now. PSA is better than Comcast.

I'm not so sure about that. I just submitted an 8-card order to SGC last Friday. I also have a 1-card order in the "Assembly" stage at PSA that was shipped to them in mid-October. Anyone care to bet which order gets graded and shipped back to me first?

and you trust them with your cards in their "vault"?

Royal Deluxe Grading Level
 

..If that one-card order is already in "Assembly" then you can start watching your mailbox. California to Arizona is a one-day mail . ? Yes ?

I think there's a few steps after assembly, like QC checks.

Not only that, but even if it's on the "assembly" step, I think that means it's waiting in line for the fancy machine to seal it up in a slab. My experience is that can take weeks to actually get assembled. So I wouldn't wait by the mailbox just yet.

The reason PSA can give crappy service, and still be profitable, is because people make money from their grading. Money is always the answer.
.

Sorry, but PSA loses again. SGC just sent me an email stating that the 8-card (regular-not expedited) submission they received on December 12th has now been graded and shipped way back to me! I couldn't be happier with that 4-day turnaround service, especially since two of those four days were Saturday and Sunday.

That's great news! I had an order received by SGC on the 12th as well, so hopefully mines finished soon. In comparison, my last PSA submission was in June and the cards were returned in November.

graded
 

+1