Kudos to REA Customer Service!

[Kaneen]

Around this time last week REA was being quite scrutinized for the handling of the technical glitch and auction ending procedures that resulted. Many, myself included, were critical of how things went down, but also understanding of the difficulties brought on by the circumstances.

However, I just want to take a minute to express how incredibly impressed I was with REA's amazing post-auction customer service. Here's the timeline of how things went for me upon winning my lot:

9:10pm, Monday evening - Lot containg nearly 3 dozen random items closes with me as high bidder.

4:15am, Tuesday morning - I received email from REA with my invoice.

4:00pm, Tuesday afternoon - I dropped off my check at the USPS for snail mail to New Jersey.

3:30pm, Friday afternoon - I notice my account status on REA website is changed from unpaid to paid.

5:25pm, Friday afternoon - I receive an email from FedEx that my shipment has been scheduled.

5:36pm, Friday afternoon - I receive an email from FedEx that my package was in their possession, along with tracking info.

12:50pm, Sunday afternoon - My auction lot was delivered by FedEx to my door, signed for, and in my possession.

With as many lots as there were in the auction, I find this level of prompt service to be absolutely incredible! Kudos to REA (and to FedEx) for going over and above any expectations I could have possibly had. Well done!

[chriskim]

REA is the best! In fact, many well known repeat buyers received their lots before payments were even sent. Just saying.....

[Stonepony]

Yes , REA shipped my five figure item within 48 hrs of auctions end. Long before my check would have arrived. Very much appreciated!

[mrreality68]

nice very nice

REA has always been top notched to me and that time line is just one example of why

[Shoeless Moe]

They are THEE fastest payer in consignor checks as well, there is not even a close second, and I've consigned to EVERY major auction house.

[nolemmings]

Well, not to be a downer, but I sent my payment by Zelle on Wednesday the 27th and still have not heard anything from REA.

EDITED TO ADD: Just received shipping confirmation, so all is well. I get a little nervous by some of the stories I hear about Zelle or similar electronic transfer mechanisms, as I believe some banks won't do anything if a payment is not received or is intercepted. Happy to report no problem here. And btw, although I took a couple of shots at REA during the auction fiasco, I have never been concerned about Brian or that company (going back to Rob) being anything less than honorable when working through situations.

[LEHR]

I got a confirmation email yesterday that my package had shipped from REA and my check hasn't even cleared the bank.

I can't ask for more than that.

[prestigecollectibles]

I just got my consignment payment wired to my bank account today. I couldn't be happier.