If anyone had customer service like PSA, we would be

[YankeeCollector]

out of business!!!

About a month ago, I tried to log on to my PSA account which includes the Vault where I store cards. I usually click and with facial recognition, i get logged on using my iphone.

For whatever reason, they asked for my password one month ago and I forgot it. I clicked to reset password and an ERROR message popped up.
i sent a message to PSA Customer Service and they respond 5 days later with no solution.

How difficult is it to send a link to reset the password?? They are the absolute worst! One month later, I am still logged out with no hope in sight.

I also have a photo submission thats been pending for 8 months.

But on a recent submission where they determined that the price of my submission should have been higher, they were CALLING me 3x a day seeking my permission to upgrade the price.

I know everyone thinks they r the greatest but they really treat people like crap and I will no longer submit to them.

[bnorth]

Originally Posted by YankeeCollector

out of business!!!

About a month ago, I tried to log on to my PSA account which includes the Vault where I store cards. I usually click and with facial recognition, i get logged on using my iphone.

For whatever reason, they asked for my password one month ago and I forgot it. I clicked to reset password and an ERROR message popped up.
i sent a message to PSA Customer Service and they respond 5 days later with no solution.

How difficult is it to send a link to reset the password?? They are the absolute worst! One month later, I am still logged out with no hope in sight.

I also have a photo submission thats been pending for 8 months.

But on a recent submission where they determined that the price of my submission should have been higher, they were CALLING me 3x a day seeking my permission to upgrade the price.

I know everyone thinks they r the greatest but they really treat people like crap and I will no longer submit to them.

LOL, Absolutely nobody thinks they are the greatest except those dealers that get the over graded slabs on a regular basis. Everyone thinks they are a fricken joke on a good day. People put up with the 1000s of cards every month they overgrade, undergrade, grade counterfiets as real, reprints as real cards, mis-labeled, and the plethora of other screw ups they do daily.

People love(LOL) them because their magic plastic holders make their cards worth WAY more money to a certain type of collectors/investors. Nothing more, nothing less.

[campyfan39]

and yet people are still making them rich.
The best thing that could be done for the hobby would be for eveyone to stop grading.
It wont happen because $$$$

[perezfan]

Originally Posted by campyfan39

and yet people are still making them rich.
The best thing that could be done for the hobby would be for eveyone to stop grading.
It wont happen because $$$$

Could not agree with this any more. They have gotten even more inconsistent if that's even possible. And SGC's customer service is equally dismal (bordering on non-existent). They've ruined the hobby.

[ullmandds]

If you ran your business like PSA...there is a high likelihood you'd be OUT OF BUSINESS!!!!!!

Problem is we(vintage/prewar collectors) are a minutia of the collecting population.

The youngsters with their shiny, colored, parallels, refractors, diecuts, chromium alloys, blah blah blah only care about PSA 10's.

PSA is going nowhere fast!!!!

[Yoda]

And now PSA owns SGC.

[SyrNy1960]

Originally Posted by ullmandds

if you ran your business like psa...there is a high likelihood you'd be out of business!!!!!!

Problem is we(vintage/prewar collectors) are a minutia of the collecting population.

The youngsters with their shiny, colored, parallels, refractors, diecuts, chromium alloys, blah blah blah only care about psa 10's.

Psa is going nowhere fast!!!!

+ 100

[robw1959]

Originally Posted by perezfan

Could not agree with this any more. They have gotten even more inconsistent if that's even possible. And SGC's customer service is equally dismal (bordering on non-existent). They've ruined the hobby.

I'm not so sure about that. I just submitted an 8-card order to SGC last Friday. I also have a 1-card order in the "Assembly" stage at PSA that was shipped to them in mid-October. Anyone care to bet which order gets graded and shipped back to me first?

[MikeGarcia]

Originally Posted by robw1959

I'm not so sure about that. I just submitted an 8-card order to SGC last Friday. I also have a 1-card order in the "Assembly" stage at PSA that was shipped to them in mid-October. Anyone care to bet which order gets graded and shipped back to me first?

..If that one-card order is already in "Assembly" then you can start watching your mailbox. California to Arizona is a one-day mail . ? Yes ?

[Delray Vintage]

No matter how frustrated we get we have no alternative to third party graders. If 99% of ungraded 1952 Mantles are not authentic, then we need authentication for high value cards. I don’t like being forced into using them but that is the reality. I buy some expensive vintage cards and in the old days I learned the hard lesson. About half bought in the early 90’s would not grade fully, either trimmed, altered.

The scary thing now is the number of fake graded cards. So grading is even suspect. Makes me want to just sell everything and find a new hobby.

[bnorth]

Originally Posted by Delray Vintage

No matter how frustrated we get we have no alternative to third party graders. If 99% of ungraded 1952 Mantles are not authentic, then we need authentication for high value cards. I don’t like being forced into using them but that is the reality. I buy some expensive vintage cards and in the old days I learned the hard lesson. About half bought in the early 90’s would not grade fully, either trimmed, altered.

The scary thing now is the number of fake graded cards. So grading is even suspect. Makes me want to just sell everything and find a new hobby.

I sold 99% of my graded cards and now collect vintage lower grade cards I honestly don't care if they are altered or not. I just stay away from major creases or paper loss on the players face if possible. It seriously brought the joy back into collecting for me.

[Jewish-collector]

What do you expect from an unregulated industry ? Maybe you should try collecting autographs on cards, then it doesn't really matter if the card is fake, trimmed, altered, etc,... right ?

[ALBB]

Originally Posted by bnorth

I sold 99% of my graded cards and now collect vintage lower grade cards I honestly don't care if they are altered or not. I just stay away from major creases or paper loss on the players face if possible. It seriously brought the joy back into collecting for me.

+1

[campyfan39]

and you trust them with your cards in their "vault"?

Originally Posted by YankeeCollector

out of business!!!

About a month ago, I tried to log on to my PSA account which includes the Vault where I store cards. I usually click and with facial recognition, i get logged on using my iphone.

For whatever reason, they asked for my password one month ago and I forgot it. I clicked to reset password and an ERROR message popped up.
i sent a message to PSA Customer Service and they respond 5 days later with no solution.

How difficult is it to send a link to reset the password?? They are the absolute worst! One month later, I am still logged out with no hope in sight.

I also have a photo submission thats been pending for 8 months.

But on a recent submission where they determined that the price of my submission should have been higher, they were CALLING me 3x a day seeking my permission to upgrade the price.

I know everyone thinks they r the greatest but they really treat people like crap and I will no longer submit to them.