Dave & Adam's Card World ...

[egbeachley]

Originally Posted by npa589

I'd like the cards that I purchased from them because I desire the cards I purchased from them? That's why I put the money down and sent it to them, because I actually wanted the cards?

Someone else also wanted 2 of the cards, but made the decision to buy them after I had literally and officially already purchased them.

The right decision would be to take the negative feedback from the buyer on eBay (if they even choose to leave negative feedback) and learn that they shouldn't list them on both sites if they aren't punctual enough to handle it - which in this case, they were not.

By me buying the cards on their site before they were purchased on another site, and then not being able to keep those cards - it's really communicating to present and future buyers that "The cards on this site are "KIND OF" for sale."

I don't think I'm asking too much here.

I think the only way to logistically handle this would be to accept your non-Ebay offer, contingent upon their removal of the cards from Ebay. Then remove them from Ebay. then complete the transaction. It seems that if it was handled that way the cards would have been purchased on Ebay before they could remove it and you would be in the same situation.

Tough being a seller doing the right thing.

[chaddurbin]

umm such a big deal for 2 $50 cards...you're basically holding them hostage until they "do the right thing"...whatever that is in your eyes. then you're gonna do a complete 180 and advocate their sterling and pristine customer service. what a joke!

wait until i can find a board to oust the shitheads at amazon and assholes at dell who hold my cc orders for weeks then cancel them...they'll be sorry then.

[steve B]

Dealers have to realize that selling individual items on two venues that don't have a shared databse for inventory is bad practice. Especially if one venue enforces the sale/auction as a binding contract as Ebay does. The only eventual outcome is situations like this. If you're selling something easily replaceable like dvds or anything still in production it's fine but for collectibles it's not.

I had a similar situation in reverse with Historicauctions. Won an Ebay item for a very low bid on a Sunday night. Then they reneged saying they had sold the item friday and hadn't had a chance to remove the auction.
A maybe 5 minute process and they couldn't get to it for 3 days? That's either BS or very poor organization. And all they offered was free shipping on some overpriced autographs with no certs which I didn't have any interest in anyway. First negative I've left in a decade on Ebay, and the nonperforming seller complaint got them suspended or banned altogether.

Unless I could automate the retraction of the auction or make a sale pending the retraction I would never offer something both on Ebay and somewhere else. (People ending auctions early bugs me too, but that's more of a gray area.)

Steve B

[t206hound]

11:39 - order is placed with the seller's website
~12:40 - two ordered items have price refunded (roughly an hour after purchase)
~1:04 - send first email to DACW (based on 3:04 post stating email sent two hours ago)
1:08 - initial post
3:07 - second email sent to DACW notifying them of this thread
5:01 - spoke to owner
5:26 - email from Bob & talked to Adam

My question is... why did you start this thread? You hadn't even given the seller the opportunity to handle the situation. Within a few hours you spoke to the owner(s) and received email response. How quickly did you expect them to respond? I can understand if you get no response, or get a response that you don't agree with posting something here after a bit of time had passed, but you were a little quick on the trigger here in my opinion.

[npa589]

You're right, it's much better to let customer service issues
linger. I suppose it's also better to communicate to the company in question that you really don't care what the result is.

Would I have spoken with the owner (who was very cordial, and we had a good conversation about cards in general, the National, and my issue) had I not started this thread or showed that I, in fact, did care that this happened?
When they sent the refund to me, I think that would be considered them initially handling the situation. It's not like they have an automated refund machine synchronized with eBay.

I hate to say it, but leverage is indeed important in negotiations - no matter how small. Someone can poo poo two 50$ cards all they want, but with where I am - it is a bigger deal than it is to some of you. I'm an engaged school teacher...

Originally Posted by t206hound

11:39 - order is placed with the seller's website
~12:40 - two ordered items have price refunded (roughly an hour after purchase)
~1:04 - send first email to DACW (based on 3:04 post stating email sent two hours ago)
1:08 - initial post
3:07 - second email sent to DACW notifying them of this thread
5:01 - spoke to owner
5:26 - email from Bob & talked to Adam

My question is... why did you start this thread? You hadn't even given the seller the opportunity to handle the situation. Within a few hours you spoke to the owner(s) and received email response. How quickly did you expect them to respond? I can understand if you get no response, or get a response that you don't agree with posting something here after a bit of time had passed, but you were a little quick on the trigger here in my opinion.

[vintagetoppsguy]

Nate,

How very selfish of you to expect a seller to follow through on a deal when they’re able to sell the same cards to another buyer for more money. J/K, of course. Thanks for the explanation, but you really don’t owe anybody here. The facts are pretty simple regardless of any timeline: You committed to the cards. They sent you an invoice. You paid promptly according to the invoice. Shortly thereafter, another buyer was willing to pay more money for the cards. They reneged on the deal and refunded your money. Did I leave anything out?

How anybody can defend DACW’s actions is beyond me. But, hey, if you think DACW is still on the up and up, perhaps you should read this thread. It’s only 10 posts, but you really only have to read the 10th post to understand the type of operation that DACW is running.

http://www.sportscardforum.com/showthread.php?t=1424582

[tothrk]

I also can't see how anyone could defend DACW actions here. As a seller, if you want to list your items in numerous places/sites, you better be on top of things so this junk doesn't happen. Also, the $$ amount of the cards shouldn't matter. It shouldn't matter if it was two $5 cards or two high dollar cards. Also, nice use of the word "poo poo". Haven't seen that one in quite some time.

[jp1216]

First off, I was the one that bought the Hall Cycle yesterday on eBay.
Believe it or not, the card was already delivered today. Talk about fast.
Not sure how to handle this. I just felt the urge to step forward. Maybe we can work out a trade.
I've had this happen to me before. Seller refunds my money along with a story that the card was already spoken for. Different seller. Bad business practice indeed.
Hope the OP got a fair deal along with the refund.

[npa589]

Really? Is customer service put in play before or after a mistake has been made?

Do you go to customer service in preparation for cards you are about to buy?

"Boy, their customer service was incredible. I tested them to see how they'd solve a non-existent problem, then I bought some cards."

Originally Posted by chaddurbin

umm such a big deal for 2 $50 cards...you're basically holding them hostage until they "do the right thing"...whatever that is in your eyes. then you're gonna do a complete 180 and advocate their sterling and pristine customer service. what a joke!

wait until i can find a board to oust the shitheads at amazon and assholes at dell who hold my cc orders for weeks then cancel them...they'll be sorry then.