Dave & Adam's Card World ...

[t206hound]

11:39 - order is placed with the seller's website
~12:40 - two ordered items have price refunded (roughly an hour after purchase)
~1:04 - send first email to DACW (based on 3:04 post stating email sent two hours ago)
1:08 - initial post
3:07 - second email sent to DACW notifying them of this thread
5:01 - spoke to owner
5:26 - email from Bob & talked to Adam

My question is... why did you start this thread? You hadn't even given the seller the opportunity to handle the situation. Within a few hours you spoke to the owner(s) and received email response. How quickly did you expect them to respond? I can understand if you get no response, or get a response that you don't agree with posting something here after a bit of time had passed, but you were a little quick on the trigger here in my opinion.

[npa589]

You're right, it's much better to let customer service issues
linger. I suppose it's also better to communicate to the company in question that you really don't care what the result is.

Would I have spoken with the owner (who was very cordial, and we had a good conversation about cards in general, the National, and my issue) had I not started this thread or showed that I, in fact, did care that this happened?
When they sent the refund to me, I think that would be considered them initially handling the situation. It's not like they have an automated refund machine synchronized with eBay.

I hate to say it, but leverage is indeed important in negotiations - no matter how small. Someone can poo poo two 50$ cards all they want, but with where I am - it is a bigger deal than it is to some of you. I'm an engaged school teacher...

Originally Posted by t206hound

11:39 - order is placed with the seller's website
~12:40 - two ordered items have price refunded (roughly an hour after purchase)
~1:04 - send first email to DACW (based on 3:04 post stating email sent two hours ago)
1:08 - initial post
3:07 - second email sent to DACW notifying them of this thread
5:01 - spoke to owner
5:26 - email from Bob & talked to Adam

My question is... why did you start this thread? You hadn't even given the seller the opportunity to handle the situation. Within a few hours you spoke to the owner(s) and received email response. How quickly did you expect them to respond? I can understand if you get no response, or get a response that you don't agree with posting something here after a bit of time had passed, but you were a little quick on the trigger here in my opinion.

[vintagetoppsguy]

Nate,

How very selfish of you to expect a seller to follow through on a deal when they’re able to sell the same cards to another buyer for more money. J/K, of course. Thanks for the explanation, but you really don’t owe anybody here. The facts are pretty simple regardless of any timeline: You committed to the cards. They sent you an invoice. You paid promptly according to the invoice. Shortly thereafter, another buyer was willing to pay more money for the cards. They reneged on the deal and refunded your money. Did I leave anything out?

How anybody can defend DACW’s actions is beyond me. But, hey, if you think DACW is still on the up and up, perhaps you should read this thread. It’s only 10 posts, but you really only have to read the 10th post to understand the type of operation that DACW is running.

http://www.sportscardforum.com/showthread.php?t=1424582

[tothrk]

I also can't see how anyone could defend DACW actions here. As a seller, if you want to list your items in numerous places/sites, you better be on top of things so this junk doesn't happen. Also, the $$ amount of the cards shouldn't matter. It shouldn't matter if it was two $5 cards or two high dollar cards. Also, nice use of the word "poo poo". Haven't seen that one in quite some time.

[jp1216]

First off, I was the one that bought the Hall Cycle yesterday on eBay.
Believe it or not, the card was already delivered today. Talk about fast.
Not sure how to handle this. I just felt the urge to step forward. Maybe we can work out a trade.
I've had this happen to me before. Seller refunds my money along with a story that the card was already spoken for. Different seller. Bad business practice indeed.
Hope the OP got a fair deal along with the refund.

[npa589]

Thanks for coming forward.

Absolutely keep the card, and I hope it fit a need for you!

They just have a few kinks to work out, some of which came out in this situation. I think that they are a good company, and by no means a dirty company, and if this situation had initially been handled directly by the owners - it probably would have been dealt with differently.

[npa589]

Just finished getting some more e-mails and I think the issue has been resolved.

Even though they made an initial mistake, they did their best to contact me and rectify the issue.

That being said, they're customer service was indeed phenomenal. After I had a conversation with Adam, one of the owners, Bob Snyder did the rest.

Great businessmen and great guys. I'm confident the company will fix this issue in the near future and I will definitely do business with them again.

[Jewish-collector]

Funny how the buyer is also a member of the message board.

The same kind (although not exactly) of thing happened in the pre-computer days. The dealer A from the company was ready to sell the card thru the mail when the partner B sold it at a show before partner A was ready to put it aside.

The solution is to have software that the second a card sells on the website, it is automatically taken off eBay and when it is sold on eBay, it is automatically taken off the website. That would have solved this initial problem.