Update for those involved in the group sub that PSA lost. MONEY=DECLARED VALUE ONLY

[conor912]

Is this situation one of the reasons that they have you claim a value for each card (for restitution and/or insurance purposes), or do they have you do that strictly to calculate how much they can rape you?

[Casey2296]

Originally Posted by bobbyw8469

Leon....I am tempted like hell to do that. There is a DAVE STEINBERGER helping us though. He is the VP of Customer Experiences. Right now, my experience isn't looking too good. But I asked Jeff what I should do, as he has some key cards in the order as well, and we are thinking it is better to give Dave a chance to see what he can do. I have a feeling if I had a YoutTube channel, I would be getting some call backs or something. Right now, the calls are a little one sided. And with me being OCD like I am (aren't ALL collectors), it is just gnawing me to death. I feel so helpless.

You don't need a YouTube channel, you have a direct line here to the top dawg. Copy paste what you just wrote and pm Nat, he should be aware of your customer experience at the very least.

[ullmandds]

Originally Posted by conor912

Is this situation one of the reasons that they have you claim a value for each card (for restitution and/or insurance purposes), or do they have you do that strictly to calculate how much they can rape you?

probably both...and it's a double edged sword. I feel like the few cards I've submitted to PSa have been high buck cards I usually downplay the value so as to pay less for PSA's quality grading service...I never even think that they could be lost?

[bobbyw8469]

Originally Posted by ullmandds

probably both...and it's a double edged sword. I feel like the few cards I've submitted to PSa have been high buck cards I usually downplay the value so as to pay less for PSA's quality grading service...I never even think that they could be lost?

The value you declare is what you will be reimbursed should PSA lose your card. Some of the cards wound up being worth more due to the grade attained. I have been submitting since early 2000's. This is the first package of mine that they have "lost". And I am still not convinced it is lost just yet. More like "misplaced". I am imagining a scene like the end of Raiders of the Lost Ark....when they stored away the ark at the end of movie.

[ullmandds]

this sucks bobby...hopefully they will be recovered.

[bobbyw8469]

Originally Posted by ullmandds

this sucks bobby...hopefully they will be recovered.

Me too. It has been 3 weeks since they supplied me with the tracking number.

[ullmandds]

tracking # for the returned cards?

[bobbyw8469]

Originally Posted by ullmandds

tracking # for the returned cards?

Yea....the computer manually generated a tracking number at midnight on July 1st. But PSA has yet to tender the package to the post office. The tracking is like in "pre-shipment" mode, alerting me that a package is on the way.

[Eric72]

Originally Posted by bobbyw8469

Me too. It has been 3 weeks since they supplied me with the tracking number.

Were the cards (1) graded and (2) being sent to you via Registered Mail?

If so, that would be reason for hope. Registered Mail can be slow at times. However, it tends to be the most secure delivery method. Packages are given different treatment (scanned every step of the way, kept under lock and key, etc.) than other items the Post Office handles.

Pardon me if this was mentioned earlier. I had a busy weekend and didn't keep up on reading as much as I would have liked.

[bobbyw8469]

Originally Posted by Eric72

Were the cards (1) graded and (2) being sent to you via Registered Mail?

If so, that would be reason for hope. Registered Mail can be slow at times. However, it tends to be the most secure delivery method. Packages are given different treatment (scanned every step of the way, kept under lock and key, etc.) than other items the Post Office handles.

Pardon me if this was mentioned earlier. I had a busy weekend and didn't keep up on reading as much as I would have liked.

Yes...the cards had already been graded for a couple months. They were waiting on a single Salada Coin to be graded which was supposed to be merged with this older order and all be sent together. The coin was graded and sent all by itself. I told them to go ahead and send the older order, but now they can't find it. Me personally, I think it is sitting on a "hold" shelf over at PSA. All the info for the package is known (almost 15 lbs worth of cards).....however, because it wasn't IMMEDIATELY shipped after grading now there is a problem.

[perezfan]

Originally Posted by Casey2296

You don't need a YouTube channel, you have a direct line here to the top dawg. Copy paste what you just wrote and pm Nat, he should be aware of your customer experience at the very least.

I agree he should PM Nat...

But I believe the YouTube Channel comment was made in regard to publicizing the poor customer service and spreading negative feedback for all eyes to see (thus eliciting a quicker/more thorough response from PSA).

[bobbyw8469]

Nothing new to report.

[bobbyw8469]

Thanks for everyone's advice. I did take the advice given and PM Nat Turner. Hopefully they can locate our group sub. Dave is telling me the package was handed off to USPS and they have lost the package. The info I am seeing tells me that was not the case. I will keep everyone updated. This is the tracking number is everyone wants to play along.

9210890163776906800305

[RL]

Originally Posted by bobbyw8469

Thanks for everyone's advice. I did take the advice given and PM Nat Turner. Hopefully they can locate our group sub. Dave is telling me the package was handed off to USPS and they have lost the package. The info I am seeing tells me that was not the case. I will keep everyone updated. This is the tracking number is everyone wants to play along.

9210890163776906800305

I think "Dave" is fabricating his story.

[bobbyw8469]

Still no news.

[Exhibitman]

I had a 1967 Topps Orr go missing in October and it showed up six months later. Maybe they will find it?

[bobbyw8469]

Originally Posted by Exhibitman

I had a 1967 Topps Orr go missing in October and it showed up six months later. Maybe they will find it?

Was this after it was graded and before it shipped to you?

[Popcorn]

Originally Posted by bobbyw8469

Thanks for everyone's advice. I did take the advice given and PM Nat Turner. Hopefully they can locate our group sub. Dave is telling me the package was handed off to USPS and they have lost the package. The info I am seeing tells me that was not the case. I will keep everyone updated. This is the tracking number is everyone wants to play along.

9210890163776906800305

definitely looks like usps never received the package. hope psa finds it soon!

[RedsFan1941]

keep fighting the good fight. #BobbyStrong

[bobbyw8469]

Just got off the phone with them. No news to report and the trace is almost over.

[bobbyw8469]

The package has been officially deemed "LOST". PSA is getting back to me with a figure.

[bnorth]

Originally Posted by bobbyw8469

The package has been officially deemed "LOST". PSA is getting back to me with a figure.

That is too bad. Hope you and everyone involved get a fair resolution.

[bobbyw8469]

Originally Posted by bnorth

That is too bad. Hope you and everyone involved get a fair resolution.

Fingers crossed. I know with insurance companies it is 4x your doctors bills. The package was valued right at $5k with slightly over $1,000 in grading fees. Some of the graded card values bumped that up a little bit.

[Thromdog]

Bobby, I’d like to speak to these guys via a phone chat or a zoom. This is not an acceptable solution. They have spent 4 weeks waiting on an investigation from the USPS and haven’t done anything else during that time.

They have noted they confirmed it left their facility but haven’t disclosed HOW they confirmed that. Was it word of mouth? Has anyone actually walked the floor to see?

Just feels like they are banking this all on the USPS investigation without any backtracking that I can see.

[bobbyw8469]

Originally Posted by Thromdog

Bobby, I’d like to speak to these guys via a phone chat or a zoom. This is not an acceptable solution. They have spent 4 weeks waiting on an investigation from the USPS and haven’t done anything else during that time.

They have noted they confirmed it left their facility but haven’t disclosed HOW they confirmed that. Was it word of mouth? Has anyone actually walked the floor to see?

Just feels like they are banking this all on the USPS investigation without any backtracking that I can see.

He says they watched a video. I am with you Jeff. I am a betting man. I am betting that this package was never handed off to USPS.

[Exhibitman]

Years ago I tried a case against PSA over a Magie they threw away and was appalled to learn that they had no monitoring or electronic surveillance of the unpacking room, so no record of what happened when my client's package was opened. If they still have no surveillance it would be shocking, especially given the easy tech that is now available. Yet not surprising...

[bobbyw8469]

They only want to pay the declared value. Nothing extra for the grades that the cards attained. That is why it is so important for you to DECLARE VALUES PROPERLY!!!!!

[Thromdog]

Declared value was from July of 2020. The values of the cards have increased substantially in that time and has to be considered.

I am out 15 cards including 10 that will take a long time to find and replace and for more money than they were worth 12 months ago by a bunch.

Hoping we can have a conversation with their team to get this fixed because it really isn’t right.

[bobbyw8469]

They keep trying to pin this on the USPS, but my info shows this package was never even handed off to the USPS. Did a disgruntled employee see it just laying around too long and decided to take it home?? Enquiring minds want to know. And that is also crazy that they want to pay out last years prices. I would like to get cards at last years prices as well.

[Lorewalker]

Originally Posted by bobbyw8469

They keep trying to pin this on the USPS, but my info shows this package was never even handed off to the USPS. Did a disgruntled employee see it just laying around too long and decided to take it home?? Enquiring minds want to know. And that is also crazy that they want to pay out last years prices. I would like to get cards at last years prices as well.

Unless they can demonstrate that USPS accepted the package and lost it, they are going to be SOL and it falls on them. Additionally, and most important, they have a department dedicated to upcharging submissions due to the increase in value attained over time or due to the final grade or both. They owe you what the cards are worth today in the graded holders they are in. Anything less than that is BS. The grading fees are not recoverable if they pay you true FMV for the lost cards. Not SMR value but true market value like their upcharge department does.

[bobbyw8469]

Originally Posted by Lorewalker

Unless they can demonstrate that USPS accepted the package and lost it, they are going to be SOL and it falls on them. Additionally, and most important, they have a department dedicated to upcharging submissions due to the increase in value attained over time or due to the final grade or both. They owe you what the cards are worth today in the graded holders they are in. Anything less than that is BS. The grading fees are not recoverable if they pay you true FMV for the lost cards. Not SMR value but true market value like their upcharge department does.

They even have an ad bragging about the difference between raw card values and graded card values. "TURN YOUR CARDS INTO GOLD" I believe was the tagline. More needs to be done than what they are offering.

[mrreality68]

Originally Posted by Lorewalker

Unless they can demonstrate that USPS accepted the package and lost it, they are going to be SOL and it falls on them. Additionally, and most important, they have a department dedicated to upcharging submissions due to the increase in value attained over time or due to the final grade or both. They owe you what the cards are worth today in the graded holders they are in. Anything less than that is BS. The grading fees are not recoverable if they pay you true FMV for the lost cards. Not SMR value but true market value like their upcharge department does.

I agree they should be paying out what they are worth no in the graded holder. They obviously know the grade and the cards.
What is just as bad that all of these cards maybe lost forever and cannot be replaced

[chalupacollects]

Has anyone been checking ebay for these cards? If you have cert numbers may just be unhappily surprised...

[Aquarian Sports Cards]

I know emotionally you guys are right about what PSA should do, but I would check what you actually sign off on when you submit. I would be shocked to find out that their response isn't exactly what is prescribed by the submission contract. If you agree to it, it doesn't really matter what feels right.

[bobbyw8469]

I understand what you are saying Scott. In this day of social media and their good name though, they need tp do the right thing. If they value me as a customer they need to do the right thing. We will see.

[Aquarian Sports Cards]

Like I said, I feel for you. There's a difference between legal and "right" I just wouldn't count on them going the extra step to make things right. I hope I'm wrong.

[x2drich2000]

Originally Posted by bobbyw8469

I understand what you are saying Scott. In this day of social media and their good name though, they need tp do the right thing. If they value me as a customer they need to do the right thing. We will see.

I know how you feel, but unfortunately, do you really think PSA is going to care about whatever is said about them on social media? I know it isn't to you or anyone else involved, and it should be bigger, but IMO this is likely a minor issue to PSA especially compared to the PWCC/trimmed issues and how did that really impact them.

[Exhibitman]

I think there is a gray area for any upcharged card. PSA in effect disregarded the declared value and substituted its own value determination, so limiting you to a declared value that PSA itself refused to honor doesn't seem equitable. As for the rest of the cards, well, the contract terms would dictate the outcome most likely.

[cardcountry]

Originally Posted by Exhibitman

I think there is a gray area for any upcharged card. PSA in effect disregarded the declared value and substituted its own value determination, so limiting you to a declared value that PSA itself refused to honor doesn't seem equitable. As for the rest of the cards, well, the contract terms would dictate the outcome most likely.

I admittedly don’t know the legal aspects, but to me it seems like the declared value would apply if PSA lost the cards while they were still raw; however, after being graded they would have obtained a new value based on that grade in the current market?