Ebay seller returned cracked out slab

[bobbyw8469]

Ebay sucks. This is totally not right. You did nothing wrong and are going to wind up taking it on the chin due to Ebay's "The buyer is always right" philosophy.

[chalupacollects]

Where does buyer live? If in USA, tell them you are reporting them to FBI fraud unit, file police reports for theft and don't forget to blast them on Blowout website. I would not let this go lightly. Also tell them you will take them to court...

Sometimes a little bit of pushback will help you get your item or money back.

Also recommend pushing yourself higher up the ebay food chain for help...

[toolifedave]

Dear Tim,

Thank you but a card was returned just cracked out so no proof of original, the police and USPS advised they don't handle these issues. I was thinking of writing a letter to Ebay CEO. I was wondering has anyone had this issue before and what the outcome was? Keep in mind I'm the seller.

[Leon]

The first thing to do, if the situation warrants it, is file a police report with your local department. They are the ones that are your first line of defense as that is where you pay taxes, you are in their jurisdiction, and so forth. The officer taking the report, and who probably takes lots of them, can give you a bit of procedural advice depending on the details. On the ebay stuff it sounds like you are up shi# creek without a paddle.

[AGuinness]

Dang, that is a bad situation. Sorry that it went south and good luck trying to get it resolved.

[Peter_Spaeth]

Originally Posted by Leon

The first thing to do, if the situation warrants it, is file a police report with your local department. They are the ones that are your first line of defense as that is where you pay taxes, you are in their jurisdiction, and so forth. The officer taking the report, and who probably takes lots of them, can give you a bit of procedural advice depending on the details. On the ebay stuff it sounds like you are up shi# creek without a paddle.

He already said the police refused to handle it.

[Leon]

There is a difference, at least where I live, in police investigating something or taking a report of it. A report doesn't mean they are doing anything but taking a report to get it on record. They don't have to investigate a report if you tell them you don't need that. Yesterday, I had a Collin County Deputy come to my house to fill out an internet fraud, police report/incident report. They aren't going to investigate it and it's ok. Bank of America (my bank) told me I need to report it for the record. So I did. I spoke a good bit with the deputy about it. He was very accommodating. We love our local law enforcement. I just need a report filed, I told him. He said no problem. I can't imagine the local authorities telling the op he can't even file a report? It is good to file a report regardless. Haven't you ever watched Judge Judy? She is my hero and my write in vote for next president (not getting political, it's a joke).

Originally Posted by Peter_Spaeth

He already said the police refused to handle it.

[toolifedave]

Originally Posted by Leon

There is a difference, at least where I live, in police investigating something or taking a report of it. A report doesn't mean they are doing anything but taking a report to get it on record. They don't have to investigate a report if you tell them you don't need that. Yesterday, I had a Collin County Deputy come to my house to fill out an internet fraud, police report/incident report. They aren't going to investigate it and it's ok. Bank of America (my bank) told me I need to report it for the record. So I did. I spoke a good bit with the deputy about it. He was very accommodating. We love our local law enforcement. I just need a report filed, I told him. He said no problem. I can't imagine the local authorities telling the op he can't even file a report? It is good to file a report regardless. Haven't you ever watched Judge Judy? She is my hero and my write in vote for next president (not getting political, it's a joke).

I will try to go to a different police station where i live and see if I can at least as you said get a report for the record.

[bobbyw8469]

Originally Posted by toolifedave

Dear Tim,

Thank you but a card was returned just cracked out so no proof of original, the police and USPS advised they don't handle these issues. I was thinking of writing a letter to Ebay CEO. I was wondering has anyone had this issue before and what the outcome was? Keep in mind I'm the seller.

I don't understand. You sold a GAI graded card. You did not get a GAI graded card back. How on earth can Ebay NOT side with you???

[Buythatcard]

That is total BS. If an item in not returned in the same condition as what you sent it in, then it's on the buyer.

Keep calling eBay until you get someone who understands your situation. Insist on speaking with a higher up. Keep calling until you are satisfied. Most people in customer service working for eBay are clueless on how things work. They do not look outside of the box.

Also, post the Buyers's username so he doesn't try to pull that with anybody else.

Good Luck!

[toolifedave]

Ebay sides with buyer per money back policy

[jhs5120]

Try PayPal. I have had success there when eBay was a dead end. Tell PayPal that the buyer broke the item and returned the pieces. Don't explain the whole grading thing, or GAI or PSA. The buyer broke the item, and literally returned the broken plastic pieces.

When you emailed the buyer, he admitted to breaking the item (reference the email to him saying he "cracked" the slab) and try to take that approach.

Best of luck.

[toolifedave]

Originally Posted by jhs5120

Try PayPal. I have had success there when eBay was a dead end. Tell PayPal that the buyer broke the item and returned the pieces. Don't explain the whole grading thing, or GAI or PSA. The buyer broke the item, and literally returned the broken plastic pieces.

When you emailed the buyer, he admitted to breaking the item (reference the email to him saying he"crack" the slab) and try to take that approach.

Best of luck.

Paypal will NOT open a claim if ebay had one. Thank you for the idea
and no slab or plastic pieces were returned. Just a card in PSA open plastic sleve.

[chalupacollects]

Originally Posted by toolifedave

Dear Tim,

Thank you but a card was returned just cracked out so no proof of original, the police and USPS advised they don't handle these issues. I was thinking of writing a letter to Ebay CEO. I was wondering has anyone had this issue before and what the outcome was? Keep in mind I'm the seller.

Well they are just passing the buck. Have the police file a report as suggested by others and the file a report with FBI internet crimes unit at https://www.ic3.gov/default.aspx

I would also let buyer know what you are doing just to throw the fear of god into them...

Lastly please post buyer so rest of us don't get burned...

[Fuddjcal]

Originally Posted by bobbyw8469

Ebay sucks. This is totally not right. You did nothing wrong and are going to wind up taking it on the chin due to Ebay's "The buyer is always right" philosophy.

Just send it in to PSA with Bobby, it will pass eventually. PSA is GAI anyway...

[Exhibitman]

I don't understand this:

"I accidentally hit accepting return but didn't know at the time the card was cracked out."

How was it an 'accident' to accept the return if you did not know the card had been cracked out?

[nsaddict]

What was the time factor from sell date to return date? Imagine if everyone started doing this. The buyer could never lose only gain. Wtf?

[Peter_Spaeth]

Assuming you have the same card back and can sell it again, was the GAI slab really adding much value to it anyhow?

[bigfanNY]

But if the cards value was affected by the number grade say a GAI 8 and is now PSA authentic then there is a big hit to cards value. And I understand if buyer did not try and cross over then card would not have lost value. But if this was a card altered by moser and sold by Brett originally and passed on a few times to an owner who did not know the pedigree. Then cracked for better grade and returned Altered, would anybody be siding with OP?

[chalupacollects]

Originally Posted by bigfanNY

But if the cards value was affected by the number grade say a GAI 8 and is now PSA authentic then there is a big hit to cards value. And I understand if buyer did not try and cross over then card would not have lost value. But if this was a card altered by moser and sold by Brett originally and passed on a few times to an owner who did not know the pedigree. Then cracked for better grade and returned Altered, would anybody be siding with OP?

If OP did not know card was altered (and no evidence of that is present) then yes no reason NOT to side with him...

If of course he did know, well then that's a different story...

[toolifedave]

Originally Posted by Peter_Spaeth

Assuming you have the same card back and can sell it again, was the GAI slab really adding much value to it anyhow?

Great question yes since they offered a number grade.

[Sean]

Double post

[Sean]

Originally Posted by Peter_Spaeth

Assuming you have the same card back and can sell it again

The OP sold an altered card. Now, assuming he got the same card back, he hasn't lost anything. The GAI holder was incorrect, the card should not have gotten a numeric grade.

It sounds like the OP bought a card that turned out to be altered, and now he wanted to pass the loss on to the next buyer.

[jhs5120]

Originally Posted by Sean

The OP sold an altered card. Now, assuming he got the same card back, he hasn't lost anything. The GAI holder was incorrect, the card should not have gotten a numeric grade.

It sounds like the OP bought a card that turned out to be altered, and now he wanted to pass the loss in to the next buyer.

The buyer returned the card cracked out of the previous holder

[toolifedave]

Originally Posted by nsaddict

What was the time factor from sell date to return date? Imagine if everyone started doing this. The buyer could never lose only gain. Wtf?

About 1 week

[CobbSpikedMe]

Originally Posted by nsaddict

What was the time factor from sell date to return date? Imagine if everyone started doing this. The buyer could never lose only gain. Wtf?

Originally Posted by toolifedave

About 1 week

Ben,

The seller was asked specifically how long this all took to happen and he said it was one week. Not three weeks.

[bnorth]

Originally Posted by CobbSpikedMe

Ben,

The seller was asked specifically how long this all took to happen and he said it was one week. Not three weeks.

Sorry missed that one. Still could easily be done with overnight shipping and about a week could easily be 10 days.

[toolifedave]

Originally Posted by CobbSpikedMe

Ben,

The seller was asked specifically how long this all took to happen and he said it was one week. Not three weeks.

Let me be clear a card was sent to PSA by buyer and it took a reasonable period of time
to return to me and may have been 1-2,-weeks. I believe I was advised appx a week after buyer got the card he wanted to return since he claimed PSA advised the card altered.

[toolifedave]

He asked for a return and later after I accepted the return advises
it was cracked out. Ebay high value team advised it didn’t
matter and they would stand by buyers for ebay money back policy.

[Exhibitman]

Originally Posted by toolifedave

He asked for a return and later after I accepted the return advises
it was cracked out. Ebay high value team advised it didn’t
matter and they would stand by buyers for ebay money back policy.

Well that f**king sucks.

[bobbyw8469]

Originally Posted by Fuddjcal

Just send it in to PSA with Bobby, it will pass eventually. PSA is GAI anyway...

You really are truly miserable and probably need to find a new hobby. One that makes you happier.

[bigfanNY]

Can the op clarify one thing. He stated that it was in a GAI slab ..What was the grade? My point would be if it had a number grade and PSA said it was altered then I think he should take the return. Unfortunately we live in a new world where cards in slabs with number grades are getting proved altered ALL THE TIME. And I am not a lawyer but it would be very difficult to convince a judge and or jury that it was fraud on buyer when the fact is you sold an altered card on ebay. And dont we want ebay to stand up for us when we buy altered cards on ebay?

[toolifedave]

No problem accepting same card in same slab but it was removed from slab.

You can keep card in slab for a crossover.

Reason for return was doesn’t seem authentic but it was
authentic.