How long currently for PSA to enter order into their system?

[NYYFan63]

I sent an order they received 11/24, entered into their system on 12/5 and I just got notice of my grades this evening. I will prob receive thjs Saturday.


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[swarmee]

Logging time at PSA suffered because they just moved buildings. According to a guy on blowout, he called and they said they are logging the submissions from Jan 8 today. My submission arrived on Jan 5, but they haven't logged it yet either.
However, the caller also said PSA has fully moved into the new building and should not use that as an excuse in the future. Hopefully this new building allows them to hire/seat more employees to log, grade, and slab and work their turnaround times back to their normal "estimated" timeframes. The past six months have been brutal, but nothing like BGS's "non-guaranteed" submissions that have been averaging 180 BUSINESS DAYS (aka 8 months) to get returned to submitters.

[Slinger]

Last I was told was 10-15(ish) business days to accept and log orders in to the system. But they told me that February looks better. Maybe they are getting caught up?

[WillBBC]

Too damn long. It's getting old.

[jbsports33]

I sent one out about the same time, not in the system yet!

[ncinin]

They received a shipment from me on 1/24. Two invoices were for more expensive cards with 1 and 2 day turnaround. Both of those invoices were logged on 1/25.

I had a cheaper level invoice in the same shipment that has not been logged yet and probably won't be before next week.

On cheaper levels they are back logged but they seem to be on top of the more expensive service orders.

[shagrotn77]

Business, like everything else in life, is about setting expectations. And PSA does not do a good job of this. If my business were backlogged because of a major move, I would send out a mass email to my customers alerting them that there will be delays and apologizing for any inconvenience. My goodness, this is Business 101. Instead, they act it's business as usual and make you wait 45 minutes if you want to speak to someone in customer service. I just don't get it.