How long currently for PSA to enter order into their system?

[Snapolit1]

Originally Posted by calvindog

It's a bizarre mindset for a public company to receive a package on day 1 and not "enter" it into the system for a week -- and only then start counting the days for the type of order submitted. Very simple way to fix this mess: hire more people. Why won't they simply hire more people?

As bad as PSA is, SGC is far worse. I tried to submit cards twice in the past year to SGC at shows. First of all, their form is obscenely complicated, as they try to capture in one form every single permutation of any conceivable order. Stupid. But worst of all was that both times I had some guy trying to help me who seemed like he was just dragged in off the street for $7/hr and was more befuddled that I was about the form. News flash: I'm in your system. Give you people iPads. Let them pull up my account and quickly enter information on an iPad and then let me sign it and then print me out a friggin receipt. It's not rocket science. I just donated stuff at Goodwill and the whole transaction to log it and give me a receipt took about 70 seconds. I've leased cars with less aggravation than trying to submit 1 ticket stub to SGC to encapsulate. It's like the entire technology revolution has somehow passed these guys by.

[calvindog]

Originally Posted by Snapolit1

As bad as PSA is, SGC is far worse. I tried to submit cards twice in the past year to SGC at shows. First of all, their form is obscenely complicated, as they tried to capture in one form every single permutation of any conceivable order. Stupid. But worst of all was that both times I had some guy trying to help me who seemed like he was just dragged in off the street for $7/hr and was more befuddled that I was about the form. News flash: I'm in your system. Give you people iPads. Let them pull up my account and quickly enter information on an iPad and then let me sign it and then print me out a friggin receipt. It's not rocket science. I just donated stuff at Goodwill and the whole transaction to log it and give me a receipt took about 70 seconds. I've leased cards with less aggravation than trying to submit 1 ticket stub to SGC to encapsulate. It's like the entire technology revolution has somehow passed these guys by.

I agree, the whole complicated paper submission thing for PSA and SGC is brutal. Inevitably what I want to submit I can't find and I need to call in for help. There has to be a way to streamline and simplify this process.

I'm biased towards SGC but I do find I get my submissions back way, way quicker than PSA. PSA does a good job but is just interminably slow and never hits promised benchmarks.

[RedsFan1941]

i rarely agree with steve, but he is spot-on about sgc's presence at shows. i see their table every year at strongsville. they have not been set up on time on the opening day of the show the past 3 years. the last 2 years, when they finally opened for business, there were 2 open boxes of cereal, styrofoam cups of OJ, and half-eaten granola bars on their tables.

[calvindog]

Originally Posted by RedsFan1941

i rarely agree with steve, but he is spot-on about sgc's presence at shows. i see their table every year at strongsville. they have not been set up on time on the opening day of the show the past 3 years. the last 2 years, when they finally opened for business, there were 2 open boxes of cereal, styrofoam cups of OJ, and half-eaten granola bars on their tables.

If it was Cocoa Krispies they can be forgiven.

[Republicaninmass]

I believe SGC has changed their grading standards as well. Usually a haven for PSA qualified cards getting a true grade, now they are much more strict on centering, which I don't remember being the case. My last two psa cards came back two full grades lower at sgc.

[swarmee]

Originally Posted by calvindog

I agree, the whole complicated paper submission thing for PSA and SGC is brutal.

PSA has had an online submission wizard for over a year. It works really well. And it saves regularly so you can go back and update regularly before you decide to print it out and submit.

[Peter_Spaeth]

Originally Posted by Snapolit1

I've leased cards with less aggravation than trying to submit 1 ticket stub to SGC to encapsulate. It's like the entire technology revolution has somehow passed these guys by.

What cards do you have for lease, I may want to borrow some.

[Snapolit1]

Originally Posted by Peter_Spaeth

What cards do you have for lease, I may want to borrow some.

Got me. Edited. Though it you want to lease my cards let me know. I might even be able to arrange a bailment, though would need to go back and brush up on quickly on bailment law.

[Peter_Spaeth]

Originally Posted by Snapolit1

Got me. Edited. Though it you want to lease my cards let me know. I might even be able to arrange a bailment, though would need to go back and brush up on quickly on bailment law.

Don Baylor and Ed Bailey would be good choices.

[buymycards]

I sent some cards to SGC with their December special, which was, if I remember correctly a 40 day special. I had my order back in my hands in less than 20 business days.

I used their website this morning to get an order ready to mail tomorrow. It took me about 5 minutes to make my entries, print it out, and submit the order online.

Rick

[luciobar1980]

We're nearing a month and still no entry into their system

[ngnichols]

I am currently seeing about 2-4 weeks delay for them to actually put it into the system.

They are absolutely SLAMMED from orders and having moved to their new location in Cali.

They are basically where BGS was last year in terms of ability to get orders done in a timely manner. The thing that is saving them is that none of their services are guaranteed turnaround times vs. BGS being 100% guaranteed turnaround or it's free.

I get that there will be a little delay in getting it entered in with having to ship the order to them, but taking weeks to do so and then still not meeting the service level you paid for is pretty weak IMHO.