ebay sucks...advice needed

[egbeachley]

Originally Posted by ullmandds

i realize i dont have much of a chance here...im just going to make it as inconvenient for the buyer as possible.

I've often wondered what would happen if a buyer returned product without Signature Confirmation and it was "not received".

[ullmandds]

Originally Posted by egbeachley

I've often wondered what would happen if a buyer returned product without Signature Confirmation and it was "not received".

well honestly...the thought of an insurance claim against the usps DID cross my mind??? I mean if the buyer is claiming the items arrived damaged?

[ullmandds]

buyer just responded with..."what did ebay tell you?"

Any suggestions?

[Sean1125]

Originally Posted by ullmandds

buyer just responded with..."what did ebay tell you?"

Any suggestions?

Has the buyer provided you with photographs of how the item arrived? All reasonable buyers would of course keep their packaging and take photos if an item arrived damaged.

Parrot your earlier sentiment and leave out the extra words this time. Just ask if he can provide photographs of the item and packaging. Report back after he can't and let me know if he appealed or the next action so I can tell you what to do.

The more you say in the case and to/through eBay the harder this becomes for you to win.

[ullmandds]

well the buyer never furnished me photos...the date had arrived where ebay was to intervene and to be honest I had no desire to deal with return shipping...and relisting these items I was selling for a friend...SO...I offred the buyer a partial refund...he/she demanded more...I just caved to make this disappear.


i suppose this is good news for the AH's as ebay has become a "battlefield!"

[Sean1125]

Originally Posted by ullmandds

well the buyer never furnished me photos...the date had arrived where ebay was to intervene and to be honest I had no desire to deal with return shipping...and relisting these items I was selling for a friend...SO...I offred the buyer a partial refund...he/she demanded more...I just caved to make this disappear.


i suppose this is good news for the AH's as ebay has become a "battlefield!"

You would not have been forced into this situation if you responded properly. Do not interact with someone who has made unreasonable demands. Treat them like a retail customer, do not let emotions get involved. Ask for additional information and make an informed decision. Contesting them just because you want to leads to negative emotions for both parties and trouble for the selling party.