ebay sucks...advice needed

[ullmandds]

I called ebay...told them my story...they encouraged me to try to come to terms with the buyer before they intervene.

I sent buyer an email accusing him of buyers remorse and reiterating that I made no claims to condition in listing and have a no return policy...I have not heard back?

[Runscott]

Originally Posted by ullmandds

I called ebay...told them my story...they encouraged me to try to come to terms with the buyer before they intervene.

I sent buyer an email accusing him of buyers remorse and reiterating that I made no claims to condition in listing and have a no return policy...I have not heard back?

Pete, just a word of warning - If the buyer withdraws his complaint he is allowed to leave negative feedback. If ebay closes the case (finds in your favor), he is not allowed to leave feedback.

[ullmandds]

Originally Posted by Runscott

Pete, just a word of warning - If the buyer withdraws his complaint he is allowed to leave negative feedback. If ebay closes the case (finds in your favor), he is not allowed to leave feedback.

im not so sure i really care about 1 negative? should i be more concerned?

[vthobby]

Pete,

You will lose this case. I am sorry I am being so direct but I just had a case that was 95 days old!!!!! I offered 14 day returns and the guy files a claim 95 days after the auction ended!!!!!! I can not make this up.

ScreamBay does not care about sellers. They will possibly listen to your truths and then tell you there is nothing they can do. The buyer will win. In my case, I just stalled as long as I could and only responded on the last day that Ebay said I needed to. They took my money back. Mine was very similar where the buyer simply had a change of heart or buyers remorse and filed the claim. I would have never guessed that Ebay would even remotely allow this since it was so long but they did. Luckily it was a pretty small deal but still a pain as you know.

They simply do not care. Sorry man.

Mike

[ullmandds]

i realize i dont have much of a chance here...im just going to make it as inconvenient for the buyer as possible.

[glchen]

As mentioned by others, you will almost definitely lose this case. However, if you want the smallest chance to win, you would need to talk to someone at ebay over the phone when they are ready to make a decision to rule on the case. I've had several cases in the past when ebay made incredible decisions b/c someone in the case called ebay and managed to convince them to take their side. Afterwards, I managed to call ebay back, and successfully appeal the decision. However, winning the appeal only meant that ebay reimbursed me out of their own pocket. The person on the other side of the case managed to scam ebay out of its money.

[Stetson_1883]

Ebid.net

[egbeachley]

Originally Posted by ullmandds

i realize i dont have much of a chance here...im just going to make it as inconvenient for the buyer as possible.

I've often wondered what would happen if a buyer returned product without Signature Confirmation and it was "not received".

[ullmandds]

Originally Posted by egbeachley

I've often wondered what would happen if a buyer returned product without Signature Confirmation and it was "not received".

well honestly...the thought of an insurance claim against the usps DID cross my mind??? I mean if the buyer is claiming the items arrived damaged?

[JCC]

Originally Posted by ullmandds

I called ebay...told them my story...they encouraged me to try to come to terms with the buyer before they intervene.

I sent buyer an email accusing him of buyers remorse and reiterating that I made no claims to condition in listing and have a no return policy...I have not heard back?

yeah, from what you are saying ebay told you, it sounds like they want you to go ahead and refund the buyer on your own. if you don't, they will refund for you if/when the buyer opens a case, and will simply take the money out of your account.

[ullmandds]

Originally Posted by JCC

yeah, from what you are saying ebay told you, it sounds like they want you to go ahead and refund the buyer on your own. if you don't, they will refund for you if/when the buyer opens a case, and will simply take the money out of your account.

yes...this was my interpretation as well!