PSA customer service

[AddieJoss]

What do you guys do if you can not get assistance from PSA on service issues? Is there a special phone line to call, speedily email address? Any tricks of the trade? I’ve requested calls many times and can not get a manager call. The service seems to have reverted back to it was years ago.
Thx,
Cory

[CW]

I can't help out with a phone number, but have you tried the PSA Customer Request Center on PSA's website? I have only had to use it one time regarding a grade I received, and I did at least get a human email reply in a few days.

https://www.psacard.com/myaccount/customerrequestcenter

[CardPadre]

I have also received a pretty quick response when using the customer service feature of the website. Have you at least tried that? And if you close your request with “Sincerely, Karen” they will know you need a manager.

[Lucas00]

PSA is completely swamped right now in every sector it seems. My 5-10 day research request is going on over 2 weeks when in the past it would be reviewed in a couple days.

[bigfish]

Originally Posted by CardPadre

I have also received a pretty quick response when using the customer service feature of the website. Have you at least tried that? And if you close your request with “Sincerely, Karen” they will know you need a manager.

Karen! That’s great


I did go through the website for a reholdering issue. It was resolved in a few weeks. Happy with the result.

Through website I think is best and have to be patient. Something none of us is very good at.

[LEHR]

I've had to contact PSA over a few issues in the past and I've always have to call or email customer service, leave my contact information and a brief description of my issue, and wait 2-6 business days for someone to call me back, which they always have. While always slow (probably understaffed for the volume they do), they've always eventually taken care of my issues.

[Snowman]

Originally Posted by CW

I can't help out with a phone number, but have you tried the PSA Customer Request Center on PSA's website? I have only had to use it one time regarding a grade I received, and I did at least get a human email reply in a few days.

https://www.psacard.com/myaccount/customerrequestcenter

Quoted for reference in case anyone wonders why they can't get through to PSA.

[inaka]

Originally Posted by AddieJoss

What do you guys do if you can not get assistance from PSA on service issues? Is there a special phone line to call, speedily email address? Any tricks of the trade? I’ve requested calls many times and can not get a manager call. The service seems to have reverted back to it was years ago.
Thx,
Cory

The PSA Customer Service phone number is: 1 (800) 325-1121

You have to call them exactly at 7am PST when it shows 7am pacific on your phone. You will then be in a call queue, and they will call you back within a few hours to speak to someone directly.

However, the sad thing is that often times they will state things like, "Unfortunately, I don't have the authority to change that" and words to that effect and nothing will immediately happen, but it still gets the ball rolling to have them address issues eventually. The CRC requests are hit or miss and they often use a canned response and aren't able to address unique issues.

Hope it works out for you.

[Peter_Spaeth]

When nothing seems to adversely affect the demand for your services, there is no incentive to provide even passable customer service. Just crank out the flips and they will come and gladly pay. I don't imagine this model would work in many other business segments.

[Lorewalker]

Originally Posted by Peter_Spaeth

When nothing seems to adversely affect the demand for your services, there is no incentive to provide even passable customer service. Just crank out the flips and they will come and gladly pay. I don't imagine this model would work in many other business segments.

They really do not need a Cust Svc Dept. They do it for the optics but it is why it is the one area they did not prioritize building out when they grew to where they are. When you print money for people you never need to apologize.

One more reason why SGC is a much better run company and a easier company to support.

[raulus]

Originally Posted by Peter_Spaeth

When nothing seems to adversely affect the demand for your services, there is no incentive to provide even passable customer service. Just crank out the flips and they will come and gladly pay. I don't imagine this model would work in many other business segments.

It works with the big boys in my industry. For most big businesses, they have a pretty narrow pool of options, and in many markets it’s just 2. So the customers take what they can get and live with it.