Heritage Auctions winnings...Where are they?

[BrandonG]

Today marks 14 days since I paid my invoice to Heritage Auctions for a winning lot in the 2011 November 10-11 Vintage Sports Collectibles Signature Auction- Dallas. And my order has not been shipped yet...Anyone else having this much of a delay? On their website it explains "Allow 7-14 days to receive the items you won (14-21 days for Musical Instruments, Arms & Armor, and Movie Posters)" mine is a baseball related item and should have at least shipped by now, but no confirmation email sent with the tracking info like the employee told me I'd receive.

This just seems a bit excessive of a time frame to receive an item. I paid with an instant payment so there was no buffer time for a check clearing or anything. I know some of the Heritage guys are on this forum, perhaps I can get some inside feedback as to why the delay. This means if it hasn't shipped yet I could be waiting another week to actually receive it.

[yanks12025]

Don't forget it is around the holidays.

[MGHPro]

Same here.. no tracking number yet for my winnings. They did ship my one item from the Sunday night auction, but not from the catalog sale. They used to ship very quickly but the last few months it seems like its taking 2 weeks for them to get the items out.
Matt

[margoaepi]

Same here. I pay immediately, I expect quick shipment. Holidays or not, you are running a business.

[byrone]

Received my items on Thursday, and I am in Canada.

[BrandonG]

Originally Posted by byrone

Received my items on Thursday, and I am in Canada.

Haha gee thanks Brian...I'm in California only a few states away from Texas. I plan on reselling a few things and was hoping for Holiday purchases, this is cutting it too close.

[keithsky]

I paid with Paypal the next day and I still have not received my item either. Plenty of time since the auction ended to get items out especially since some of us like me paid the next day. You got your money ship my item. Why is there a hold on it.

[mschwade]

Originally Posted by BrandonG

Haha gee thanks Brian...I'm in California only a few states away from Texas. I plan on reselling a few things and was hoping for Holiday purchases, this is cutting it too close.

Did any of you happen to win the Gehrig business card in hopes of reselling? PM if you did or email me.. mschwade@gmail.com

[Runscott]

Does anyone have an email of someone at Heritage who gives a shlt about getting repeat customers?

I just called Marvin at 'Client/Bidder Services' and was told that a request had been put in to ship my items, but as yet nothing's been done about it. I'm ready to scream loudly one last time, then just pretend Heritage no longer exists.

With shipping like this, I'm guessing the next battle with them will be over not receiving the items described. Please tell me they don't have this issue as well.

[sycks22]

Heritage is a joke. It's been 8 days and they told me yesterday and it won't be until possibly late last week.

[keithsky]

I finally got my item today. Took 18 days. I paid with instant payment the day after the auction so no reason for a delay like that. Maybe I should have waited 18 days to send my payment and see if they would have liked that.

[Shoeless Moe]

they 1st need to determine which lots they won. They bid each lot up so they probably won so many they can't determine which ones to ship and which ones they won.

[perezfan]

Originally Posted by Shoeless Moe

they 1st need to determine which lots they won. They bid each lot up so they probably won so many they can't dtermine which ones to ship and which ones they won.

I wish I could say "good one" because this is humorous. But unfortunately, there is more truth to Shoeless Moe's comment than there is sarcasm.