Heritage Auctions winnings...Where are they?

[kneerat]

Hello,

I apologize for any problems any of our clients may have faced in the shipping process. If anybody is having shipping issues, please email me directly and I will be pleased to look into it and help to expedite your shipment.

[margoaepi]

I just spoke to someone there and was told it would likely be shipped out tomorrow. The whole point of me paying via paypal was because I thought it would make shipment quicker. I guess I was wrong.

[Runscott]

Originally Posted by kneerat

Hello,

I apologize for any problems any of our clients may have faced in the shipping process. If anybody is having shipping issues, please email me directly and I will be pleased to look into it and help to expedite your shipment.

Thanks Chris, I just got an email this morning from Heritage with a very satisfactory resolution to my shipping issues.

[margoaepi]

Originally Posted by Runscott

Thanks Chris, I just got an email this morning from Heritage with a very satisfactory resolution to my shipping issues.

Ditto.

[kneerat]

Hello,

I was contacted by several clients and we were able to get their situations resolved quickly. As has been noted on this thread we did have issues with shipping for the recent catalog auction and it was due to a number of factors. We are now reevaluating our shipping procedures and we are going to make several changes in order to ensure that the shipping process is smoother, more efficient, and most importantly, more timely for our clients. We strive to provide a hassle free experience for our clients and that is why we are one of the only large auction firms that does accept payment via credit cards and Paypal.

I do recommend that if you have an issue with a future Heritage Sports auction, then please contact myself, Chris Ivy, or one of the other sports CD’s directly as we will be able to help you much quicker than our general customer service representatives.

[Runscott]

My packages arrived today.

First of all, I will never complain about Heritage shipping costs - you would not believe the trouble they went to to make sure that none of the three framed pieces arrived safely. Everything was wrapped up extremely securely.

I won somewhere in the neighborhood of 700 items, mostly cards - they were graded amazingly accurate. I graded each myself, then compared to Heritage's grade, and when we did not agree, it was generally in my favor. In addition, there were quite a few special cards that I had assumed would be commons. A very good experience, and worth the wait. In the future I'll probably just shut up and enjoy the package when it eventually arrives.

Thanks to the two Chris' for doing their best to retain our business - much appreciated and in my case, effective.