Should I cut ties with PSA and just ask for my money and cards back?

[chaddurbin]

Do they still have psa Friday? I thought they abandoned that idea

[glynparson]

[T206Collector]

Be patient ....and sell me the cards after PSA gets them back to you!

[johnmh71]

PSA is odd. When you think they will come back quick, they don't. And vice versa. At least that has been my experience.

[packs]

Turns out all of my complaining resulted in being told my cards will ship on Monday. I'm happy about that but feel like PSA shouldn't keep their customers in the dark about the status of their orders. I don't think it's too much to ask that I am kept in the loop.

[clutch]

I sent in some World Series autograph balls along with a bunch of other stuff. It took 2 full months for me to get them back. I called 3 times to just be told that they were still being processed. I finally had to demand that someone tell me where my stuff was. They finally sent them back with a free $50 voucher for taking so long. World Series balls are rather time sensative to sell and 2 months of waiting really hurt the resale value. I also had an Ichiro Suzuki ball that I watched get autographed at the 2005 All-Star game not pass. That was $35 well spent.

[chaddurbin]

Originally Posted by packs

Turns out all of my complaining resulted in being told my cards will ship on Monday. I'm happy about that but feel like PSA shouldn't keep their customers in the dark about the status of their orders. I don't think it's too much to ask that I am kept in the loop.

you're asking too much. they don't have enough staff to keep everyone "in the loop".

Originally Posted by clutch

I sent in some World Series autograph balls along with a bunch of other stuff. It took 2 full months for me to get them back. I called 3 times to just be told that they were still being processed. I finally had to demand that someone tell me where my stuff was. They finally sent them back with a free $50 voucher for taking so long. World Series balls are rather time sensative to sell and 2 months of waiting really hurt the resale value. I also had an Ichiro Suzuki ball that I watched get autographed at the 2005 All-Star game not pass. That was $35 well spent.

were you going to sell the ichiro ball? it only makes sense in that case to send it in.

[MilBraves]

"you're asking too much. they don't have enough staff to keep everyone "in the loop"

I sure hope this was sarcasm.

I run my own business repairing and restoring fly rods. It is something I do on the side to supplement my income. I also have a full time job. In winter, I have a lot of rods coming through my shop. If someone called me inquiring about their rod and I told him/her I'm busy right now, I can't tell you anything about it( and I can guaranty I'm busier than anyone at PSA), I wouldn't have a business. I understand their business is a lot bigger than mine, but that is no excuse for poor customer service. Maybe I'm just old fashioned and still believe that the quality of your customer service is just as important as the quality of your work.

[travrosty]

just dump em. notice how they always, always say they can do it faster if you pay them more money. more $$$$$$$$!!!!!!!!

[chaddurbin]

Originally Posted by MilBraves

"you're asking too much. they don't have enough staff to keep everyone "in the loop"

I sure hope this was sarcasm.

no, it was not. unlike you, psa is not a one man operation. the CS person can't just run down to the basement and check on the order. and it wasn't a "we're busy right now, can't take your call". the order was in process, that's their SOP. if he wanted the cards back faster he shouldn't have used the minimum service and encapsulation, then get mad when it didn't pop on time or them having more info (for a 2 card/20 business days order). don't be unrealistic, you get what you pay for.

[chaddurbin]

of course i wish psa was more up to speed with the turnaround time, that's why i've been going to sgc more. but recently i had to send a few cards to psa and my 10-day sub didn't pop until the 12th day, i didn't complain because i sent them cards knowing all the delay problems, that's on me.

even after this thread i sent a batch to psa/dna last week, and still waiting for loggage. will send them another toward the end of the month.