Should I cut ties with PSA and just ask for my money and cards back?

[MilBraves]

"you're asking too much. they don't have enough staff to keep everyone "in the loop"

I sure hope this was sarcasm.

I run my own business repairing and restoring fly rods. It is something I do on the side to supplement my income. I also have a full time job. In winter, I have a lot of rods coming through my shop. If someone called me inquiring about their rod and I told him/her I'm busy right now, I can't tell you anything about it( and I can guaranty I'm busier than anyone at PSA), I wouldn't have a business. I understand their business is a lot bigger than mine, but that is no excuse for poor customer service. Maybe I'm just old fashioned and still believe that the quality of your customer service is just as important as the quality of your work.

[travrosty]

just dump em. notice how they always, always say they can do it faster if you pay them more money. more $$$$$$$$!!!!!!!!

[chaddurbin]

Originally Posted by MilBraves

"you're asking too much. they don't have enough staff to keep everyone "in the loop"

I sure hope this was sarcasm.

no, it was not. unlike you, psa is not a one man operation. the CS person can't just run down to the basement and check on the order. and it wasn't a "we're busy right now, can't take your call". the order was in process, that's their SOP. if he wanted the cards back faster he shouldn't have used the minimum service and encapsulation, then get mad when it didn't pop on time or them having more info (for a 2 card/20 business days order). don't be unrealistic, you get what you pay for.

[chaddurbin]

of course i wish psa was more up to speed with the turnaround time, that's why i've been going to sgc more. but recently i had to send a few cards to psa and my 10-day sub didn't pop until the 12th day, i didn't complain because i sent them cards knowing all the delay problems, that's on me.

even after this thread i sent a batch to psa/dna last week, and still waiting for loggage. will send them another toward the end of the month.

[scmavl]

I've got an order of around 30 cards hanging out there now on the 45 day special. It's probably around day 40 or so but I expect nothing for a couple more weeks. I know they're backed up.

I need to send an order to PSA/DNA since I have a few things I'd like to move soon. Like a Bryce Harper ball signed in 2010 spring training, before he was much of a name.

[HOF Auto Rookies]

Originally Posted by scmavl

Like a Bryce Harper ball signed in 2010 spring training, before he was much of a name.

Before he was much of a name!? Bryce Harper's been a huuuuuuuuuuge name since he was 13.

[scmavl]

Originally Posted by HOF Auto Rookies

Before he was much of a name!? Bryce Harper's been a huuuuuuuuuuge name since he was 13.

Well, back when I could get a single signed ball for under $30.

[HOF Auto Rookies]

Originally Posted by scmavl

Well, back when I could get a single signed ball for under $30.

Haha true very true. I have about 15 sigs of his, he's getting tough now

[egbeachley]

I just got back my 45-day special which took about 55 days. While I wasn't happy, it would have helped if I knew they were having backlog problems from increased submissions.