Should I cut ties with PSA and just ask for my money and cards back?

[packs]

Turns out all of my complaining resulted in being told my cards will ship on Monday. I'm happy about that but feel like PSA shouldn't keep their customers in the dark about the status of their orders. I don't think it's too much to ask that I am kept in the loop.

[clutch]

I sent in some World Series autograph balls along with a bunch of other stuff. It took 2 full months for me to get them back. I called 3 times to just be told that they were still being processed. I finally had to demand that someone tell me where my stuff was. They finally sent them back with a free $50 voucher for taking so long. World Series balls are rather time sensative to sell and 2 months of waiting really hurt the resale value. I also had an Ichiro Suzuki ball that I watched get autographed at the 2005 All-Star game not pass. That was $35 well spent.

[chaddurbin]

Originally Posted by packs

Turns out all of my complaining resulted in being told my cards will ship on Monday. I'm happy about that but feel like PSA shouldn't keep their customers in the dark about the status of their orders. I don't think it's too much to ask that I am kept in the loop.

you're asking too much. they don't have enough staff to keep everyone "in the loop".

Originally Posted by clutch

I sent in some World Series autograph balls along with a bunch of other stuff. It took 2 full months for me to get them back. I called 3 times to just be told that they were still being processed. I finally had to demand that someone tell me where my stuff was. They finally sent them back with a free $50 voucher for taking so long. World Series balls are rather time sensative to sell and 2 months of waiting really hurt the resale value. I also had an Ichiro Suzuki ball that I watched get autographed at the 2005 All-Star game not pass. That was $35 well spent.

were you going to sell the ichiro ball? it only makes sense in that case to send it in.

[packs]

If they are under staffed and swamped then the right thing to do would be to halt submissions until they got caught up. If you take my money then I expect service. Simple as that.

[scmavl]

They posted this on their forum a few days ago:

As many of you are already aware, PSA has been extremely busy the past couple of months (thank you!) and as a result of this unexpected surge in volume, we are experiencing receiving delays to get submissions entered and our estimated turnaround times are taking longer than expected.

We are certainly taking measures to get caught up, such as hiring new employees and working overtime. But, as I am sure you can appreciate, we want to make sure we have the right people handling your collectibles, so increasing staff is not a quick overnight solution. We’re striving to add capacity while maintaining the quality that has made us the brand of choice in card grading. We appreciate your patience during this time.

As always, PSA asks for your help in prioritizing our incoming mail by marking the fastest turnaround time you are submitting on the outside of your package. For example, for Express Service please write “5 Day”. Avoid writing “Special” as we have several specials with different turnaround times; instead please write “10 Day”, “30 Day”, etc. And always remember that turnaround times are estimates—if you absolutely need your cards back in a certain time frame, allow for some extra time by using a faster service.

If you don’t see your order entered right away—don’t worry—just give us a call with your tracking and insurance numbers and Customer Service will confirm that your order arrived here safely. Please feel free to call us with any other questions or concerns you may have. (800) 325-1121

Thank you again for your patience and for your continued support of PSA. We appreciate your business!

[clutch]

Originally Posted by chaddurbin

were you going to sell the ichiro ball? it only makes sense in that case to send it in.

I don't really know why I sent it in. I'm kind of weird about not selling autographs that I get in person. I feel that if they were cool enough to take their time to sign something just for me, then I shouldn't try to profit from it.

I guess I was already sending stuff in and I figured if I ever needed some cash down the road, I would sell it because I don't have a strong attachment to it.

I'm kind of upset that I wasted $35, but not too bummed because I know it's real and I'll just keep it in my collection.