Greg Morris Cards - A tiny, insignificant and petty rant

[Jenx34]

Originally Posted by BobC

That makes sense, but for as much business as they do, I'll bet they still wait a bit in case someone pays, and then right after doing so, suddenly sees more cards of GM's to bid on and win. I would imagine if GM instantly shipped right after payment, they'd have more than just a few customers suddenly contacting them about additional cards they won, and how they now want to combine shipping of everything so as to only pay S&H once.

But if they sent the initial purchase out right away, now they either have to eat the additional S&H costs themselves, or risk upsetting a customer. Ship too fast, someone ends up unhappy paying additional S&H costs and charges. So, slow the shipping down to appease those customers, and now you get others complaining about them being too slow. Like I said before, damned if they do, and damned if they don't.

That's exactly what they do. In the grand scheme of things, it's not a huge cost to them, especially if you keep buying.

i paid for cards won over several days. Later that night, decided to bid on and won 2 more cards. I should have waited to pay but didn't think I'd win them. I emailed them asking if they could combine and add those 2 cards to the same package since it had not reached the post office yet. Their response was they could not add them to the package as it was already done and sealed, but would send them separately and happily adjust the postage. The 2nd order did not have any shipping charges. I even replied telling them I didn't expect them to do that and they said not to worry about it.

So they don't hold them for more purchases once paid.

[Jenx34]

I too share your frustrations on time. I have been under the understanding that once packages are dropped off, they still have to be scanned individually as they are processed to leave that facility. From what I've gathered, the Post Office is overwhelmed. My belief is that a GM representative drops off packages daily and the PO gets to them as quickly as they can, which isn't quick, unfortunately. I'm sure the sheer volume is nuts. But there are other sellers who do heavy volume that don't have this problem.

One of the things that led me to believe this is what's going on, aside from my wife formerly working for USPS... I had a package sit for 8 days waiting on the Acceptance Pending scan. I got typical BS about the Post Office being slow from GM so I opened a case with USPS. I got a call from USPS, explained further the package had never made it out of LA, and magically within an hour, the package was scanned and on it's way to the LA processing center. That couldn't happen if GM still had the cards.

I'll also add, I am a big fan. I do think their "grading" has slipped some recently. But overall, it's still a positive. One thing I don't like to do, but have on a couple of occasions is return a card. Again, one of the benefits of using them is they have a no questions asked return policy and will even send you a return label. I have bought a ton of cards from them within the last year, and will keep doing so. But the shipping and sometimes off grading has slowed me down some. Ok, just a little. ha ha

[Sluggerrr]

I have never bought from GMC. I do watch plenty of their listings but their cards go for a premium and that's not how I buy cards.

I did make a purchase from gmcards2 earlier this year and it shipped the next day. I'm not sure if cards are handled differently between GMC and GMC2.

[savedfrommyspokes]

Originally Posted by Jenx34

I too share your frustrations on time. I have been under the understanding that once packages are dropped off, they still have to be scanned individually as they are processed to leave that facility. From what I've gathered, the Post Office is overwhelmed. My belief is that a GM representative drops off packages daily and the PO gets to them as quickly as they can, which isn't quick, unfortunately. I'm sure the sheer volume is nuts. But there are other sellers who do heavy volume that don't have this problem.

One of the things that led me to believe this is what's going on, aside from my wife formerly working for USPS... I had a package sit for 8 days waiting on the Acceptance Pending scan. I got typical BS about the Post Office being slow from GM so I opened a case with USPS. I got a call from USPS, explained further the package had never made it out of LA, and magically within an hour, the package was scanned and on it's way to the LA processing center. That couldn't happen if GM still had the cards.

I'll also add, I am a big fan. I do think their "grading" has slipped some recently. But overall, it's still a positive. One thing I don't like to do, but have on a couple of occasions is return a card. Again, one of the benefits of using them is they have a no questions asked return policy and will even send you a return label. I have bought a ton of cards from them within the last year, and will keep doing so. But the shipping and sometimes off grading has slowed me down some. Ok, just a little. ha ha

The situation you describe in this post may be a one-off. Some of my shipments include lots which are shipped in multiple boxes. Ironically the first label prints the day following the payment, the next label originates the day before the USPS takes possession. Subsequently, both packages leave LA at the same time...this only means that GM has a lot of orders and is doing their best to ship as quick as possible.

In my previous example I showed the tracking info from a package they sent me. This order/payment warranted two boxes on the shipment. The first label creates on Wed Feb 15, the second label (see tracking info below) is created on Sat Feb 18. Both are received by the USPS at the same time. This scenario has occurred dozens of times over the past few years.

At least with my shipments, the USPS is NOT the cause of the added 3-4 days in delivery times.

Again, so BobC does not accuse me of being upset with this delay, I AM NOT UPSET BY THIS DELAY!

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[Jenx34]

You may very well be right. I will say this. It irritated me a bit when I sent a message and their response was to simply blame the post office. If in fact they are the culprit, it irritates me a bit more that they would blatantly lie about it.

That said, I am about to go to bed and I will not lose any sleep over it.

[BobC]

Originally Posted by Jenx34

That's exactly what they do. In the grand scheme of things, it's not a huge cost to them, especially if you keep buying.

i paid for cards won over several days. Later that night, decided to bid on and won 2 more cards. I should have waited to pay but didn't think I'd win them. I emailed them asking if they could combine and add those 2 cards to the same package since it had not reached the post office yet. Their response was they could not add them to the package as it was already done and sealed, but would send them separately and happily adjust the postage. The 2nd order did not have any shipping charges. I even replied telling them I didn't expect them to do that and they said not to worry about it.

So they don't hold them for more purchases once paid.

Chris,

I understand that for an individual order/situation it is not necessarily a huge thing or cost to them, but have you been listening to everyone talking about how big and huge their sales volume is? Those instances you refer to, where they may end up eating the S&H costs, are much more likely to be at least a feeewwww more than you or anyone else may realize. I don't know that for a fact, nor can I in any way prove that beyond a doubt. I am just using decades of business experience, and my observations and knowing how many humans like to think and operate. My guess is that the bottom line cost(s) to GM for such S&H cost adjustments is a lot more, in both time and actual money, than you may suspect. As a possible comparison (and note, I am saying possible, not absolutely factual) look at Ebay and their Ebay Authentication Program for cards. How many people have already asked and wondered when they're going to start charging for it. But for many, the initial reasoning and supposition as to why Ebay put this into place to begin with is that Ebay may have gotten tired of eating the costs involved when there ended up being issues, and they couldn't effectively lay total blame on the buyer or seller, and/or tried to not alienate and piss off said buyer or seller. So to Ebay, this Authentication Program may actually be quite cheaper for them, even though there are still many people complaining and moaning about the Authentication Program.

Does anyone really think that GM cards so strictly and perpetually follows every single one of their written rules and such, that they would maybe never tell their employees something like hold off on shipping things a few days after they're paid so we don't end up getting so many more requests from customers after the fact wanting combined shipping discounts and refunds? You do live in the same world as I, don't you? Assuming so, you know the world is filled with people who'll try to get a discount or break from a seller like GM cards every day of the week, and twice on Sundays, simply because they can?

If I were GM, I can very easily see telling my employees to slow down on the shipping a few days so as to not end up eating more S&H costs to satisfy those that either didn't understand or even/ever bother looking at my rules on combined shipping, or that knew about the rules but didn't care and still wanted the discount anyway. And then when someone did call in now with a complaint and/or question about why the slow shipping, I'd tell the employees to just tell them to blame it on the post office. Lord knows everyone is well aware of all the recent issues that the postal service has been having, and would most likely just accept that explanation and quit bothering GM about it going forward. Also, even if they didn't like slightly slower shipping, as many posting in this thread have so clearly stated, GM mostly does a great and accurate job of selling, and offers so many items that people want. And even if it takes a couple extra days in the mail to get their cards, they aren't likely going to ever stop buying from GM anytime soon.

So, as I stated before, GM Cards appears to be damned if it does, and damned if it doesn't. So as any good and smart businessman/woman would do, GM may choose to let the people/group that would end up being the least costly or damaging to the company's bottom line, which in this case I think would be the people complaining about the shipping times, continue to be damned!!!!! And like I said earlier, I have no clue if that is truly the case behind GM's supposed slow shipping issues, but it is logical and makes some sense as a possible reason as to why things may not always get delivered as fast as some may want.

And in your specific case Chris, maybe the shipping crew was a little ahead of the game, and so as to not just be sitting around doing nothing, got some orders (including one of yours) out a little earlier than usual. You obviously were aware of and knew the written rule for GM Cards and their combined shipping discounts, yet you chose to purposely ignore their very clear written rules and ask for something you knew you didn't deserve anyway, RIGHT? So why shouldn't GM cards deserve the same ability to veer a little bit from their own written rules at times, without getting grief from others? And I'm not in any way saying you are giving GM Cards grief, but others are. I'm just trying to explain how they may not always be following their own written rules to a T, all the time, and I would also say in their case, justifiably so.

And one last point/comment directed at those that seem to have issues or concerns with GM Cards shipping times. Okay, it takes an extra week or so from when you thought you'd get your card(s) from them.......SO WHAT! Did you get the cards you wanted? Did you only pay a price you were happy with and/or willing to pay? Were the cards in the relative shape/condition you wanted and/or expected? Those are really the only true pertinent and relative questions one should be asking. Now if it was taking weeks or even months before getting those same cards, alright, then I could see some concerns and issues making sense because now you are worried about something having happened to your cards in transit. But what exactly different would you have done or would have happened or occurred in your life had you gotten your cards say 5-6-7 days earlier, or even later? And if the answer is well, nothing, then guess what all the complaints and moaning are about........................the same, NOTHING!