Mhcc brian drent rude condescending irresponsible and just unkind human being

[ccre]

I'm not surprised to hear this about Brian. I had 2 back to back bad experiences with him after recent auctions. And very similar scenarios to what you explained. I sure hope you get this worked out. David Wilson

[autograf]

I saw this on Tobacco Row and my only comment is I have no idea how you can 'miss' a wire if you are actually paying attention to your business. When one of my auctions is done, I take payment via PP, Zelle, Wire, Check, MO, etc. I'm hawking the account hourly to see what has come in and what needs to go out. I realize my auction is a pittance of MHCC but I have notifications set up to send me texts when a wire or Zelle comes in and they are 100% accurate. Sounds like the cards are on the way and it's in the carrier's hands now. Hopefully there's no issues there......

[glynparson]

I have had nothing but excellent experiences in my dealings with Brian. In fact maybe 5-6 years ago, on Christmas Day, a customer of mine let me know of an issue he had in one of Brian’s auctions. I sent Brian a note and he responded to me on Christmas and called my friend and fixed his minor issue. I am very sorry you had to deal with this it seems unfair but I just wanted to put it out there that this has not been my personal experiences with Brian who has always been friendly and professional in all my dealings with him. Glad this seems to have been resolved. I understand an apology would be nice but if it were me I’d be happiest the cards were coming. My bruised feelings would get over it.

[edhans]

Originally Posted by glynparson

I have had nothing but excellent experiences in my dealings with Brian. In fact maybe 5-6 years ago, on Christmas Day, a customer of mine let me know of an issue he had in one of Brian’s auctions. I sent Brian a note and he responded to me on Christmas and called my friend and fixed his minor issue. I am very sorry you had to deal with this it seems unfair but I just wanted to put it out there that this has not been my personal experiences with Brian who has always been friendly and professional in all my dealings with him. Glad this seems to have been resolved. I understand an apology would be nice but if it were me I’d be happiest the cards were coming. My bruised feelings would get over it.

+1. Grossly out of character for the Brian I know.

[Snapolit1]

Originally Posted by edhans

+1. Grossly out of character for the Brian I know.

One of the things I've learned in life is that people treat different people very differently. My experience with someone may be 180 degrees from your experience.

This wasn't the OPs first experience with Brian. So I suspect there is history here that colored this latest interaction a fair amount. Prob on both sides.

[Leon]

For transparency MHCC is an advertiser and Brian is a hobby friend, the latter for 20+ years.
I think it was just a crappy conversation, no more and no less. Brian doesn't rip anyone off.
If he saw an email or wire transfer, why would he say he didn't? That doesn't make any sense. I am glad the situation got worked out.

Reminds me of this card....N354 Consolidated and Paxi Cigarettes
.

[marzoumanian]

Love those two cards. Great job of matching the situation covered in this thread to the hobby. This was an interesting thread to follow. A couple of years ago I wrote a couple of columns about how when it comes to dealing with auction houses, do not judge them by how much money they bring in for one of your consignments. That's completely arbitrary and not in their control. Judge them by the customer service they provide and give them your business accordingly. Peace.

[AndyG]

Originally Posted by Leon

For transparency MHCC is an advertiser and Brian is a hobby friend, the latter for 20+ years.
I think it was just a crappy conversation, no more and no less. Brian doesn't rip anyone off.
If he saw an email or wire transfer, why would he say he didn't? That doesn't make any sense. I am glad the situation got worked out.

Reminds me of this card....N354 Consolidated and Paxi Cigarettes
.

Yes, I can appreciate this, Leon. And for sure not saying Brian was trying to rip me off...And I believed him when he said he didn't "see" my wire. But his insinuation was not only that I didn't send the wire, but that I was somehow the problem. I'm a good customer that pays fast (in sports cards and in my actual business). What I receievd was super unkind language and an awful experience. Instead, Brian could have just said, "I'm sorry this is happening, let me look into it". Done and Done.

The issue last year was forgiven, but the experience this year coupled with the last just shows that when shit hits the fan, he might not be the best person to deal with when there is an issue. Clearly soon after my call, they found the money that had been there all along.

Again, thanks for chiming in...thanks for this forum and all you do for us.

[AndyG]

Originally Posted by Snapolit1

One of the things I've learned in life is that people treat different people very differently. My experience with someone may be 180 degrees from your experience.

This wasn't the OPs first experience with Brian. So I suspect there is history here that colored this latest interaction a fair amount. Prob on both sides.

I hear and appreciate this point a lot. Funny thing is, I forgave and literally forgot about the first bad experience with Brian. When that happened, I was really just more happy that the cards were found and that I got them. I got a half-hearted apology and I accepted it. But honestly, I had totally forgotten about it and place hundreds of bids since then with MHCC. It was only during my phone call THIS time when Brian got so heated with me and defensive and kept saying, "I don't know what to tell you, Andy...but we don't have your money"...that the memory snapped back into my head. I actually stopped the conversation and said to Brian, "wait, I remember you now...we had an issue last year!" I went on to remind him how he didn't ship 99% of my cards and accused me of lying and told me he had proof that I had the cards"!. He just said, "that doesn't sound like me".

[Leon]

Originally Posted by AndyG

I hear and appreciate this point a lot. Funny thing is, I forgave and literally forgot about the first bad experience with Brian. When that happened, I was really just more happy that the cards were found and that I got them. I got a half-hearted apology and I accepted it. But honestly, I had totally forgotten about it and place hundreds of bids since then with MHCC. It was only during my phone call THIS time when Brian got so heated with me and defensive and kept saying, "I don't know what to tell you, Andy...but we don't have your money"...that the memory snapped back into my head. I actually stopped the conversation and said to Brian, "wait, I remember you now...we had an issue last year!" I went on to remind him how he didn't ship 99% of my cards and accused me of lying and told me he had proof that I had the cards"!. He just said, "that doesn't sound like me".

Do you think he knew he had your money and said he didn't?
What would that motivation be?
BTW, I thought they only accept wires for purchases over 10k? (not that it would prevent it from being seen)
.

[Peter_Spaeth]

Originally Posted by Snapolit1

One of the things I've learned in life is that people treat different people very differently. My experience with someone may be 180 degrees from your experience.

This wasn't the OPs first experience with Brian. So I suspect there is history here that colored this latest interaction a fair amount. Prob on both sides.

Yep. As they say, your mileage may vary. Human nature.

[AndyG]

Originally Posted by glynparson

I have had nothing but excellent experiences in my dealings with Brian. In fact maybe 5-6 years ago, on Christmas Day, a customer of mine let me know of an issue he had in one of Brian’s auctions. I sent Brian a note and he responded to me on Christmas and called my friend and fixed his minor issue. I am very sorry you had to deal with this it seems unfair but I just wanted to put it out there that this has not been my personal experiences with Brian who has always been friendly and professional in all my dealings with him. Glad this seems to have been resolved. I understand an apology would be nice but if it were me I’d be happiest the cards were coming. My bruised feelings would get over it.

Thanks for the note. In my experience in my own business, when things go well, there's never any issue...it's when Shit hits the fan that you really get to see how people will respond. Thankfully you haven't had any issues and I hope you never do. But should you, be ready! I've had a bunch of people tell me they've had similar experiences....but like you, I've had a bunch of people tell me they are friendly with him and have had no issues. I can tell you this: if MHCC hadn't NOT shipped my first package last year and accused me of lying....only to find out they dindn't ship it...and then this time had they just seen my prompt payment...I too would be in the camp of having had no issues with them. Over they years I've won dozens of lots from them...and if you take out the two I had HUGE issues with, Then I had no issues with them!

[AndyG]

Originally Posted by ccre

I'm not surprised to hear this about Brian. I had 2 back to back bad experiences with him after recent auctions. And very similar scenarios to what you explained. I sure hope you get this worked out. David Wilson

Thanks, David. I have had many DM's telling me the same thing...that he instantly is defensive AND offensive. He's acusatory and takes no responsibility....and quite often, he's wrong and doesn't own up to it. Sadly, he'll keep going this way as he's likely had no consequences. Perhaps if he wrongs enough people, it will catch on. He's just a bad businessman, and likely a worse human.