Mhcc brian drent rude condescending irresponsible and just unkind human being

[raulus]

Hopefully they get it sorted out for you soon enough. Because not losing your payment is about as basic as it gets for an AH.

Not to defend Brian, but I'm guessing he's juggling a few things right now, plus probably on his guard for people looking to take advantage of his shop by making wild claims. Naturally, when we have a valid claim, all of the goons making stupid claims just make it more difficult, just because everyone is all so accustomed to having to defend against the goons and their spurious nonsense. But still, the response you received seems unnecessary, even if you were one of those goons peddling spurious nonsense trying to take advantage of the AH.

I'm fortunate enough to say that I have only had good experiences with auction houses, with one notable exception that I also documented on this board (as my first post to boot). To the credit of the AH in that case, the situation was quickly resolved, albeit with what seemed to me to be a little unnecessary drama due to some communication failures.

Not that they're looking for my advice, but it does seem like some AHs might benefit from having a team in place to handle special customer situations/disputes. Even if not a full team, just one person who can take it, instead of the big man. With any luck, they would be a bit better trained to handle such situations with tact and grace. That way the big man (who might be less graceful/tactful) wouldn't have to get personally involved, which seems to be the common denominator between your situation and my one negative AH experience.

[Rascal1010]

I agree after hearing this, Mile High is one to stay away from. People can defend him all they want, but bottom line is this. He has chosen to run an auction business, and guess what it is like any other retail business, if you have crappy service you're going to have less customers. If you're running an auction business and have been for quite some time, the 2 mistakes listed above are mistakes that should have been eliminated by having a good process in place after the auction. Sounds to me like they have a fly by the seat of their pants process in place. The sealer for me though was it doesn't matter who you are, when you flat out lie about never getting emails or lie about anything else, I'm done doing business with you. You are only as good as your word in business and in life.

[Jeff_cvc]

I’m sorry to hear about your experience, that sounds really frustrating.

I live in Denver and have participated in Mile High auctions since 2017. Their old offices were located very close to my restaurant, hence I pick up winnings from them to save on shipping. They even ordered some pizza from me one night during their closing of an auction. I thought that was a nice gesture. I’ve never dealt with Brian, my contact down there is Ben. He’s a great guy, that I have always enjoyed talking with on my visits to their offices. I’ve never had any issues, but instead I’ve only had great interactions with Ben. I will also add that their old and new offices were always very well kept, everything looked organized and everyone I’ve met there has been nothing but friendly.

It’s a bummer to hear about Brian’s response to this situation and I hope it comes to an appropriate resolution.

Jeff Rogoff

[Lorewalker]

I get the frustration of the OP but I must be missing something because I am not seeing what exactly he has done wrong or how he was rude, condescending, irresponsible, etc etc, other than the OP assertions that he was.

I consider Mile High a pretty big operation and the fact that the owner has handed out his cellphone means he is pretty accessible. When things are not resolved to our satisfaction it is annoying but sometimes we need to place ourselves in other peoples' shoes to gain the proper perspective. Brian might be the owner of the company but I am confident a business of his size has people there more qualified to handle payment status of invoices, no?

And finally, I have done wires in the past and they have bounced back a week later because some minor thing was wrong on the wire instructions. Wondering if the OP has verified with his bank that the wire went through. Maybe the wire was initiated and it truly was not received by the Mile High.

[Snapolit1]

I'm not a huge fan of the "customer is always right" canard. . . . having had public facing jobs in my life. . . . .and the customer isn't always right . . . sometimes he's totally out of line obnoxious dick . . . . but this interaction sounds like the business owner just assumed from the git go that this guy was full of it or misinformed. Sort of a weird tact to take.





QUOTE=Lorewalker;2296994]I get the frustration of the OP but I must be missing something because I am not seeing what exactly he has done wrong or how he was rude, condescending, irresponsible, etc etc, other than the OP assertions that he was.

I consider Mile High a pretty big operation and the fact that the owner has handed out his cellphone means he is pretty accessible. When things are not resolved to our satisfaction it is annoying but sometimes we need to place ourselves in other peoples' shoes to gain the proper perspective. Brian might be the owner of the company but I am confident a business of his size has people there more qualified to handle payment status of invoices, no?

And finally, I have done wires in the past and they have bounced back a week later because some minor thing was wrong on the wire instructions. Wondering if the OP has verified with his bank that the wire went through. Maybe the wire was initiated and it truly was not received by the Mile High.[/QUOTE]

[edjs]

Originally Posted by Jeff_cvc

I’m sorry to hear about your experience, that sounds really frustrating.

I live in Denver and have participated in Mile High auctions since 2017. Their old offices were located very close to my restaurant, hence I pick up winnings from them to save on shipping. They even ordered some pizza from me one night during their closing of an auction. I thought that was a nice gesture. I’ve never dealt with Brian, my contact down there is Ben. He’s a great guy, that I have always enjoyed talking with on my visits to their offices. I’ve never had any issues, but instead I’ve only had great interactions with Ben. I will also add that their old and new offices were always very well kept, everything looked organized and everyone I’ve met there has been nothing but friendly.

It’s a bummer to hear about Brian’s response to this situation and I hope it comes to an appropriate resolution.

Jeff Rogoff

Jeff,

If it was Ben Gassaway, he passed away this year. It’s on their main page.

[Seven]

Andy,

Sorry to hear about your bad experience. Hopefully this will get resolved quickly.

[Jeff_cvc]

Originally Posted by edjs

Jeff,

If it was Ben Gassaway, he passed away this year. It’s on their main page.

Ed, thank you for letting me know.

I last spoke with Ben in March when I had won some items. I remember picking up the items with my son, Sam. Ben was so kind to take the time and ask Sam about himself and they talked baseball and golf. I’m really saddened to hear this news, he was always someone I looked forward to seeing and enjoy some friendly banter. You’ll be missed Ben, sending prayers to your family.

[Yankees1964]

Originally Posted by Rascal1010

I agree after hearing this, Mile High is one to stay away from. People can defend him all they want, but bottom line is this. He has chosen to run an auction business, and guess what it is like any other retail business, if you have crappy service you're going to have less customers. If you're running an auction business and have been for quite some time, the 2 mistakes listed above are mistakes that should have been eliminated by having a good process in place after the auction. Sounds to me like they have a fly by the seat of their pants process in place. The sealer for me though was it doesn't matter who you are, when you flat out lie about never getting emails or lie about anything else, I'm done doing business with you. You are only as good as your word in business and in life.

This sums it up. No excuse today to be ignorant cor condescending (which Andy's post clearly shows). There are plenty of auction houses that know how to treat customers right. This is not the first issue I've seen with Mile High. I'm sure some have had decent experiences but for my money, I'll spend it elsewhere.

Sent from my SM-G975U using Tapatalk

[swarmee]

How was his record on removing trimmed and altered cards from his auctions?

[Peter_Spaeth]

Originally Posted by swarmee

How was his record on removing trimmed and altered cards from his auctions?

It doesn't really speak to the overall question who he takes consignments from, but when I pointed out an obviously altered Tiger Woods RC he did take it down.

[rman444]

Andy - sorry to hear about your experience with Brian. I had a similar experience with him and Mile High earlier this year. Seems like a reoccurring theme.

[AndyG]

Funny you should ask. I did once buy a 1971 topps rack pack that he apparently was already told was not real. When I got it I emailed Steve at BBCE and he told me it was fake. MHCC offered for me to send it in to get authenticated. I told him I already spoke to Steve and was alerted it was fake. He did take it back.

[Tabe]

Originally Posted by raulus

Not to defend Brian, but I'm guessing he's juggling a few things right now, plus probably on his guard for people looking to take advantage of his shop by making wild claims.

All due respect, this sounds exactly like a defense of Brian.

If a guy is claiming he didn't get emails that he actually responded to, then his business has a serious issue.

[chjh]

I've always had a good experience with MHCC and will continue to use them.

[AndyG]

Yes. As long as all goes well, you’ll be fine. It’s when something goes wrong that you will see this terrible side. But I hope that doesn’t happen to you. I do use literally every auction house and have never had an issue with any of them. Ever.

[raulus]

Originally Posted by Tabe

All due respect, this sounds exactly like a defense of Brian.

Less a defense, and more a recognition of the realities associated with running a HA business. Not that it makes it right, and certainly the unprofessional AH behavior described by the OP isn’t defensible, even in extenuating circumstances.

[nineunder71]

Thanks for letting us know Andy, best of luck with icky situation. Hope all(else) is well

C

[Fred]

Is this when we start posting about the AH that have great customer service and the AH primary will go above and beyond to keep the bidders happy? If so, I'm starting off with Al at Love of the Game. Incredible customer service, great person to deal with!

Getting back to the OP - wow, sounds like someone was having a real bad day.

Andy,

I've won a few lots from MH but the transactions were simple and completed without further communication.

Did you verify the transaction went through and the funds were actually transferred? If so, then we're back to "wow".

My guess is that if the transaction was completed and things are as you posted, then I'd be wondering what's up with MH. Sad to hear about the issue and you can only hope that things somehow can work themselves out. If the transaction did go through, then Brian will either have to ship the auction winnings to you and eat a little crow or refund your money and think hard about what occurred and perhaps learn something from this.

[Republicaninmass]

People forget its the 2,3 and 4k items that were bought and consigned over the years that help establish some of these AHs. Now, if you dont have 50k or 50 luka rcs, they wont even call you back or care to help you. The day of reckoning is coming

[AndyG]

Agree about LOTG and Al. He’s the best. I actually did post a thread on FB yesterday praising Al and LOTG, coincidentally enough!

An update to the fiasco is the later in the evening yesterday I got an automated email with tracking of my package and then a human emailed me giving me my tracking number (so two emails). So clearly they found the money.

[AddieJoss]

Andy, thx for sharing your experience and updates. This and the other sources you share online are read and folks do take note.
Thx,
Cory Weiser

[butchie_t]

Originally Posted by AndyG

Agree about LOTG and Al. He’s the best. I actually did post a thread on FB yesterday praising Al and LOTG, coincidentally enough!

An update to the fiasco is the later in the evening yesterday I got an automated email with tracking of my package and then a human emailed me giving me my tracking number (so two emails). So clearly they found the money.

Andy its an unfortunate situation you find yourself in with them. Best to take your delivery and wish them well and move onto another AH.

[fkm_bky]

100% agree with Al and LOTG. I've only ever had fantastic results when working with them/him.

As for Brian and Mile High? I'm won't bother ever looking at another of their auctions again, regardless if he comes on the board and tries to defend himself. I work in a customer service based industry and his demeanor, arrogance and lack of tact has no place in business.

PLENTY of other AH's to bid at.

Thanks for sharing Andy, and happy to hear your cards are en route.

Bill

Originally Posted by AndyG

Agree about LOTG and Al. He’s the best. I actually did post a thread on FB yesterday praising Al and LOTG, coincidentally enough!

An update to the fiasco is the later in the evening yesterday I got an automated email with tracking of my package and then a human emailed me giving me my tracking number (so two emails). So clearly they found the money.