Mhcc brian drent rude condescending irresponsible and just unkind human being

[edhans]

Originally Posted by glynparson

I have had nothing but excellent experiences in my dealings with Brian. In fact maybe 5-6 years ago, on Christmas Day, a customer of mine let me know of an issue he had in one of Brian’s auctions. I sent Brian a note and he responded to me on Christmas and called my friend and fixed his minor issue. I am very sorry you had to deal with this it seems unfair but I just wanted to put it out there that this has not been my personal experiences with Brian who has always been friendly and professional in all my dealings with him. Glad this seems to have been resolved. I understand an apology would be nice but if it were me I’d be happiest the cards were coming. My bruised feelings would get over it.

+1. Grossly out of character for the Brian I know.

[Snapolit1]

Originally Posted by edhans

+1. Grossly out of character for the Brian I know.

One of the things I've learned in life is that people treat different people very differently. My experience with someone may be 180 degrees from your experience.

This wasn't the OPs first experience with Brian. So I suspect there is history here that colored this latest interaction a fair amount. Prob on both sides.

[Leon]

For transparency MHCC is an advertiser and Brian is a hobby friend, the latter for 20+ years.
I think it was just a crappy conversation, no more and no less. Brian doesn't rip anyone off.
If he saw an email or wire transfer, why would he say he didn't? That doesn't make any sense. I am glad the situation got worked out.

Reminds me of this card....N354 Consolidated and Paxi Cigarettes
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[marzoumanian]

Love those two cards. Great job of matching the situation covered in this thread to the hobby. This was an interesting thread to follow. A couple of years ago I wrote a couple of columns about how when it comes to dealing with auction houses, do not judge them by how much money they bring in for one of your consignments. That's completely arbitrary and not in their control. Judge them by the customer service they provide and give them your business accordingly. Peace.

[Dead-Ball-Hitter]

I realize there are always two sides to every story, but the OP sure seems to have done everything right and is a big spender. You can't run a business dumping on the good customers- you have to make it right 100% of the time!

Honestly, Mile High is off my list now. When I hear things like this, I remove these sellers from consideration. Too many choices to put up with horrible customer service. What a tool....

[Fred]

Originally Posted by Dead-Ball-Hitter

I realize there are always two sides to every story, but the OP sure seems to have done everything right and is a big spender. You can't run a business dumping on the good customers- you have to make it right 100% of the time!

Honestly, Mile High is off my list now. When I hear things like this, I remove these sellers from consideration. Too many choices to put up with horrible customer service. What a tool....

But it's ok to dump on us little cheap guys? Just pulling your leg, I'm sure we all know what was meant. I just couldn't resist.

[ALBB]

Thats definitely a bad situation...but for sure Mile High /Brian should chime in here and explain from his end

[55koufax]

For transparency MHCC is an advertiser and Brian is a hobby friend, the latter for 20+ years.
I think it was just a crappy conversation, no more and no less. Brian doesn't rip anyone off.

I would mostly agree with the above opinion, however, after my first consignment experience with Brian, and after reading the issue here, I will share what happened after his May, 2022 auction. Earlier in the year, Brian flew to SoCal and came to my house. He picked up some high quality PSA Registry sets for break-up. Everything went smooth, and at the end of the auction, I netted about $211,000 in sales. That said, I was to get an extra 2.5% kicker of all sales back in my pocket. On the MH consignor page, the 2.5% to be added to my payout was shorted by around $1,000 (I see it as a simple calc of 2.5 x the hammer price)- to Mile High's advantage.

After contacting Brian (He responded to both texts and calls on his cel and his office phone) he turned it over to his IT dude to figure out. After about a week or so, the IT guy did zero and could not figure it out. I contacted Brian again and he said he would look into it. That was the last I heard! He never contacted me again, and I have not been paid about $1,000 I am owed from that auction.

Needless to say, I am one and done consigning with MH. If my approx. $40 to $50K I put in his company's pocket May, 2022, is not worthy of simple follow up and communication, it is time to move on. Over $1,000?

I will utilize REA for most larger consignments. I have almost always experienced tip top service from them. IE, today, I emailed Brian Dwyer at REA and asked if he could provide me payout by the year's end from the early DEC auction close. He replied in minutes stating even though some buyer's had not yet paid for my items, he would provide payment in full tomorrow, as he knows his buyer's and is not worried about them paying REA. That is quality service. Especially in this (still Mom and Popish at many levels) world of cards.

[AndyG]

Originally Posted by marzoumanian

Love those two cards. Great job of matching the situation covered in this thread to the hobby. This was an interesting thread to follow. A couple of years ago I wrote a couple of columns about how when it comes to dealing with auction houses, do not judge them by how much money they bring in for one of your consignments. That's completely arbitrary and not in their control. Judge them by the customer service they provide and give them your business accordingly. Peace.

Great point. Love it.

[AndyG]

Originally Posted by Leon

For transparency MHCC is an advertiser and Brian is a hobby friend, the latter for 20+ years.
I think it was just a crappy conversation, no more and no less. Brian doesn't rip anyone off.
If he saw an email or wire transfer, why would he say he didn't? That doesn't make any sense. I am glad the situation got worked out.

Reminds me of this card....N354 Consolidated and Paxi Cigarettes
.

Yes, I can appreciate this, Leon. And for sure not saying Brian was trying to rip me off...And I believed him when he said he didn't "see" my wire. But his insinuation was not only that I didn't send the wire, but that I was somehow the problem. I'm a good customer that pays fast (in sports cards and in my actual business). What I receievd was super unkind language and an awful experience. Instead, Brian could have just said, "I'm sorry this is happening, let me look into it". Done and Done.

The issue last year was forgiven, but the experience this year coupled with the last just shows that when shit hits the fan, he might not be the best person to deal with when there is an issue. Clearly soon after my call, they found the money that had been there all along.

Again, thanks for chiming in...thanks for this forum and all you do for us.

[Leon]

Originally Posted by AndyG

Yes, I can appreciate this, Leon. And for sure not saying Brian was trying to rip me off...And I believed him when he said he didn't "see" my wire. But his insinuation was not only that I didn't send the wire, but that I was somehow the problem. I'm a good customer that pays fast (in sports cards and in my actual business). What I receievd was super unkind language and an awful experience. Instead, Brian could have just said, "I'm sorry this is happening, let me look into it". Done and Done.

The issue last year was forgiven, but the experience this year coupled with the last just shows that when shit hits the fan, he might not be the best person to deal with when there is an issue. Clearly soon after my call, they found the money that had been there all along.

Again, thanks for chiming in...thanks for this forum and all you do for us.

I understand where you are coming from. Probably could have been handled differently (and certainly better, from your standpoint)

Thanks for the kind words concerning the forum.
Also, that card I showed is 1 card, front and back. I got it a long time ago as I thought of me moderating the forum. But it works in many other instances too!
.
.

[AndyG]

Originally Posted by Snapolit1

One of the things I've learned in life is that people treat different people very differently. My experience with someone may be 180 degrees from your experience.

This wasn't the OPs first experience with Brian. So I suspect there is history here that colored this latest interaction a fair amount. Prob on both sides.

I hear and appreciate this point a lot. Funny thing is, I forgave and literally forgot about the first bad experience with Brian. When that happened, I was really just more happy that the cards were found and that I got them. I got a half-hearted apology and I accepted it. But honestly, I had totally forgotten about it and place hundreds of bids since then with MHCC. It was only during my phone call THIS time when Brian got so heated with me and defensive and kept saying, "I don't know what to tell you, Andy...but we don't have your money"...that the memory snapped back into my head. I actually stopped the conversation and said to Brian, "wait, I remember you now...we had an issue last year!" I went on to remind him how he didn't ship 99% of my cards and accused me of lying and told me he had proof that I had the cards"!. He just said, "that doesn't sound like me".

[Leon]

Originally Posted by AndyG

I hear and appreciate this point a lot. Funny thing is, I forgave and literally forgot about the first bad experience with Brian. When that happened, I was really just more happy that the cards were found and that I got them. I got a half-hearted apology and I accepted it. But honestly, I had totally forgotten about it and place hundreds of bids since then with MHCC. It was only during my phone call THIS time when Brian got so heated with me and defensive and kept saying, "I don't know what to tell you, Andy...but we don't have your money"...that the memory snapped back into my head. I actually stopped the conversation and said to Brian, "wait, I remember you now...we had an issue last year!" I went on to remind him how he didn't ship 99% of my cards and accused me of lying and told me he had proof that I had the cards"!. He just said, "that doesn't sound like me".

Do you think he knew he had your money and said he didn't?
What would that motivation be?
BTW, I thought they only accept wires for purchases over 10k? (not that it would prevent it from being seen)
.

[Peter_Spaeth]

Originally Posted by Snapolit1

One of the things I've learned in life is that people treat different people very differently. My experience with someone may be 180 degrees from your experience.

This wasn't the OPs first experience with Brian. So I suspect there is history here that colored this latest interaction a fair amount. Prob on both sides.

Yep. As they say, your mileage may vary. Human nature.