Ebay Authentication - It Gets Personal

[raulus]

Originally Posted by Yoda

Gentleman. the collective wisdom of the board has assisted in getting this mess sorted out. This morning I received an Email from Greg saying, referencing the Board's exchange on the matter(there you go), I have been refunded the full purchase price for my Spahn.
In my mind, 2 issues remain:
1. The work flows involved when a raw card is rejected for authenticity. I still don't know who deemed it unworthy of a nrmt grade. If Ebay really believes in this thing they must clarify exactly how it works.
2. I have normally had no problem with GM grading until this frustrating matter. If more of there cards are being rejected because of Greg's grading, then they have a real problem.
Thanks to all the board members who chimed in on this; it certainly spurred Greg into action. John

A brace of general observations, based on my experience with the eBay authenticity program:

1) If an item is rejected, the refund process is automatic. The seller doesn't have to do anything, and you don't have to do anything as the buyer. It's always nice when the seller contacts you to chat about it, but in terms of getting your cash back, the seller has no control over that process. So there was really never any risk that you would be SOL. Either you get the goods or you get a refund, period, full stop. It might take a couple of days until it all gets sorted, but hopefully the seemingly interminable waiting doesn't constitute a terrible inconvenience.

2) In one case, I had the authenticator contact me to alert me to their findings, and ask me how I want to proceed. In that situation involving a slabbed item, the slab had come apart. The authenticator sent me pictures so that I could take a look and decide for myself. I had the option to proceed and accept the item, or I could choose to reject it for a full refund. That may have been a unique situation, but I'm more than a little intrigued that the authenticator didn't give you the option of proceeding in spite of their findings.

[Yoda]

Just when I thought things were sorting themselves out after GM's email saying that a refund was issued 10/25, I checked my P/P account, from which I originally paid for the card, and there was no credit shown.

I just send a WTF to Greg asking where the supposed refund was sent. I fear this incident may have spoiled me from buying from GM in the future if any purchase may be rejected by some dickhead at CSG. And I don't know if they rejected it because of authenticity or CSG didn't agree with GM about the grade. Card buying is supposed to be fun, right?

[Peter_Spaeth]

Originally Posted by Yoda

Just when I thought things were sorting themselves out after GM's email saying that a refund was issued 10/25, I checked my P/P account, from which I originally paid for the card, and there was no credit shown.

I just send a WTF to Greg asking where the supposed refund was sent. I fear this incident may have spoiled me from buying from GM in the future if any purchase may be rejected by some dickhead at CSG. And I don't know if they rejected it because of authenticity or CSG didn't agree with GM about the grade. Card buying is supposed to be fun, right?

Why is the person at CSG a dickhead? Maybe they were correct in their assessment.

[G1911]

Originally Posted by Peter_Spaeth

Why is the person at CSG a dickhead? Maybe they were correct in their assessment.

Because they are interfering in a transaction between two parties who want to do the deal, I think. Their assessment is correct, but no one involved in the deal cares what they think, but their deal is nixed because an unwanted third party arbitrarily says they can't do the deal. I wouldn't phrase it that way, but I see the sentiment.

[raulus]

Originally Posted by G1911

Because they are interfering in a transaction between two parties who want to do the deal, I think. Their assessment is correct, but no one involved in the deal cares what they think, but their deal is nixed because an unwanted third party arbitrarily says they can't do the deal. I wouldn't phrase it that way, but I see the sentiment.

I suppose we could always modify the adjective just a little here.

[Yoda]

Originally Posted by G1911

Because they are interfering in a transaction between two parties who want to do the deal, I think. Their assessment is correct, but no one involved in the deal cares what they think, but their deal is nixed because an unwanted third party arbitrarily says they can't do the deal. I wouldn't phrase it that way, but I see the sentiment.

Greg, spot on. My sentiments exactly. All I want is my card or my refund and I have neither. CSG's involvement is a fly in the ointment and totally unnecessary in what should be a simple transaction between the buyer and the seller. Let's face it, CSG is the weak sister among TPG'ers and I have never have or contemplated using them for grading.

[111gecko]

Maybe EBay should allow an 'opt out' of the EA when you check out.

Basically buying the card as-is. I'd certainly do that as I am fine with what I buy raw.

[G1911]

Originally Posted by Yoda

Greg, spot on. My sentiments exactly. All I want is my card or my refund and I have neither. CSG's involvement is a fly in the ointment and totally unnecessary in what should be a simple transaction between the buyer and the seller. Let's face it, CSG is the weak sister among TPG'ers and I have never have or contemplated using them for grading.

Have you contacted eBay support? No refund still is troubling. Greg (Morris) doesn’t have the ability to refund it, as I understand, because eBay is supposed to do it automatically at rejection. If they haven’t refunded yet AND have mixed your deal, that’s really bad.

[Fuddjcal]

Originally Posted by Yoda

Greg, spot on. My sentiments exactly. All I want is my card or my refund and I have neither. CSG's involvement is a fly in the ointment and totally unnecessary in what should be a simple transaction between the buyer and the seller. Let's face it, CSG is the weak sister among TPG'ers and I have never have or contemplated using them for grading.

Yeah, that would put the brakes on buying for me. I'd take about 6 months to a year off buying anything....Or maybe NEVER. E-bay should have refunded you immediately, but they don't know the meaning of the word. You'll get your money back after a little more aggravation.

AND the only reason to buy from Greg Morris in the past has been their fairly consistent grading. They don't miss many, but the other sellers are batting .056 with 500 strikeouts.

[Peter_Spaeth]

Originally Posted by G1911

Because they are interfering in a transaction between two parties who want to do the deal, I think. Their assessment is correct, but no one involved in the deal cares what they think, but their deal is nixed because an unwanted third party arbitrarily says they can't do the deal. I wouldn't phrase it that way, but I see the sentiment.

That is on ebay, not CSG.

[G1911]

Originally Posted by Peter_Spaeth

That is on ebay, not CSG.

That does not seem to be true. CSG is still a meddling party, and it is their arbitrary choice. They can reach out to the buyer, as others have described having happened, or they can just kill a deal nobody wants to have killed. They are meddling because eBay paid them too and that’s their role, but the call to kill a deal or reach out to the buyer is their choice. They are responsible for it.

[Peter_Spaeth]

Originally Posted by G1911

That does not seem to be true. CSG is still a meddling party, and it is their arbitrary choice. They can reach out to the buyer, as others have described having happened, or they can just kill a deal nobody wants to have killed. They are meddling because eBay paid them too and that’s their role, but the call to kill a deal or reach out to the buyer is their choice. They are responsible for it.

Maybe they only reach out to the buyer if it is a minor issue/discrepancy.

[raulus]

Originally Posted by Yoda

Card buying is supposed to be fun, right?

Absolutely!

[G1911]

Originally Posted by raulus

Absolutely!

I'd wear this to my card show.