Sirius sports cards

[jayshum]

Originally Posted by parkplace33

Customer service is severely lacking.

Just curious what happened. Did you try to contact and get no response like others (myself included) posted or something else?

[Johnny630]

Sadly I had to give up :-( . Last Tuesday I emailed, texted, called, sent a message through the website and email along with a phone call with no answer, call back, or email response back, nothing. I’m working on a high grade 1965 Topps Set and was trying to obtain a back scan to the card I was interested in bidding on for my set. I even followed up a second time via email requesting a picture of the back scan.....sadly still nothing. I’ve spent thousands of dollars with this AH over the past few years, it’s sad but I’ve learned my lesson. Never again.

[Peter_Spaeth]

Originally Posted by Johnny630

Sadly I had to give up :-( . Last Tuesday I emailed, texted, called, sent a message through the website and email along with a phone call with no answer, call back, or email response back, nothing. I’m working on a high grade 1965 Topps Set and was trying to obtain a back scan to the card I was interested in bidding on for my set. I even followed up a second time via email requesting a picture of the back scan.....sadly still nothing. I’ve spent thousands of dollars with this AH over the past few years, it’s sad but I’ve learned my lesson. Never again.

As I've said before, leave a message that you have 500K of cards you're looking to consign.

[cgjackson222]

I agree with Peter. The chance of them responding is higher if you raise the urgency above wanting to see the back a card.

They have responded to me in the past via their sirius@smart.net email, but it wasn't until I started to get a little aggressive in my tone.

[jayshum]

Originally Posted by cgjackson222

I agree with Peter. The chance of them responding is higher if you raise the urgency above wanting to see the back a card.

They have responded to me in the past via their sirius@smart.net email, but it wasn't until I started to get a little aggressive in my tone.

I'm not sure what you mean by "get a little aggressive in my tone." The card I was trying to get a back scan of was graded PSA 3 MC, but the front looked fine so I wanted to see the back. It was a Leaf Newhouser which sold for under $2K. I didn't want to bid that high without seeing the back. If they aren't willing to respond to emails asking about a higher priced card, I'm not interested in bidding with them again, and I certainly wouldn't consign anything with them since there are many other AHs that I know offer superior customer service instead of potentially costing consigners money by not providing information about cards they have in an auction.

[cgjackson222]

Originally Posted by jayshum

I'm not sure what you mean by "get a little aggressive in my tone." The card I was trying to get a back scan of was graded PSA 3 MC, but the front looked fine so I wanted to see the back. It was a Leaf Newhouser which sold for under $2K. I didn't want to bid that high without seeing the back. If they aren't willing to respond to emails asking about a higher priced card, I'm not interested in bidding with them again, and I certainly wouldn't consign anything with them since there are many other AHs that I know offer superior customer service instead of potentially costing consigners money by not providing information about cards they have in an auction.

I agree that they should post a picture of the back of the card, and it is definitely one of my pet peeves when backs aren't shown. And you shouldn't have to repeatedly email them for a response. When I say I got a little aggressive in my language, I mean that I was openly calling them out for being unrespodive in their communications. It wasn't until I vented my frustrations with them over email that they responded. Could have just been a coincidence. I suppose if more people took a stand against purchasing through them because they don't list the backs of the cards (even after requests), they would be forced to do so.

[jayshum]

It looks like most (if not all) of the cards they have in their auctions are graded so I guess that's why they don't routinely post the back of the card. Unless the card is lower grade or has a qualifier, you can usually figure that the back is clean so I'm sure it saves a lot of time to only post the front.

Hunt Auctions only posts the front of cards routinely, but I have contacted them multiple times asking for pictures of card backs, and they have always responded and sent them to me. That is the level of customer service I would expect from any AH.

[Aquarian Sports Cards]

Originally Posted by jayshum

I'm not sure what you mean by "get a little aggressive in my tone." The card I was trying to get a back scan of was graded PSA 3 MC, but the front looked fine so I wanted to see the back. It was a Leaf Newhouser which sold for under $2K.

We have one coming up soon. You won't even have to ask for a back picture

[aconte]

Originally Posted by Peter_Spaeth

As I've said before, leave a message that you have 500K of cards you're looking to consign.

Don't bet on it. The best solution to the poor service is to do what I did.
I stopped consigning, bidding, and therefore buying from them. All is good
now!

[Peter_Spaeth]

Originally Posted by aconte

Don't bet on it. The best solution to the poor service is to do what I did.
I stopped consigning, bidding, and therefore buying from them. All is good
now!

So someone has poor service, and as a result you deny yourself cards they might have that you want. Doesn't sound very productive to me.

[Neal]

Originally Posted by Peter_Spaeth

So someone has poor service, and as a result you deny yourself cards they might have that you want. Doesn't sound very productive to me.

Do not cross your T ....

[Johnny630]

Originally Posted by Peter_Spaeth

As I've said before, leave a message that you have 500K of cards you're looking to consign.

That’s so funny yet so true !

“Cards don’t trump all, Money trumps all”.

[TaxMechanick]

Customer service does mean something... it does count in my eyes...
If I have a question, and I get no response; and I wait a few days and try again and get no response, I just do not bid...
I know that may be viewed as easy for me to to say, but I stand by it... and, I recently had that situation with another Auction House.

Glenn

[Johnny630]

Update.

I received a back scan via email of the card last night.

[jayshum]

Originally Posted by Johnny630

Update.

I received a back scan via email of the card last night.

Wow, that's hard to believe, but I'm glad you actually got a response. It would be nice to know what the secret to your success was.

[parkplace33]

Originally Posted by jayshum

Just curious what happened. Did you try to contact and get no response like others (myself included) posted or something else?

Prior experiences. I will leave it at that.