Non-delivery/severe delay on a BST transaction

Leon · #1 02-13-2020, 01:35 PM

Quote:

Originally Posted by BeanTown

Whats your name? With 20 posts, I should say welcome to the forum. By chance do you know either party involved in this transaction?

I don't think this person has crossed the "full-name" line yet for needing a name but they can consider this fair warning that anymore debating is going to need a full name.

kevinlenane · #2 02-13-2020, 02:53 PM

The truth i still really want the cards! They were three Jimmie Foxx cards and believe it or not - that what I really wanted out of this

The refund will absolutely go to more Jimmie Foxx and likely now an upgrade on my post card exhibit.

Brian Van Horn · #3 02-13-2020, 05:28 PM

Just so everyone is clear, the transaction was for three Foxx cards and a 1933 Eddie Morgan card. I have to admit I forgot about the Eddie Morgan card when I was listing the contents with scans for the claim on the USPS website.

Tyruscobb · #4 02-13-2020, 07:56 PM

Quote:

Originally Posted by Leon

I don't think this person has crossed the "full-name" line yet for needing a name but they can consider this fair warning that anymore debating is going to need a full name.

Thanks, Leon. I have visited this site, as a guest, for several years. I officially joined this past summer when EBay started collecting state sales tax. I joined to obtain access to the buy/sell/trade forum (guest viewers cannot access it).

I am always looking for a good card and deal to add to my low-grade vintage collection (not investment). I joined to potentially save money in buying cards (avoiding fees, etc). I have successfully transacted with two members. Everything went smoothly both times.

I do not post a lot, but enjoy reading them and learning. I ventured into this topic, because it involves the law. I do not practice in this specific legal area, but have some experience in it many years ago.

This debate interested me. I do not have a dog in this fight. I do not know either party. I was just providing my humble opinion. I�ll return to the shadows now.

Brian Van Horn · #5 02-18-2020, 10:19 PM

Just an update. Kevin has been refunded his money including s/h. If anyone sees the following cards, please let me know.

1952boyntoncollector · #6 02-20-2020, 07:42 AM

Quote:

Originally Posted by Brian Van Horn

Just an update. Kevin has been refunded his money including s/h. If anyone sees the following cards, please let me know.

funny that it involves these cards!

I made an offer on those Foxx's wondering who you sold those too....guess i know now..

if you happen to get them back Id still be interested in one or more of them and i never had a problem with the mail.

kevinlenane · #7 02-23-2020, 07:55 AM

I also have "never had a problem" receiving mail until this transaction - but you can certainly engage the seller of the cards I ordered if they are found. For factual transparency'a sake I received the refund after 11 weeks. I asked for restitution after month 1 and month 2 with a total of 4 requests.

I wanted to add that if you are looking to add some extra life to your business (if you try to make money selling cards/memorabilia) - it would be wise to remember that the true test of customer service is when there is an issue/problem in transactions.

Merely expecting having items delivered on time by a postal carrier is table stakes and NOT a wise customer service strategy. Everyone gets good reviews when an item is delivered on time. I will certainly consider this the next time I select a vendor for purchase.

Republicaninmass · #8 02-23-2020, 08:32 AM

Make sure to go on usps and change delivery instructions back to your house. Maybe that will shake it loose?

mintacular · #9 02-23-2020, 06:41 PM

Pretty worthless thread, the seller should have paid the additional $5 or so insurance originally---sellers should always protect themselves again postal mishaps on $100+ transactions (or suffer the $ $ consequences). This is even more apparent since the seller did not know the buyer but even so, the postal office misplaces, loses, and steals items everyday

When the card did not arrive arrive a refund in short thrift was due. A simple short and quick question & answer to the buyer may have been appropriate but for them to wait this long with all the back and forth is TOTALLY uncalled for....

Look, if you don't want to be a professional seller and all that comes with that DO NOT SELL CARDS. Last but not least, as a seller if you think insurance will be needed price that into your accepted sale price

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