Non-delivery/severe delay on a BST transaction

oldjudge · #1 02-12-2020, 01:09 PM

Quote:

Originally Posted by Leon

Me too. It is very easy. Barring any language to the contrary, both sides have to meet their obligation. If I don't talk about anything concerning the delivery and, as a seller I say "delivered", then it is on me as the seller. Now if I say "plus whatever shipping and/or insurance you want" then the obligation goes back to the buyer to either protect themselves or not. Very clear to me too.

Leon-Why not take the doubt out of it? Add a statement on the BST that sellers assume risk of loss until the item is delivered to the buyer unless stated otherwise.

RedsFan1941 · #2 02-12-2020, 06:26 PM

Quote:

Originally Posted by oldjudge

Leon-Why not take the doubt out of it? Add a statement on the BST that sellers assume risk of loss until the item is delivered to the buyer unless stated otherwise.

come on jay. you have been in the hobby longer than 99 percent of the people on this board. it has ALWAYS been that the seller assumes the risk and is responsible for getting the card to the buyer. there are article in hobby papers from the 70s stating this. sometimes you want to argue just to argue

Brian Van Horn · #3 02-12-2020, 06:36 PM

Just so everyone is aware, I am not sidestepping my responsibilities in this matter. I have repeatedly been in contact with both the USPS consumer affairs department in Pittsburgh and Long Island, NY. Next week a refund will be issued, unless by some chance the package is found. I don't ask for any sympathy. All I will point out is that for the better number of the last twenty years, I have used certified mail. My estimate is this has totaled over 4,000 transactions. This is the second transaction via certified mail in which the cards have not arrived. The previous resulted in a refund to the buyer. I am just putting this statement out there and do with it what you will.

obcbobd · #4 02-13-2020, 06:57 AM

Quote:

Originally Posted by Brian Van Horn

Just so everyone is aware, I am not sidestepping my responsibilities in this matter. I have repeatedly been in contact with both the USPS consumer affairs department in Pittsburgh and Long Island, NY. Next week a refund will be issued, unless by some chance the package is found. I don't ask for any sympathy. All I will point out is that for the better number of the last twenty years, I have used certified mail. My estimate is this has totaled over 4,000 transactions. This is the second transaction via certified mail in which the cards have not arrived. The previous resulted in a refund to the buyer. I am just putting this statement out there and do with it what you will.

Hope you don't take a loss, but but you are doing the right thing. As a past satisfied buyer from you I take notice and continue to have you on my list of "Grade A" sellers

Brian Van Horn · #5 02-13-2020, 07:08 AM

Quote:

Originally Posted by obcbobd

Hope you don't take a loss, but but you are doing the right thing. As a past satisfied buyer from you I take notice and continue to have you on my list of "Grade A" sellers

Bob,

Thank you for the kind words.

wondo · #6 02-13-2020, 07:24 AM

Quote:

Originally Posted by obcbobd

Hope you don't take a loss, but but you are doing the right thing. As a past satisfied buyer from you I take notice and continue to have you on my list of "Grade A" sellers

+1

Brian Van Horn · #7 02-13-2020, 07:47 AM

Quote:

Originally Posted by wondo

+1

Thank you, John.

Now, back to the opinions and focus of the thread.

kevinlenane · #8 02-13-2020, 09:58 AM

As an update - I can confirm that after requesting a refund again - I have been told to wait an additional week. I'm still a little frustrated that I am continuing to bear the entire burden of this for additional time but at the very least I have some kind of timeline. My biggest learning from this is simply that proactive and clear communication goes a LONG way. So on the plus side - my transactional empathy is at an all-time high.

Thanks to all who weighed in - I do appreciate it - as this is an unusual position for me to be in and I have not enjoyed it. I do hope this will be helpful in terms of setting up some additional best practices:

- seller assumes shipping responsibility once cards and shipping are paid for by buyer
- when shipping issue arise - seller should communicate proactively and clearly
- after 30 days - seller should refund item cost (exceptions maybe in special situations where there is a problematic/scammy history)
- insurance is optional for seller but this decision should not impact any of the above.
- in higher dollar transactions over 1k I actually video myself packing the items up and sealing them

I'm sure there are more but these are the ones that bubbled up as the chain here expanded. I'm hoping this is all resolved by Tuesday of next week

oldjudge · #9 02-12-2020, 07:50 PM

Quote:

Originally Posted by RedsFan1941

come on jay. you have been in the hobby longer than 99 percent of the people on this board. it has ALWAYS been that the seller assumes the risk and is responsible for getting the card to the buyer. there are article in hobby papers from the 70s stating this. sometimes you want to argue just to argue

Completely disagree. Every transaction that I have ever been involved in I have brought up insurance. Many sellers offer in as part of the selling price, some do not. I never assume it is included--I check.

Leon · #10 02-12-2020, 08:06 PM

Quote:

Originally Posted by oldjudge

Leon-Why not take the doubt out of it? Add a statement on the BST that sellers assume risk of loss until the item is delivered to the buyer unless stated otherwise.

I feel like saying, You manage it and you got a deal

.
No way in h. e. double toothpicks will that happen.

we need a card.,...(and graders who can authenticate cards but that is for another thread.

)

Clutch-Hitter · #11 02-13-2020, 05:25 PM

Quote:

Originally Posted by Leon

I feel like saying, You manage it and you got a deal

.
No way in h. e. double toothpicks will that happen.

we need a card.,...(and graders who can authenticate cards but that is for another thread.

)

That's a very nice, authentic Fro Joy, Leon.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
What Would You Do With This Forum Transaction?	Leon	Net54baseball Vintage (WWII & Older) Baseball Cards & New Member Introductions	61	11-29-2019 06:14 PM
At Bat, On Deck, In the Hole - RAIN DELAY	CollectingAmericasPastime	T206 cards B/S/T	6	09-07-2017 08:01 AM
Another Interesting Transaction:	clydepepper	Watercooler Talk- ALL sports talk	0	12-19-2016 01:55 PM
Delay in USPS Standard Post	oldjudge	Net54baseball Vintage (WWII & Older) Baseball Cards & New Member Introductions	9	06-09-2015 01:26 PM
Yankees rain delay wooden token??	1966CUDA	Postwar Baseball Cards Forum (Pre-1980)	1	10-01-2009 04:31 PM