Non-delivery/severe delay on a BST transaction

[kevinlenane]

As an update - I can confirm that after requesting a refund again - I have been told to wait an additional week. I'm still a little frustrated that I am continuing to bear the entire burden of this for additional time but at the very least I have some kind of timeline. My biggest learning from this is simply that proactive and clear communication goes a LONG way. So on the plus side - my transactional empathy is at an all-time high.

Thanks to all who weighed in - I do appreciate it - as this is an unusual position for me to be in and I have not enjoyed it. I do hope this will be helpful in terms of setting up some additional best practices:

- seller assumes shipping responsibility once cards and shipping are paid for by buyer
- when shipping issue arise - seller should communicate proactively and clearly
- after 30 days - seller should refund item cost (exceptions maybe in special situations where there is a problematic/scammy history)
- insurance is optional for seller but this decision should not impact any of the above.
- in higher dollar transactions over 1k I actually video myself packing the items up and sealing them


I'm sure there are more but these are the ones that bubbled up as the chain here expanded. I'm hoping this is all resolved by Tuesday of next week

[bnorth]

Originally Posted by kevinlenane

As an update - I can confirm that after requesting a refund again - I have been told to wait an additional week. I'm still a little frustrated that I am continuing to bear the entire burden of this for additional time but at the very least I have some kind of timeline. My biggest learning from this is simply that proactive and clear communication goes a LONG way. So on the plus side - my transactional empathy is at an all-time high.

Thanks to all who weighed in - I do appreciate it - as this is an unusual position for me to be in and I have not enjoyed it. I do hope this will be helpful in terms of setting up some additional best practices:

- seller assumes shipping responsibility once cards and shipping are paid for by buyer
- when shipping issue arise - seller should communicate proactively and clearly
- after 30 days - seller should refund item cost (exceptions maybe in special situations where there is a problematic/scammy history)
- insurance is optional for seller but this decision should not impact any of the above.
- in higher dollar transactions over 1k I actually video myself packing the items up and sealing them


I'm sure there are more but these are the ones that bubbled up as the chain here expanded. I'm hoping this is all resolved by Tuesday of next week

The video will do no good at all in any way.

I agree that 30 days is enough that a refund should be made. You having to wait over 2 months is crazy.

[Jim65]

I'm glad the seller is going to do the right thing but 2 months is just way too long.

[kevinlenane]

Yeah on the video - I've done it opening packages and that made me feel somehow secure so I started doing it as a seller in certain situations. But you're right taking a video of the packing process is barely an illusion of security with no way to prove any kind of chain of custody. Good call....

[bobw]

"-the seller looked up an address of a property I own and has asked multiple times why the cards weren't sent to an address of a house I own that my mother in law lives in
- presumably this address was looked up on White Pages via my name"

I am a bit curious about the answer to this part.....would this have anything to do with why it wasn't delivered?

[BeanTown]

Originally Posted by bobw

"-the seller looked up an address of a property I own and has asked multiple times why the cards weren't sent to an address of a house I own that my mother in law lives in
- presumably this address was looked up on White Pages via my name"

I am a bit curious about the answer to this part.....would this have anything to do with why it wasn't delivered?

Bob, I asked the same question and Who is TYRUSCOBB who has been posting in this thread without a name???????

[Brian Van Horn]

Originally Posted by bobw

"-the seller looked up an address of a property I own and has asked multiple times why the cards weren't sent to an address of a house I own that my mother in law lives in
- presumably this address was looked up on White Pages via my name"

I am a bit curious about the answer to this part.....would this have anything to do with why it wasn't delivered?

Bob,

I will be more than happy to answer that question. I did the online search to see if there was any discrepancy in the address to which I mailed the cards to Kevin. One site, Mylife.com, had Brooklyn listed as a previous residence. Now, being anal retentive, I not only checked the address against a previous transaction I had with Kevin, but also checked online. Thus, I found the claim that his mailing address was a former address. Also, thus the reason I asked the question, not once but twice. I received a response on the first inquiry, but I wanted further clarification when I asked the second time.

[bobw]

Originally Posted by Brian Van Horn

Bob,

I will be more than happy to answer that question. I did the online search to see if there was any discrepancy in the address to which I mailed the cards to Kevin. One site, Mylife.com, had Brooklyn listed as a previous residence. Now, being anal retentive, I not only checked the address against a previous transaction I had with Kevin, but also checked online. Thus, I found the claim that his mailing address was a former address. Also, thus the reason I asked the question, not once but twice. I received a response on the first inquiry, but I wanted further clarification when I asked the second time.

So the search was done AFTER you mailed the item.......Thank you for the response.