Hertiage Auction :(

[Peter_Spaeth]

Originally Posted by bnorth

To me your scenario is completely irrelevant. He has paid for his item(s) and there is absolutely no reason they should be holding them hostage. Who is to say Heritage will send him his items after he returns the package their incompetent employee sent him?

Either way I hope everyone ends up with their correct items. I am just confused by all the attacks on a innocent victim.

Heritage is the largest AH in the world, it's not going to keep the guy's items. It just made a mistake in shipping. It's just like an ebay return, would you expect a seller to refund your money before you send the item back?

[bnorth]

Originally Posted by Peter_Spaeth

Heritage is the largest AH in the world, it's not going to keep the guy's items. It just made a mistake in shipping. It's just like an ebay return, would you expect a seller to refund your money before you send the item back?

Heritage might not keep them but they sure are holding them hostage. It is nothing like a eBay return by any stretch of the imagination.

I know if it happened to me I would expect my paid for items to be shipped out as soon as they discovered they have not been shipped. I would return the wrongly shipped items at my convenience.

I have been that incompetent moron who shipped the wrong item to a seller a few times. I used to sell over 100 different items a week for several years. Every time I screwed up I did one of two things. I either told the seller to hold the wrong item till the correct one shows up and then return the wrong item. I also have told the buyer to just keep the wrong item and the correct one will be on its way ASAP. Both of these also come with an apology for any inconvenience my mistake might have caused them.

[barrysloate]

Originally Posted by Peter_Spaeth

Heritage is the largest AH in the world, it's not going to keep the guy's items. It just made a mistake in shipping. It's just like an ebay return, would you expect a seller to refund your money before you send the item back?

What happened to Christie's and Sotheby's? Heritage is third largest.