Hertiage Auction :(

Mdmtx · #1 07-24-2019, 08:05 AM

Hello all, no dog in this fight, but I have known the OP for 35 years and I believe the only thing he is guilty if, is poor articulation of facts. Here are the facts as I understand them:

1. He has bought a ton from heritage in the past couple years. Likely 6 digits in purchasing.

2. Heritage has shipped to him in the past before he even paid, demonstrating trust.

3. They failed to ship him a small purchase.

4. They shipped him another item with value slightly more than his item 1 to 2k more.

5. He has minimal experience as a shipper, especially with fed ex.

6. Heritage underlings drew a line in the Sand requiring him to ship the item back before sending his. Bullshit move. He has proven track record as a good customer. He paid his bill. Heritage mis performed.

7. Heritage acquiesces to his desire for them to ship his item first.

8. With many of his previous heritage purchases, he has redirected delivery to a fed ex location so he could pickup the items as his schedule allows.

9. This delivery, Heritage shipped in a manner to not allow redirected shipping instructions. This was after he had informed them that has current schedule was quite hectic at work and was to be followed by a vacation. There shipping method left him no way to receive the package.

10. For whatever reason, heritage has decided to invoice him for the lot that was mistakenly delivered to him.

I don't see the reason the pitch fork carrying members of this board are roasting him. He voluntarily admitted possessing the incorrect item and confirmed he would return it. He has no shipping department, limited shipping experience, even more limited schedule and you all condemn him??? With the exhorbitant shipping fees heritage charges, you would think they would have systems and personnel in place to insure this couldn't happen. Then to think that if you had spent 100k with an auction house and they treated you in this manner, you would be ok with that???

Mark Medlin

CuriousGeorge · #2 07-24-2019, 08:21 AM

No one is saying Heritage handled this properly however 15 minutes would resolve the entire issue for him but yet he prefers spending much more time on this thread. People make mistakes, Heritage did the wrong thing, but very quickly this all goes away if he slaps a label on the package and sends it on its way. Inexperience or not this is not difficult. I suspect more likely the other stresses in his life are clouding his ability to act reasonably and responsibly.

jhs5120 · #3 07-24-2019, 08:21 AM

Quote:

Originally Posted by Mdmtx

Hello all, no dog in this fight, but I have known the OP for 35 years and I believe the only thing he is guilty if, is poor articulation of facts. Here are the facts as I understand them:

1. He has bought a ton from heritage in the past couple years. Likely 6 digits in purchasing.

2. Heritage has shipped to him in the past before he even paid, demonstrating trust.

3. They failed to ship him a small purchase.

4. They shipped him another item with value slightly more than his item 1 to 2k more.

5. He has minimal experience as a shipper, especially with fed ex.

6. Heritage underlings drew a line in the Sand requiring him to ship the item back before sending his. Bullshit move. He has proven track record as a good customer. He paid his bill. Heritage mis performed.

7. Heritage acquiesces to his desire for them to ship his item first.

8. With many of his previous heritage purchases, he has redirected delivery to a fed ex location so he could pickup the items as his schedule allows.

9. This delivery, Heritage shipped in a manner to not allow redirected shipping instructions. This was after he had informed them that has current schedule was quite hectic at work and was to be followed by a vacation. There shipping method left him no way to receive the package.

10. For whatever reason, heritage has decided to invoice him for the lot that was mistakenly delivered to him.

I don't see the reason the pitch fork carrying members of this board are roasting him. He voluntarily admitted possessing the incorrect item and confirmed he would return it. He has no shipping department, limited shipping experience, even more limited schedule and you all condemn him??? With the exhorbitant shipping fees heritage charges, you would think they would have systems and personnel in place to insure this couldn't happen. Then to think that if you had spent 100k with an auction house and they treated you in this manner, you would be ok with that???

Mark Medlin

At what step did he retain counsel? This whole situation is bizarre. I�m not criticizing him, but if he is able to pick up packages at a FedEx location on a fairly regular basis, can�t he drop off Heritage�s package? Maybe I�m just being obtuse.

Mdmtx · #4 07-24-2019, 08:30 AM

Yes he does pickup packages. However, his intent was to drop theirs off when he picked his up. Their shipping method made that impossible, even after it was discussed on the phone. Would many have handled this differently? Sure. Did he handle it wrong? Not in my opinion. He was/is doing what he feels best to protect his interests. Apparently he has free reign to keep the item. But that isn't his desire. I believe his intention of seeking counsel is precautionary based upon them sending an invoice. It is likely they have his cc info on file (I don't know this for a fact, only plausible) and since they have inappropriately invoiced him, they may inappropriately charge his account.

Mark Medlin

CuriousGeorge · #5 07-24-2019, 08:34 AM

Yup this is definitely an issue a reasonable person would need to consult an attorney on. I just hope the OP is going somewhere very peaceful and tranquil on his vacation where he can get the rest and relaxation he so desperately needs.

timn1 · #6 07-24-2019, 10:16 AM

The OP does sound in serious need of a vacation.

Quote:

Originally Posted by Mdmtx

Hello all, no dog in this fight, but I have known the OP for 35 years and I believe the only thing he is guilty if, is poor articulation of facts. Here are the facts as I understand them:

1. He has bought a ton from heritage in the past couple years. Likely 6 digits in purchasing.

2. Heritage has shipped to him in the past before he even paid, demonstrating trust.

3. They failed to ship him a small purchase.

4. They shipped him another item with value slightly more than his item 1 to 2k more.

5. He has minimal experience as a shipper, especially with fed ex.

6. Heritage underlings drew a line in the Sand requiring him to ship the item back before sending his. Bullshit move. He has proven track record as a good customer. He paid his bill. Heritage mis performed.

7. Heritage acquiesces to his desire for them to ship his item first.

8. With many of his previous heritage purchases, he has redirected delivery to a fed ex location so he could pickup the items as his schedule allows.

9. This delivery, Heritage shipped in a manner to not allow redirected shipping instructions. This was after he had informed them that has current schedule was quite hectic at work and was to be followed by a vacation. There shipping method left him no way to receive the package.

10. For whatever reason, heritage has decided to invoice him for the lot that was mistakenly delivered to him.

I don't see the reason the pitch fork carrying members of this board are roasting him. He voluntarily admitted possessing the incorrect item and confirmed he would return it. He has no shipping department, limited shipping experience, even more limited schedule and you all condemn him??? With the exhorbitant shipping fees heritage charges, you would think they would have systems and personnel in place to insure this couldn't happen. Then to think that if you had spent 100k with an auction house and they treated you in this manner, you would be ok with that???

Mark Medlin

Santo10Fan · #7 07-24-2019, 04:04 PM

Quote:

Originally Posted by Mdmtx

6. Heritage underlings drew a line in the Sand requiring him to ship the item back before sending his. Bullshit move. He has proven track record as a good customer. He paid his bill. Heritage mis performed.

10. For whatever reason, heritage has decided to invoice him for the lot that was mistakenly delivered to him.

Mark Medlin

Mark,
These two points are more than a bullshit move. They're illegal.

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