Hertiage Auction :(

[bobbyw8469]

Originally Posted by bnorth

Heritage IS holding his PAID for item(s) hostage. They are 100% in the wrong IMHO. Why would the OP have to go out of his way to appease the morons who sent him the wrong package.

Ben....I sadly disagree with you. If they were to immediately send him his package, what makes you think my scenario would not play out EXACTLY as I predicted??

[bnorth]

Originally Posted by bobbyw8469

Ben....I sadly disagree with you. If they were to immediately send him his package, what makes you think my scenario would not play out EXACTLY as I predicted??

To me your scenario is completely irrelevant. He has paid for his item(s) and there is absolutely no reason they should be holding them hostage. Who is to say Heritage will send him his items after he returns the package their incompetent employee sent him?

Either way I hope everyone ends up with their correct items. I am just confused by all the attacks on a innocent victim.

[Peter_Spaeth]

Originally Posted by bnorth

To me your scenario is completely irrelevant. He has paid for his item(s) and there is absolutely no reason they should be holding them hostage. Who is to say Heritage will send him his items after he returns the package their incompetent employee sent him?

Either way I hope everyone ends up with their correct items. I am just confused by all the attacks on a innocent victim.

Heritage is the largest AH in the world, it's not going to keep the guy's items. It just made a mistake in shipping. It's just like an ebay return, would you expect a seller to refund your money before you send the item back?

[bnorth]

Originally Posted by Peter_Spaeth

Heritage is the largest AH in the world, it's not going to keep the guy's items. It just made a mistake in shipping. It's just like an ebay return, would you expect a seller to refund your money before you send the item back?

Heritage might not keep them but they sure are holding them hostage. It is nothing like a eBay return by any stretch of the imagination.

I know if it happened to me I would expect my paid for items to be shipped out as soon as they discovered they have not been shipped. I would return the wrongly shipped items at my convenience.

I have been that incompetent moron who shipped the wrong item to a seller a few times. I used to sell over 100 different items a week for several years. Every time I screwed up I did one of two things. I either told the seller to hold the wrong item till the correct one shows up and then return the wrong item. I also have told the buyer to just keep the wrong item and the correct one will be on its way ASAP. Both of these also come with an apology for any inconvenience my mistake might have caused them.

[barrysloate]

Originally Posted by Peter_Spaeth

Heritage is the largest AH in the world, it's not going to keep the guy's items. It just made a mistake in shipping. It's just like an ebay return, would you expect a seller to refund your money before you send the item back?

What happened to Christie's and Sotheby's? Heritage is third largest.

[CuriousGeorge]

Originally Posted by bnorth

To me your scenario is completely irrelevant. He has paid for his item(s) and there is absolutely no reason they should be holding them hostage. Who is to say Heritage will send him his items after he returns the package their incompetent employee sent him?

Either way I hope everyone ends up with their correct items. I am just confused by all the attacks on a innocent victim.

Ben, no one is saying Heritage isn’t wrong here. However it would take him minutes to resolve this, time which he claims he doesn’t have, yet he has the time to post multiple times on this thread. His item is $200 apparently, theirs is many multiples. I imagine if their conversations with him went anything like the conversation here, they decided they wanted their item back first. After skimming through the thread again I’m not sure I can blame them.

[chalupacollects]

Appears that HA sent him 867 1961 Topps baseball with stars and HOFer's from June 30 auction...lot 45126, post 13 of this thread...kind of a big screwup...

[Mdmtx]

Hello all, no dog in this fight, but I have known the OP for 35 years and I believe the only thing he is guilty if, is poor articulation of facts. Here are the facts as I understand them:

1. He has bought a ton from heritage in the past couple years. Likely 6 digits in purchasing.

2. Heritage has shipped to him in the past before he even paid, demonstrating trust.

3. They failed to ship him a small purchase.

4. They shipped him another item with value slightly more than his item 1 to 2k more.

5. He has minimal experience as a shipper, especially with fed ex.

6. Heritage underlings drew a line in the Sand requiring him to ship the item back before sending his. Bullshit move. He has proven track record as a good customer. He paid his bill. Heritage mis performed.

7. Heritage acquiesces to his desire for them to ship his item first.

8. With many of his previous heritage purchases, he has redirected delivery to a fed ex location so he could pickup the items as his schedule allows.

9. This delivery, Heritage shipped in a manner to not allow redirected shipping instructions. This was after he had informed them that has current schedule was quite hectic at work and was to be followed by a vacation. There shipping method left him no way to receive the package.

10. For whatever reason, heritage has decided to invoice him for the lot that was mistakenly delivered to him.

I don't see the reason the pitch fork carrying members of this board are roasting him. He voluntarily admitted possessing the incorrect item and confirmed he would return it. He has no shipping department, limited shipping experience, even more limited schedule and you all condemn him??? With the exhorbitant shipping fees heritage charges, you would think they would have systems and personnel in place to insure this couldn't happen. Then to think that if you had spent 100k with an auction house and they treated you in this manner, you would be ok with that???

Mark Medlin

[CuriousGeorge]

No one is saying Heritage handled this properly however 15 minutes would resolve the entire issue for him but yet he prefers spending much more time on this thread. People make mistakes, Heritage did the wrong thing, but very quickly this all goes away if he slaps a label on the package and sends it on its way. Inexperience or not this is not difficult. I suspect more likely the other stresses in his life are clouding his ability to act reasonably and responsibly.

[jhs5120]

Originally Posted by Mdmtx

Hello all, no dog in this fight, but I have known the OP for 35 years and I believe the only thing he is guilty if, is poor articulation of facts. Here are the facts as I understand them:

1. He has bought a ton from heritage in the past couple years. Likely 6 digits in purchasing.

2. Heritage has shipped to him in the past before he even paid, demonstrating trust.

3. They failed to ship him a small purchase.

4. They shipped him another item with value slightly more than his item 1 to 2k more.

5. He has minimal experience as a shipper, especially with fed ex.

6. Heritage underlings drew a line in the Sand requiring him to ship the item back before sending his. Bullshit move. He has proven track record as a good customer. He paid his bill. Heritage mis performed.

7. Heritage acquiesces to his desire for them to ship his item first.

8. With many of his previous heritage purchases, he has redirected delivery to a fed ex location so he could pickup the items as his schedule allows.

9. This delivery, Heritage shipped in a manner to not allow redirected shipping instructions. This was after he had informed them that has current schedule was quite hectic at work and was to be followed by a vacation. There shipping method left him no way to receive the package.

10. For whatever reason, heritage has decided to invoice him for the lot that was mistakenly delivered to him.

I don't see the reason the pitch fork carrying members of this board are roasting him. He voluntarily admitted possessing the incorrect item and confirmed he would return it. He has no shipping department, limited shipping experience, even more limited schedule and you all condemn him??? With the exhorbitant shipping fees heritage charges, you would think they would have systems and personnel in place to insure this couldn't happen. Then to think that if you had spent 100k with an auction house and they treated you in this manner, you would be ok with that???

Mark Medlin

At what step did he retain counsel? This whole situation is bizarre. I’m not criticizing him, but if he is able to pick up packages at a FedEx location on a fairly regular basis, can’t he drop off Heritage’s package? Maybe I’m just being obtuse.

[Mdmtx]

Yes he does pickup packages. However, his intent was to drop theirs off when he picked his up. Their shipping method made that impossible, even after it was discussed on the phone. Would many have handled this differently? Sure. Did he handle it wrong? Not in my opinion. He was/is doing what he feels best to protect his interests. Apparently he has free reign to keep the item. But that isn't his desire. I believe his intention of seeking counsel is precautionary based upon them sending an invoice. It is likely they have his cc info on file (I don't know this for a fact, only plausible) and since they have inappropriately invoiced him, they may inappropriately charge his account.


Mark Medlin

[timn1]

The OP does sound in serious need of a vacation.

Originally Posted by Mdmtx

Hello all, no dog in this fight, but I have known the OP for 35 years and I believe the only thing he is guilty if, is poor articulation of facts. Here are the facts as I understand them:

1. He has bought a ton from heritage in the past couple years. Likely 6 digits in purchasing.

2. Heritage has shipped to him in the past before he even paid, demonstrating trust.

3. They failed to ship him a small purchase.

4. They shipped him another item with value slightly more than his item 1 to 2k more.

5. He has minimal experience as a shipper, especially with fed ex.

6. Heritage underlings drew a line in the Sand requiring him to ship the item back before sending his. Bullshit move. He has proven track record as a good customer. He paid his bill. Heritage mis performed.

7. Heritage acquiesces to his desire for them to ship his item first.

8. With many of his previous heritage purchases, he has redirected delivery to a fed ex location so he could pickup the items as his schedule allows.

9. This delivery, Heritage shipped in a manner to not allow redirected shipping instructions. This was after he had informed them that has current schedule was quite hectic at work and was to be followed by a vacation. There shipping method left him no way to receive the package.

10. For whatever reason, heritage has decided to invoice him for the lot that was mistakenly delivered to him.

I don't see the reason the pitch fork carrying members of this board are roasting him. He voluntarily admitted possessing the incorrect item and confirmed he would return it. He has no shipping department, limited shipping experience, even more limited schedule and you all condemn him??? With the exhorbitant shipping fees heritage charges, you would think they would have systems and personnel in place to insure this couldn't happen. Then to think that if you had spent 100k with an auction house and they treated you in this manner, you would be ok with that???

Mark Medlin

[Santo10Fan]

Originally Posted by Mdmtx

6. Heritage underlings drew a line in the Sand requiring him to ship the item back before sending his. Bullshit move. He has proven track record as a good customer. He paid his bill. Heritage mis performed.

10. For whatever reason, heritage has decided to invoice him for the lot that was mistakenly delivered to him.

Mark Medlin

Mark,
These two points are more than a bullshit move. They're illegal.