More of the same from PWCC's customer service

JustinD · #1 09-10-2016, 02:41 PM

Quote:

Originally Posted by Peter_Spaeth

Not to detract from PWCC, but there are plenty of guys on ebay who ship priority on the day following an auction. In my experience it's the norm, really. Hardly "unreal" IMO.

In my experience I rarely find that the norm from individual sellers. I often get a tracking number, then several days of nothing until it shows dropped at the post office several days later.

It seems like eBay can be tricked by adding a tracking number within 24 hours and then taking your sweet time taking it to a post office.

Not arguing, but I can see Steve's point.

I think price point affects this depending on your usual purchase. If I buy an item over 100, the sellers tend to speed it up. Sub 100..my experience is a week and a half at least on average, sub 20...add another week and a PWE.

Snapolit1 · #2 09-10-2016, 05:44 PM

1. I think its amazing a sport card selling outfit can move 10,000 or more pieces out the door the next day, less than 12 hours sometimes, after an auction ends. I realize LL Bean and countless others do this everyday. As does Amazon. But I have had such crappy customer service from some mail order type outfits it's amazing. Postcards about delays, lousy packaging, phones that are never answered, etc. I'm guessing (could be way off) they have probably have 23-30 employees max. Must be some operation.

2. I am waiting on a few higher end auction house pieces -- good auctions houses I like a lot -- for like 17 or 19 or 23 or whatever days it is to get my items from them. Supernaturally slow in my mind. Maybe they should follow PWCC's lead and get some of the lead out if it's so simple.

3. You might be right that it's the norm on ebay. I'd say probably isn't the case, but close enough not to argue over.

Beastmode · #3 09-10-2016, 09:29 PM

Quote:

Originally Posted by Snapolit1

1. I think its amazing a sport card selling outfit can move 10,000 or more pieces out the door the next day, less than 12 hours sometimes, after an auction ends. I realize LL Bean and countless others do this everyday. As does Amazon. But I have had such crappy customer service from some mail order type outfits it's amazing. Postcards about delays, lousy packaging, phones that are never answered, etc. I'm guessing (could be way off) they have probably have 23-30 employees max. Must be some operation.

2. I am waiting on a few higher end auction house pieces -- good auctions houses I like a lot -- for like 17 or 19 or 23 or whatever days it is to get my items from them. Supernaturally slow in my mind. Maybe they should follow PWCC's lead and get some of the lead out if it's so simple.

3. You might be right that it's the norm on ebay. I'd say probably isn't the case, but close enough not to argue over.

+1 I agree. deserving of a post. My non-PWCC buying, which I'll admit is on the smaller side, has not been near par with PWCC.

Some of the comments in this thread stating it's pretty normal getting cards in 24 hours after payment are funny.

Peter_Spaeth · #4 09-10-2016, 09:35 PM

Who talked about getting cards within 24 hours? I stand by my statement that I have received many cards in the same time frame as from PWCC, from many different ebay sellers. Paid night 1, card shipped day 2, card received day 4. It's the norm for me.

Greg mentioned SHIPPING within 24 hours. I don't see how that is funny, it's entirely accurate.

botn · #5 09-10-2016, 10:43 PM

Quote:

Originally Posted by Beastmode

+1 I agree. deserving of a post. My non-PWCC buying, which I'll admit is on the smaller side, has not been near par with PWCC.

Some of the comments in this thread stating it's pretty normal getting cards in 24 hours after payment are funny.

Not nearly as funny as misreading what I wrote...several times.

bobbyw8469 · #6 09-11-2016, 04:55 AM

Quote:

Originally Posted by JustinD

In my experience I rarely find that the norm from individual sellers. I often get a tracking number, then several days of nothing until it shows dropped at the post office several days later.

It seems like eBay can be tricked by adding a tracking number within 24 hours and then taking your sweet time taking it to a post office.

Not arguing, but I can see Steve's point.

I think price point affects this depending on your usual purchase. If I buy an item over 100, the sellers tend to speed it up. Sub 100..my experience is a week and a half at least on average, sub 20...add another week and a PWE.

Then you are buying from the wrong people then. I ship FIRST CLASS the very next day during my lunch hour, and buyers are amazed at my shipping speed as well. It really isn't hard to do at all. We aren't talking about packing up a 12 string guitar. We are talking about a graded baseball card. Literally, it takes two minutes out of my life. It takes longer to go thru Ebay to print the label out than it does to pack the card.

JustinD · #7 09-11-2016, 08:20 AM

Quote:

Originally Posted by bobbyw8469

Then you are buying from the wrong people then. I ship FIRST CLASS the very next day during my lunch hour, and buyers are amazed at my shipping speed as well. It really isn't hard to do at all. We aren't talking about packing up a 12 string guitar. We are talking about a graded baseball card. Literally, it takes two minutes out of my life. It takes longer to go thru Ebay to print the label out than it does to pack the card.

Well I have bought from you Robert.

...really I just buy a lot as my feedback is just about to flip 3400 received and 4500 left. I buy a lot and from a variety of sellers, so I think it's a cross-section. I admit, eBay has changed for the better on shipping speed over the past few years. In the early years, shipping speed was measured in weeks.

I love that the bigger power sellers are faster, as are those that do the right thing. I just feel it is not the majority yet. I do shop the spectrum on the 'bay also, as I buy everything from cards to toys and clothing (and actually the occasional guitar.

) so my opinion is based on that too. The card sellers are the fastest bunch IMO.

Leon · #8 09-14-2016, 11:36 AM

I also like the fact the larger card resellers on ebay have gotten very efficient at shipping..

Quote:

Originally Posted by JustinD

Well I have bought from you Robert.

...really I just buy a lot as my feedback is just about to flip 3400 received and 4500 left. I buy a lot and from a variety of sellers, so I think it's a cross-section. I admit, eBay has changed for the better on shipping speed over the past few years. In the early years, shipping speed was measured in weeks.

I love that the bigger power sellers are faster, as are those that do the right thing. I just feel it is not the majority yet. I do shop the spectrum on the 'bay also, as I buy everything from cards to toys and clothing (and actually the occasional guitar.

) so my opinion is based on that too. The card sellers are the fastest bunch IMO.

jmb · #9 09-15-2016, 05:53 PM

Seller Not PWCC. Purchased this card YESTERDAY. Received this afternoon.

http://www.ebay.com/itm/272354047886...%3AMEBIDX%3AIT

bobbyw8469 · #10 09-15-2016, 05:55 PM

Quote:

Originally Posted by jmb

Purchased this card YESTERDAY. Received this afternoon.

http://www.ebay.com/itm/272354047886...%3AMEBIDX%3AIT

I received a card before I purchased it! Beat that!

bnorth · #11 09-15-2016, 05:56 PM

Quote:

Originally Posted by jmb

Purchased this card YESTERDAY. Received this afternoon.

http://www.ebay.com/itm/272354047886...%3AMEBIDX%3AIT

Now that is actually worth posting about.

greenmonster66 · #12 09-15-2016, 06:08 PM

Not very happy about what their shipping fees. Paid $8 for first class on 1 card under $50.

irv · #13 09-15-2016, 07:53 PM

Quote:

Originally Posted by greenmonster66

Not very happy about what their shipping fees. Paid $8 for first class on 1 card under $50.

There double that to ship up here, but at least they combine shipping on multiple lots.

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