PWCC Again - Net54baseball.com Forums

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#32

09-03-2023, 02:24 PM

Peter_Spaeth Peter_Spaeth is offline

Peter Spaeth

Member

Join Date: Apr 2009

Posts: 33,730

Quote:

Originally Posted by Bobbycee

"This generation" does not include everyone, and leaves out many older collectors. Good Customer Service includes everyone. Having some lame chatbox, where you have to wait, is not customer friendly and screams: who cares about your wants/needs.

I used to hate chat but I actually prefer it to waiting indefinitely on hold to talk to someone at Verizon, or my bank, or other businesses that nominally have phone reps but you often have to navigate through endless menu trees and then wait forever and most don't even estimate the hold time.

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