PWCC Again

[Peter_Spaeth]

Originally Posted by Bobbycee

Because when you want to discuss something, or need resolution, the phone is THE best way to get answers quickly. Waiting for some staffer to give you an answer, at their pace, sucks. Plus, you can't have a fast, back and forth dialogue when you are waiting for answers. The phone allows for this.

For this generation, chat is just as good. And they do have chat.

[Bobbycee]

Originally Posted by Peter_Spaeth

For this generation, chat is just as good. And they do have chat.

"This generation" does not include everyone, and leaves out many older collectors. Good Customer Service includes everyone. Having some lame chatbox, where you have to wait, is not customer friendly and screams: who cares about your wants/needs.

[Peter_Spaeth]

Originally Posted by Bobbycee

"This generation" does not include everyone, and leaves out many older collectors. Good Customer Service includes everyone. Having some lame chatbox, where you have to wait, is not customer friendly and screams: who cares about your wants/needs.

I used to hate chat but I actually prefer it to waiting indefinitely on hold to talk to someone at Verizon, or my bank, or other businesses that nominally have phone reps but you often have to navigate through endless menu trees and then wait forever and most don't even estimate the hold time.

[steve B]

Originally Posted by Peter_Spaeth

I used to hate chat but I actually prefer it to waiting indefinitely on hold to talk to someone at Verizon, or my bank, or other businesses that nominally have phone reps but you often have to navigate through endless menu trees and then wait forever and most don't even estimate the hold time.

My wife likes chat, but shes in the computer industry.

I hate chat, mostly because it requires typing and I'm not good at that.

Not sure about the kids, but my youngest according to school types 70wpm at 100% accuracy. (and that at 11)


To me, if a company has no phone you can call, they're not really legit. It's the hallmark of scammers.

[Peter_Spaeth]

It's becoming a chat and text and email world. We can either bemoan it or adjust, I think.

[raulus]

Originally Posted by Peter_Spaeth

It's becoming a chat and text and email world. We can either bemoan it or adjust, I think.

Sounds like an obvious choice! I’ll take bemoaning for $600, Alex…

[BobbyStrawberry]

Originally Posted by Peter_Spaeth

It's becoming a chat and text and email world. We can either bemoan it or adjust, I think.

Don't forget the rise of the automated phone menus that replace people. I don't think I'll ever adjust to having to shout "TALK TO AN AGENT" multiple times in order to reach a human.

[Peter_Spaeth]

Originally Posted by BobbyStrawberry

Don't forget the rise of the automated phone menus that replace people. I don't think I'll ever adjust to having to shout "TALK TO AN AGENT" multiple times in order to reach a human.

It works just as well if you don't shout.

[raulus]

Originally Posted by BobbyStrawberry

Don't forget the rise of the automated phone menus that replace people. I don't think I'll ever adjust to having to shout "TALK TO AN AGENT" multiple times in order to reach a human.

Reminds me of this episode of Frasier:

https://www.dailymotion.com/video/x8ywse