PWCC Again
 

Like many, I participated in PWCC auctions in the past even though there were growing concerns expressed here and elsewhere about shill bidding and trimmed cards being graded by PSA; however, when the news broke that they had been jettisoned by Ebay, I immediately stopped any activity with them.

When it was announced that Fantastics had bought them, I thought I might give them another chance. The quality of their auctions improved dramatically and I actually won a card I had long coveted, a '15 CJ Eddie Collins. So far so good.
However, even though I had participated in their Premier Auctions in the past, I needed to reapply, which I attempted to do. When I reached the email section, I received a message that this email had already been taken. No wonder, it was mine.

At this point, I received an email from one of their reps, Heather, who said would expedite my application to their, get this, Trust Committee. I responded in the heat of the moment and said something like their "customer service sucked" Harsh perhaps but nothing profane or personally insulting. Almost immediately, I was blocked from their site even though I had 2 bids lodged in their Weekly auction ending tomorrow. I emailed Heather twice more as to why I had somehow become an undesirable but no response.

They still owe my one more winning lot and I want to ensure they haven't frozen that one. Does anyone have a telephone # for them so I can speak to a live person and explain my sad tale?

As Peter Finch said in that long ago movie classic ' Network', "I am mad as hell and am not going to take it anymore". So much for a fresh start with them. Curtains.

Don't mess with Heather, I guess.

Many businesses seem to have eliminated the phone option these days. You may be out of luck there.

I had an issue with them some time back that I recounted on here and ended up having to send a registered letter from a lawyer to get them to respond, so good luck.

Frustrating experience to say the least and good luck on a resolution. The only option we have as buyers is to vote with our wallet. Thankfully, as a pre war collector I find more than enough quality options and seamless customer service from REA, LOTG, Heritage, Sterling, Memory Lane, Mile High, etc. to ever have to deal with PWCC, Goldin, etc.
I'm just a small fish in their big shot world anyway, they don't need my money.

Might try the VP of Customer Service at Fanatics if the position exists...

I've inquired, and no, they don't have phone service for customers. That in itself is one of many reasons never to deal with them.

Is there a worse major AH out there than PWCC? I don't think I've heard a single good thing about them for years now.

What are your criteria?

-Apparent disdain for customers
-Incompetence
-Questionable (to put it charitably) integrity

Mine would be, are they committed to not dealing with known and suspected card doctors. I suspect very few would pass that test.

Which ones do you think would pass it?

I haven't participated in one of their auctions since they were located in San Luis Opisbo, CA. After they re-located to OR., the wheels came off the cart and the whole operation seemed to turn into a shit show. Maybe expansion wasn't their best decision. :(

so it sounds like the "new" PWCC is operating more like comcast or CNA? It's Big business now!

You can't call SGC any more, right? People don't seem to mind that. So what's the big deal?:confused:

PWCC is like the bat-shit-crazy ex-girlfriend of the hobby. Anyone who keeps going back to her at this point deserves all the heartache they get.

Conor, I cannot disagree, but with their backers, thought I would give it a shot. Wish I hadn't.

PWCC after their "kicked off EBay" scandal was awesome for a few auctions. Between the people scared of dealing with them and the moral high ground people that refused to deal with them, their first few months of auctions was like getting into a pre-COVID time machine.

That small window has passed, though.

Since they decided to sell 1000 other things besides cards I don't use the site as much. The search is bloated and constantly churning letter-by-letter rather than waiting for a full search query. It was annoying figuring out how to block all the excess "noise" from the site (such as the real-time bidding popups). I pop in once a week for a few quick key searches and get out as quickly as possible.

Well, I sent an inquiry about the scrapbook/Baseball Sportstamps I recently picked up to SGC and received an informative email response from one of their employees about how best to proceed should I choose at some point to sell. The response included a phone number.

Because when you want to discuss something, or need resolution, the phone is THE best way to get answers quickly. Waiting for some staffer to give you an answer, at their pace, sucks. Plus, you can't have a fast, back and forth dialogue when you are waiting for answers. The phone allows for this.

For this generation, chat is just as good. And they do have chat.

"This generation" does not include everyone, and leaves out many older collectors. Good Customer Service includes everyone. Having some lame chatbox, where you have to wait, is not customer friendly and screams: who cares about your wants/needs.

I used to hate chat but I actually prefer it to waiting indefinitely on hold to talk to someone at Verizon, or my bank, or other businesses that nominally have phone reps but you often have to navigate through endless menu trees and then wait forever and most don't even estimate the hold time.

I can’t believe I’m going to defend the PWCC fraud ring but - don’t most people block folks who send emails telling them they or their organization suck? Isn’t it clear this is why one would be deemed undesirable? If one insults a business to them one should expect they may choose to sever the relationship.

Pwcc 833-333-7922

A small, mom and pop French restaurant might ban a customer for complaining about their service. Olive Garden and Red Lobster would not bar a customer for being frustrated with their experience or incident. They would apologize and give out vouchers and discounts.

I guess their customers are those people with the backpacks.

I used to buy from them on eBay, but I don't understand how their website works. It's too "busy". If they go back on eBay, I would bid again.

I have had good consignment experiences with them in the past, so in late December, I thought I would check out what they had available for purchasing. I picked up a 1950 Bowman Jackie Robinson card that looked good on their site, but had issues that didn't show up on their ultra-bright scans. When I did my own scan and corresponded with Heather about getting approval for a refund, what should have been an open-and-shut case took until February for the approval! By then I had filed a dispute with my credit card company anyway, and because of the dispute, PWCC banned me from bidding. So needless to say, that was the last of my dealings with them.

I am at the point i just laugh when I see PWWC threads. Seriously how many times do you and/or people you know need to be hit in the thumb with a hammer before you figure out it hurts.:D:D:D

It is truly laughable. What do they say the definition of insanity is? To do the same thing and expect a different result. At the very least it shows how people really do not want to take responsibility to look out for themselves. Top of the food chain honors to Man.

Apparently you don't mess w/ Heather :eek:

totally! it's like..."thank you sir, can I have another!"

Hey I already said that lol.

No soup for you!!

I guess it proves vintage is strong when a shit show like this can continue to thrive

Nope. Proves that humans chronically make very bad choices.

Kinda disappointed in this group. Took over 24 hours for someone to bring this up. I had the over/under at 4 hours. Maybe we’re just growing soft and slow in our old age.

Not sure if you got this resolved or not. I do have a phone number to a person I deal with directly with in PWCC. Call me 253 223 2069 or email me at AccessTechnologyWashington@Outlook.com. Hope to help if you still need it. Al Yardley

Greg, being the culprit here, I reluctantly have to agree. Nobody likes to be insulted, even a mild rebuke like mine. It was done out a feeling of frustration, morphing to anger to try and get a simple matter resolved.

IDK. I own my own business, and if people kept telling me I sucked while simultaneously continuing to hire me, I’d probably just chalk them up to being idiots and continue to take their money, too.

This x 100. Whenever pwcc is brought up, the hate comes out. Yet they are still in business, and people are still bidding and buying cards, so they must be doing something right.

"You Suck!"

"You're Banned!"

"Just kidding, you DON'T suck"

"Reinstated?"

That's funny. But in all fairness, it's a new company today with new ownership. Time will tell.,...and time will tell when they get rid of their "liability" of their name.
.

My wife likes chat, but shes in the computer industry.

I hate chat, mostly because it requires typing and I'm not good at that.

Not sure about the kids, but my youngest according to school types 70wpm at 100% accuracy. :eek: (and that at 11)


To me, if a company has no phone you can call, they're not really legit. It's the hallmark of scammers.

It's becoming a chat and text and email world. We can either bemoan it or adjust, I think.

Sounds like an obvious choice! I’ll take bemoaning for $600, Alex…

Don't forget the rise of the automated phone menus that replace people. I don't think I'll ever adjust to having to shout "TALK TO AN AGENT" multiple times in order to reach a human.

It works just as well if you don't shout.:D

But that's not nearly as satisfying.

Reminds me of this episode of Frasier:

https://www.dailymotion.com/video/x8ywse