How long currently for PSA to enter order into their system?

[shagrotn77]

Business, like everything else in life, is about setting expectations. And PSA does not do a good job of this. If my business were backlogged because of a major move, I would send out a mass email to my customers alerting them that there will be delays and apologizing for any inconvenience. My goodness, this is Business 101. Instead, they act it's business as usual and make you wait 45 minutes if you want to speak to someone in customer service. I just don't get it.

[PiratesWS1979]

I recently had a pre-56 CC special and 5-day express shipped together and log the same day, 10 days after arrival. The special popped in only SIX DAYS while the express took TWELVE.

[CrackaJackKid]

A month ago I sent in a pre war card for a Mech error. From the time they received my package at their facility, it took a month and a half to ship back. I guess the sense of urgency isn’t there at all when it’s a freebie.

[ullmandds]

Sounds a little like net neutrality??

[deeg23]

Originally Posted by shagrotn77

Business, like everything else in life, is about setting expectations. And PSA does not do a good job of this. If my business were backlogged because of a major move, I would send out a mass email to my customers alerting them that there will be delays and apologizing for any inconvenience. My goodness, this is Business 101. Instead, they act it's business as usual and make you wait 45 minutes if you want to speak to someone in customer service. I just don't get it.

There is an app called StockX where it is like the stock market, but for shoes. As a seller, you ship the shoes to them to authenticate and then they forward to the end customer. They were pretty backed up over the holidays and it was taking about 2 weeks for people to get their shoes (I think they quote just a few days). I think the CEO sent about 3 mass emails over the span of a month or so apologizing for the delays and that they were working around the clock to get orders shipped. AND THEN on top of that they ended ended up sending me a $20 coupon to use on a future purchase because I ordered a pair of shoes that came late. I didn’t even complain or anything. They just sent it to me. I was thoroughly impressed with their handling of that situation and sounds like PSA should take note!!

[Tennis13]

Originally Posted by deeg23

There is an app called StockX where it is like the stock market, but for shoes. As a seller, you ship the shoes to them to authenticate and then they forward to the end customer. They were pretty backed up over the holidays and it was taking about 2 weeks for people to get their shoes (I think they quote just a few days). I think the CEO sent about 3 mass emails over the span of a month or so apologizing for the delays and that they were working around the clock to get orders shipped. AND THEN on top of that they ended ended up sending me a $20 coupon to use on a future purchase because I ordered a pair of shoes that came late. I didn’t even complain or anything. They just sent it to me. I was thoroughly impressed with their handling of that situation and sounds like PSA should take note!!

Unfortunately, way different market environment than PSA. PSA is a quasi Monopoly -- more of a differentiated oligopoly -- you should set your expectations around Comcast/Gas Company/Airline when thinking about what PSA will do. Unfortunately.

[Jenx34]

Originally Posted by shagrotn77

Business, like everything else in life, is about setting expectations. And PSA does not do a good job of this. If my business were backlogged because of a major move, I would send out a mass email to my customers alerting them that there will be delays and apologizing for any inconvenience. My goodness, this is Business 101. Instead, they act it's business as usual and make you wait 45 minutes if you want to speak to someone in customer service. I just don't get it.

I agree 100%. It wouldn't kill them to offer future vouchers or discounts for those affected beyond a certain point.

They probably understand the flow to the point they aren't having graders sit on their hands or going home early because orders aren't getting entered. And I get that graders can only work so many hours and be able to focus well enough to do the job right. And from the inconsistencies we have all been seeing, maybe they are pushing them beyond an ideal point. Or maybe that job is so freaking boring, graders just get in a daze after an hour or two. I know I have to take breaks when I am going through a stack of cards I am listing on Ebay.

It just sounds as if they need more graders and quality ones. I wish we could tell what steps they have taken. But that would go back to your original thought of communicating with their customers, which isn't happening. The only communication is the notice that they extended the process time for most of their services.

That kind of management doesn't help the confidence of their investors, ergo their stock price either.