Heritage Auction problem

[mcgwirecom]

This is kinda off topic but not really.

I had never bought anything from Heritage before, but I bid on an item in their Sunday auction. This auction was on 5/20. I paid for my item on 5/23 in the a.m. I used a bank transfer because I figured that would get it moving the fastest and that way the auction house doesn't get charged a fee like the credit cards do. I figured thats what they would prefer. So last week I still didn't have the item and I emailed them. They said that I made the payment on 5/23 but it didn't cleaar til 5/30. Even though I made a direct bank transfer it needs to clear? OK maybe I'm confused. So now it should ship out on 5/30 right? I just emailed last night and said I had still not gotten it. I get the email back today that it is still in shipping! Hasn't even left! And this is 21 days after I paid. And 14 if you think my payment needed to clear. So this is my first dealing with them. Doesn't bode well. Maybe I will get my account cancelled now?