PWCC Again

[Yoda]

Like many, I participated in PWCC auctions in the past even though there were growing concerns expressed here and elsewhere about shill bidding and trimmed cards being graded by PSA; however, when the news broke that they had been jettisoned by Ebay, I immediately stopped any activity with them.

When it was announced that Fantastics had bought them, I thought I might give them another chance. The quality of their auctions improved dramatically and I actually won a card I had long coveted, a '15 CJ Eddie Collins. So far so good.
However, even though I had participated in their Premier Auctions in the past, I needed to reapply, which I attempted to do. When I reached the email section, I received a message that this email had already been taken. No wonder, it was mine.

At this point, I received an email from one of their reps, Heather, who said would expedite my application to their, get this, Trust Committee. I responded in the heat of the moment and said something like their "customer service sucked" Harsh perhaps but nothing profane or personally insulting. Almost immediately, I was blocked from their site even though I had 2 bids lodged in their Weekly auction ending tomorrow. I emailed Heather twice more as to why I had somehow become an undesirable but no response.

They still owe my one more winning lot and I want to ensure they haven't frozen that one. Does anyone have a telephone # for them so I can speak to a live person and explain my sad tale?

As Peter Finch said in that long ago movie classic ' Network', "I am mad as hell and am not going to take it anymore". So much for a fresh start with them. Curtains.

[Peter_Spaeth]

Don't mess with Heather, I guess.

Many businesses seem to have eliminated the phone option these days. You may be out of luck there.

[nwfsteve]

I had an issue with them some time back that I recounted on here and ended up having to send a registered letter from a lawyer to get them to respond, so good luck.

[Casey2296]

Frustrating experience to say the least and good luck on a resolution. The only option we have as buyers is to vote with our wallet. Thankfully, as a pre war collector I find more than enough quality options and seamless customer service from REA, LOTG, Heritage, Sterling, Memory Lane, Mile High, etc. to ever have to deal with PWCC, Goldin, etc.
I'm just a small fish in their big shot world anyway, they don't need my money.

[chalupacollects]

Might try the VP of Customer Service at Fanatics if the position exists...

[Bobbycee]

I've inquired, and no, they don't have phone service for customers. That in itself is one of many reasons never to deal with them.

[ajyardley]

Not sure if you got this resolved or not. I do have a phone number to a person I deal with directly with in PWCC. Call me 253 223 2069 or email me at AccessTechnologyWashington@Outlook.com. Hope to help if you still need it. Al Yardley