Heritage Shipping

[calvindog]

It's been 10 days since I paid them by bank wire for my lots (and incurred a $25 bank fee) -- and I still don't have even a tracking number for my package. I emailed them about this and was told they would get back to me in a few days. What was the point of me wiring them money instantly if they ship slower than as if I would have sent them a check via Pony Express? Am I missing something here?

[AMBST95]

I agree completely. Haven't heard anything on my winnings either. Of all of the auction houses I've bid with, they do have the slowest turn around. I don't expect next day service, but they do seem to run the 4 corners once they get their money.

[DJR]

.

[bxb]

Originally Posted by DJR

From my account, ''Important: To expedite shipment (as appreciation of your established loyalty), this invoice will be shipped on Open Account, without waiting to confirm payment. Please allow 7-14 days to receive the items you won. If you have not already paid, please visit MyOrders to help ensure expedited shipping on qualified invoices in the future.''


http://www.ha.com/c/ref/terms-and-co....zx?view=terms

I have this deal too, and received my winnings two days ago.

[bobbyw8469]

lol..I spend ALOT of money with them every year, and even I don't have that kind of deal!! Isn't that what got Mastro in trouble?

[calvindog]

Originally Posted by bobbyw8469

lol..I spend ALOT of money with them every year, and even I don't have that kind of deal!! Isn't that what got Mastro in trouble?

No, stealing from bidders, shill bidding, using fake accounts to bid, etc. caused his problems.

Woops -- and Dougie's problems too. (Hi Doug!)

[RichardSimon]

Originally Posted by DJR

''The Auctioneer, its affiliates, or their employees consign items to be sold in the Auction, and may bid on those lots or any other lots. Auctioneer or affiliates expressly reserve the right to modify any such bids at any time prior to the hammer based upon data made known to the Auctioneer or its affiliates. The Auctioneer may extend advances, guarantees, or loans to certain consignors.''

http://www.ha.com/c/ref/terms-and-co....zx?view=terms

They should call that rule "permission to screw the bidder" but since I am barred from their auctions for being quoted in an internet story, by Pete Nash, that exposed them, I guess I do not have to worry about being screwed.

[E93]

Originally Posted by DJR

I'm pleased with this but not so much with Rule #21!

''The Auctioneer, its affiliates, or their employees consign items to be sold in the Auction, and may bid on those lots or any other lots. Auctioneer or affiliates expressly reserve the right to modify any such bids at any time prior to the hammer based upon data made known to the Auctioneer or its affiliates. The Auctioneer may extend advances, guarantees, or loans to certain consignors.''

http://www.ha.com/c/ref/terms-and-co....zx?view=terms

If Bill Mastro had a rule like this, he might not be headed to jail.
JimB

[calvindog]

Originally Posted by E93

If Bill Mastro had a rule like this, he might not be headed to jail.
JimB

Bill Mastro committed all sorts of fraud beyond anything contained in a rule like this. Luckily Bill has found God and with his trusty priest beside him will hope to avoid prison. Unfortunately for him, a federal judge feels that his crimes do not warrant a maximum 30 month sentence.

Should anyone wish to write victim letters to the judge to be read in conjunction with Mastro's sentencing, please feel free to contact me. I assure you Bill will have a zillion letters attesting to the opposite: that he is generous, charitable, has a calm temperament, saves the whales, washes the feet of lepers, etc. You may want the judge, instead, to learn the truth about what this man is (Doug too, after he is convicted).

[Peter_Spaeth]

Originally Posted by calvindog

Bill Mastro committed all sorts of fraud beyond anything contained in a rule like this. Luckily Bill has found God and with his trusty priest beside him will hope to avoid prison. Unfortunately for him, a federal judge feels that his crimes do not warrant a maximum 30 month sentence.

Should anyone wish to write victim letters to the judge to be read in conjunction with Mastro's sentencing, please feel free to contact me. I assure you Bill will have a zillion letters attesting to the opposite: that he is generous, charitable, has a calm temperament, saves the whales, washes the feet of lepers, etc. You may want the judge, instead, to learn the truth about what this man is (Doug too, after he is convicted).

Woof.

[Exhibitman]

Originally Posted by calvindog

It's been 10 days since I paid them by bank wire for my lots (and incurred a $25 bank fee) -- and I still don't have even a tracking number for my package. I emailed them about this and was told they would get back to me in a few days. What was the point of me wiring them money instantly if they ship slower than as if I would have sent them a check via Pony Express? Am I missing something here?

Yes: a vendor who cares what its customers think. We will accept bad service, poor communications, third-rate accommodations, corruption, incompetence, antisocial behavior, even outright thievery, as long as the cards are there. If Bill Mastro comes out of prison, opens an auction house, and gets good material, bidders will line up. It is a sickness...My name is Adam and I am a card addict.

[calvindog]

At least when Mastro was bidding on his own lots he sent out winnings very quickly with that awesome tape around it. Perhaps Heritage could treat customers the same way: bid on their own lots but at least ship in a manner designed to distract bidders from seeing how badly they are being abused.

[jhs5120]

I have three separate invoices that I paid all within a day of receiving by echeck or cc, yet none have been shipped.

I too have the "we will ship your items before you pay" yada yada..

It's frustrating to give them XX thousands of dollars and wait over a month to receive what you purchase.

Jason

[pawpawdiv9]

Which method did you guys register? Did you use the PayPal log-in method?
I use PayPal.......The few times i had, i received it in a timely matter. I have not bought anything in a month, just a few placed bids...

[Leon]

I picked mine up on Monday. Chris Ivy hand delivered them to my car as we were going to lunch. Service with a smile.

[sb1]

Where do you see when payment was received and when shipped?? None of my past or present invoices under "my heritage" display any of this info, just "paid-thank you"

[Vintageclout]

Originally Posted by calvindog

It's been 10 days since I paid them by bank wire for my lots (and incurred a $25 bank fee) -- and I still don't have even a tracking number for my package. I emailed them about this and was told they would get back to me in a few days. What was the point of me wiring them money instantly if they ship slower than as if I would have sent them a check via Pony Express? Am I missing something here?

Jeff,

FYI, my experience with receiving items from Heritage has always been good if you speak directly with a customer rep. Simply call the 800 number and I am sure they will get your package out asap. Godd luck!

Joe T.