Just a Little Concerned About This.....

[bn2cardz]

Originally Posted by steve B

I have no doubt that Paypal/ebay is clueless and buried under convoluted "rules" they need to give the clueless minimum wage drones they hire some guidance.

Steve B

Just out of respect lets leave the name calling of the employees down. We all have jobs that we have/had that we had to do within the confines of the supervisors even when we disagreed with the decisions handed down to us.

I have a family member who works in the Fraud department at Paypal and has been there for a very long time. I have heard complaints from their side about things within Paypal, but also from customers.

[Clutch-Hitter]

Originally Posted by bn2cardz

Just out of respect lets leave the name calling of the employees down. We all have jobs that we have/had that we had to do within the confines of the supervisors even when we disagreed with the decisions handed down to us.

I have a family member who works in the Fraud department at Paypal and has been there for a very long time. I have heard complaints from their side about things within Paypal, but also from customers.

Hey Andy,

First, make no mistake about it; I'm a drone to Paypal the business and have possibly been referred to with name calling and judgements in private by Paypal individuals. So because "drone" is name calling, is it better, worse, or the same to use that word in private versus public? It's impossible individualize the word because it inherently implies the business is comprised of ...., which would be a viewpoint/observation, with any negative aspect directed toward the business. However, it's much easier to pin point me, tag me with the label. Sorry, one would have to be very, very sensitive to individualize that adjective, however mild it is, to himself or herself in this context. Steve did appear to be correctly criticizing the management anyway.

Although you'd only be accepting my word on this, I spoke to everyone, except one female, with respect and kindness. The one female was rude, and I told her so. The other people I spoke to apparently said whatever it took to get off the phone since there were so many things that turned out to be lies. You don't have to know me personally to realize what happened here, so since we're individualizing Paypal workers now, maybe your family member who works in fraud can explain why the felon still has my money? I'm going to call him felon, because he is, until I have my money back. Or at least some insight...you dropped in to criticize in the form of some sort of duty, confronting the bully sort of speak. He was never here, so feel free to enlighten us on the process by which these fraud investigations unfold. Thanks

The few times I heard my wife speaking to them, I wondered how she was managing to be so nice, so that answers that.

Steve B, thank you again for your help in my dealings with both the felon and Paypal, with the latter promising false hopes of protection while continuing to behave contrary to their marketing scheme.

Respectfully

Thanks everybody for the help. I've learned what the word monopoly means.

[steve B]

Originally Posted by bn2cardz

Just out of respect lets leave the name calling of the employees down. We all have jobs that we have/had that we had to do within the confines of the supervisors even when we disagreed with the decisions handed down to us.

I have a family member who works in the Fraud department at Paypal and has been there for a very long time. I have heard complaints from their side about things within Paypal, but also from customers.

I can see your point, but how then to politely describe the people I've been unfortunate enough to deal with the few times I've needed to call either Ebay or Paypal? I'm sure there's a few intelligent dedicated employees there, but I've never talked to any of them.

I've had the same sort of experience, only with less money involved. Promised a lot, nothing delivered.
Had to explain the problem multiple times to multiple people who seemed incapable of even understanding the problem.
Been promised "a $20 credit for the nuisance of being on the phone for over an hour" twice---Still waiting for that.

it is entirely possible that they're stuck with bad rules by bad management, but the impression is they're merely going through the motions and trying to make quota on the number of calls "handled".


Steve B