Dave & Adam's Card World ...

[JamesGallo]

IMO thats a cop out. The cards were sold before they were sold on ebay and npa589 should get the cards. They have a work force so as soon as something is processed it should be removed from all other places and this wasn't.

You have two options, cancel the whole order and not deal with them, or suck it up take the cards you got and not deal with them.

If your ok with them giving you some discount or what not that is fine too.

The end result either way would be a bad taste in my mouth for a company that I had thought had a good reputation....

James G

[npa589]

Absolutely right James, thanks for your input.

It's definitely frustrating, mostly because it emits that "arrogance stink" similar to that of politicians. It's like "This one thing really won't hurt us, so who cares - let the eBay purchaser have them since we don't want the negative feedback. That negative feedback is more visible to the public."

Like I said though - I'm willing to delete every thing I've said on NET54 if they make the right decision here. I sent a detailed email to their service department 2 hours ago and havent received a response yet.

If they don't make the right decision, or satisfy me with not having the cards when I actually purchased them...then they can count on more "respectful criticism" for a long time to come, in addition to never gaining my business again.

I've boycotted the best Chinese restaurant in town simply because they refused to give me my complimentary broccoli promised in an advertisement. lol.......now that's a funny story.

Like in many situations, true honesty, true professionalism is becoming more and more difficult to come by.

[npa589]

I just sent them another e-mail attaching this thread, not as a threat - but simply showing them that this stuff really shouldn't happen anymore.

It's terrible business.

[bobbyw8469]

All I can say is WOW. I have never had any dealings with them, but this definitely makes me take them with a grain of salt now.....

[chris6net]

I haven,t bought anything from them in a while but now I never will. I am proabably going to drive down to the National if my schedule permits it and I believe they set up there. If they are set up I intend to mention it to them just to see what type of spin they put on it. CN

[M's_Fan]

I sympathize with the card dealer on this one. I'm guessing they would much rather have sold the card to you and avoided paying the seller's fees from the eBay sale, but eBay's policies made it very difficult for them to back out of the eBay sale.

Card dealers are mom and pop shoe-string operations, many of them barely make a profit and its mainly a labor of love for the dealer. I understand their need to dual list their cards on their site and on eBay, and I don't expect them to be lightning fast with pulling a card off the other listing when it sold. What if the dealer was at his kid's baseball game or whatever, two hours isn't much time at all to be away from you computer!

Sure that would be nice if dealers employed someone to always be at a computer to prevent this, or had sophisticated software that would do it automatically, but c'mon, give em' a break, there are already an endangered species...

[npa589]

This is a much more reasonable argument to make. Those are all things I've thought about.

They have 55 people working for this company, and there are people at the computers constantly.

I've spoken with the owner now, and had a good conversation. By tomorrow I'll see if they prove they're one of the best in an endangered business.

Originally Posted by M's_Fan

I sympathize with the card dealer on this one. I'm guessing they would much rather have sold the card to you and avoided paying the seller's fees from the eBay sale, but eBay's policies made it very difficult for them to back out of the eBay sale.

Card dealers are mom and pop shoe-string operations, many of them barely make a profit and its mainly a labor of love for the dealer. I understand their need to dual list their cards on their site and on eBay, and I don't expect them to be lightning fast with pulling a card off the other listing when it sold. What if the dealer was at his kid's baseball game or whatever, two hours isn't much time at all to be away from you computer!

Sure that would be nice if dealers employed someone to always be at a computer to prevent this, or had sophisticated software that would do it automatically, but c'mon, give em' a break, there are already an endangered species...

[LanceRoten]

I've never dealt with Dave and Adams. Few months back while I was still on Ebay I bought a couple of cards from the 4SharpCorners website and noticed on EBAY that the cards I purchased were immediately removed from their Ebay store. I thought that was pretty good business. As for leaving negative feedback if I got a full refund there's no way morally that I could leave negative feedback. Not in my nature, but, everybody's diff...

[alanu]

At a minimum, I think they should state on their website that ebay bids may take priority over website purchases as their items are listed in both places.

If they don't have such a disclaimer, they should honor purchases in the order they are processed and unfortunately, it might result in negative feedback on ebay.

[t206hound]

Shame on them for listing a card at a reasonable BIN price... see what trouble that gets you into

[npa589]

Seriously! Heh heh. I was checking back and forth on eBay to see if they had been removed. I had a feeling it would happen.

Originally Posted by t206hound

Shame on them for listing a card at a reasonable BIN price... see what trouble that gets you into

[D. Bergin]

Originally Posted by npa589

Absolutely right James, thanks for your input.

It's definitely frustrating, mostly because it emits that "arrogance stink" similar to that of politicians. It's like "This one thing really won't hurt us, so who cares - let the eBay purchaser have them since we don't want the negative feedback. That negative feedback is more visible to the public."

Like I said though - I'm willing to delete every thing I've said on NET54 if they make the right decision here. I sent a detailed email to their service department 2 hours ago and havent received a response yet.

If they don't make the right decision, or satisfy me with not having the cards when I actually purchased them...then they can count on more "respectful criticism" for a long time to come, in addition to never gaining my business again.

I've boycotted the best Chinese restaurant in town simply because they refused to give me my complimentary broccoli promised in an advertisement. lol.......now that's a funny story.

Like in many situations, true honesty, true professionalism is becoming more and more difficult to come by.

Curious. What would the right decision be?

It sounds like they gave you a full refund, and quickly.

What else do you want from them?

[Big Ben]

Originally Posted by D. Bergin

Curious. What would the right decision be?

It sounds like they gave you a full refund, and quickly.

What else do you want from them?

+1

Frustrating yes.
Maybe the company should offer you a discount if you
chose to do business with them again. Other than that, if you feel that strongly about the situation, I would move on and if so inclined take business elsewhere.

jmho

[npa589]

I'd like the cards that I purchased from them because I desire the cards I purchased from them? That's why I put the money down and sent it to them, because I actually wanted the cards?

Someone else also wanted 2 of the cards, but made the decision to buy them after I had literally and officially already purchased them.

The right decision would be to take the negative feedback from the buyer on eBay (if they even choose to leave negative feedback) and learn that they shouldn't list them on both sites if they aren't punctual enough to handle it - which in this case, they were not.

By me buying the cards on their site before they were purchased on another site, and then not being able to keep those cards - it's really communicating to present and future buyers that "The cards on this site are "KIND OF" for sale."

I don't think I'm asking too much here.

Originally Posted by D. Bergin

Curious. What would the right decision be?

It sounds like they gave you a full refund, and quickly.

What else do you want from them?

[D. Bergin]

Originally Posted by npa589

I'd like the cards that I purchased from them because I desire the cards I purchased from them? That's why I put the money down and sent it to them, because I actually wanted the cards?

Someone else also wanted 2 of the cards, but made the decision to buy them after I had literally and officially already purchased them.

The right decision would be to take the negative feedback from the buyer on eBay (if they even choose to leave negative feedback) and learn that they shouldn't list them on both sites if they aren't punctual enough to handle it - which in this case, they were not.

By me buying the cards on their site before they were purchased on another site, and then not being able to keep those cards - it's really communicating to present and future buyers that "The cards on this site are "KIND OF" for sale."

I don't think I'm asking too much here.

They should "take" the negative, because they don't make updates to their on-line store, on a minute by minute basis?

Do you know the repercussions of negatives and trashed DSR scores on Ebay from a single buyer can potentially cost a seller hundreds, if not thousands of $'s in extra fees?

I could see if this was an auction, it wasn't. IMO they have a right to sell to whomever they want in a retail setting.

Why didn't you buy on Ebay to begin with if you had the chance?

You already said you turned down a counter offer they made to you on Ebay.

[npa589]

I turned down a counteroffer that was higher than the price on their store. How silly of me, I should have paid more for the same card.

Do you know the repercussions of beginning to build a bad reputation with many of the buyers who are making the quick purchases of these cards, e.g. users on NET54?

They do have the right to sell to whomever, but not whenever. Is a card yours once you purchase it, or when you receive it? If it's the latter, then why would anyone ever have to send someone a card that they purchased?

[D. Bergin]

Originally Posted by npa589

I turned down a counteroffer that was higher than the price on their store. How silly of me, I should have paid more for the same card.

Do you know the repercussions of beginning to build a bad reputation with many of the buyers who are making the quick purchases of these cards, e.g. users on NET54?

They do have the right to sell to whomever, but not whenever. Is a card yours once you purchase it, or when you receive it? If it's the latter, then why would anyone ever have to send someone a card that they purchased?

So the game becomes "sell me the card or I'll trash your name on NET 54"?




What if one of the Ebay buyers is also a NET 54 member?

For not taking it off Ebay quick enough and selling to you instead, they now get a NET54 thread in their honor, negatives, trashed DSR scores..........and the same headaches.


For the record I don't have anything to do with Dave & Adams Card World and have never bought from them as far as I can remember.

I just find this whole thing heavy-handed and kind of odd.

It seems their only crime here is having a card that two people wanted at approximately the same time, and having to make a decision which purchase to follow through on that would hurt their business the least.

I remember the good old days when you could just say "Oh, I'm sorry, it's sold", and people would go on with their lives.

[egbeachley]

Originally Posted by npa589

I'd like the cards that I purchased from them because I desire the cards I purchased from them? That's why I put the money down and sent it to them, because I actually wanted the cards?

Someone else also wanted 2 of the cards, but made the decision to buy them after I had literally and officially already purchased them.

The right decision would be to take the negative feedback from the buyer on eBay (if they even choose to leave negative feedback) and learn that they shouldn't list them on both sites if they aren't punctual enough to handle it - which in this case, they were not.

By me buying the cards on their site before they were purchased on another site, and then not being able to keep those cards - it's really communicating to present and future buyers that "The cards on this site are "KIND OF" for sale."

I don't think I'm asking too much here.

I think the only way to logistically handle this would be to accept your non-Ebay offer, contingent upon their removal of the cards from Ebay. Then remove them from Ebay. then complete the transaction. It seems that if it was handled that way the cards would have been purchased on Ebay before they could remove it and you would be in the same situation.

Tough being a seller doing the right thing.

[chaddurbin]

umm such a big deal for 2 $50 cards...you're basically holding them hostage until they "do the right thing"...whatever that is in your eyes. then you're gonna do a complete 180 and advocate their sterling and pristine customer service. what a joke!

wait until i can find a board to oust the shitheads at amazon and assholes at dell who hold my cc orders for weeks then cancel them...they'll be sorry then.

[steve B]

Dealers have to realize that selling individual items on two venues that don't have a shared databse for inventory is bad practice. Especially if one venue enforces the sale/auction as a binding contract as Ebay does. The only eventual outcome is situations like this. If you're selling something easily replaceable like dvds or anything still in production it's fine but for collectibles it's not.

I had a similar situation in reverse with Historicauctions. Won an Ebay item for a very low bid on a Sunday night. Then they reneged saying they had sold the item friday and hadn't had a chance to remove the auction.
A maybe 5 minute process and they couldn't get to it for 3 days? That's either BS or very poor organization. And all they offered was free shipping on some overpriced autographs with no certs which I didn't have any interest in anyway. First negative I've left in a decade on Ebay, and the nonperforming seller complaint got them suspended or banned altogether.

Unless I could automate the retraction of the auction or make a sale pending the retraction I would never offer something both on Ebay and somewhere else. (People ending auctions early bugs me too, but that's more of a gray area.)

Steve B

[npa589]

Really? Is customer service put in play before or after a mistake has been made?

Do you go to customer service in preparation for cards you are about to buy?

"Boy, their customer service was incredible. I tested them to see how they'd solve a non-existent problem, then I bought some cards."

Originally Posted by chaddurbin

umm such a big deal for 2 $50 cards...you're basically holding them hostage until they "do the right thing"...whatever that is in your eyes. then you're gonna do a complete 180 and advocate their sterling and pristine customer service. what a joke!

wait until i can find a board to oust the shitheads at amazon and assholes at dell who hold my cc orders for weeks then cancel them...they'll be sorry then.