Beware Carterscards2006

[Carterscards2006]

This is our first and last post on this site. We are not going to get ourselves involved in this circus that this thread has apparently become. The only reason we are even posting is to make everyone aware of what actually is going on here. For those customers of ours that have had nothing but positive experiences with us, thank you for your continued business and support.

In terms of the original post here from Todd, this is our position. We have been on ebay for over 10 years and have successfully completed 4,200+ transactions without a single incident. Each and every time we have an unsatisfied customer, we make it right immediately (as can clearly be seen in our feedback and our 5.0 star communication). For those that question our communication and customer service, our 5.0 perfect star rating should quickly end that discussion. Having said that, there is a point where an honest, customer service based business can get taken advantage of, and this is one of those instances. So ... here is the situation in a nutshell.

Within 2 days after Todd won this card, we were contacted by 2 other very reputable sellers (who WILL remain anonymous) and warned us that Todd may want to return the card down the road if things "don't work out" with either SGC or PSA. To make this more clear, Todd purchases GAI graded cards for 20% of their value (since we ALL know the risks associated with GAI) and if the cards cross to SGC or PSA he 5X his money. If they do not, he asks for a refund. In other words in this transaction, Todd either turns his $1,000 into $5,000 or gets his original investment back. Call us crazy, but this is clearly a scam. Because Todd pulls this act with ONLY very reputable sellers, he figures they will not want the hassle he may create (as he did here) and therefore they will return the money and he can't lose.

Well, we have decided to be the ones to stand up for the sellers out there and make a statement. See, we delivered the EXACT CARD that was described in the auction to Todd. He knew EXACTLY what he would be receiving and he knew EXACTLY what the risks were of purchasing a GAI graded card. Todd is a very smart person and has been a collector for a long time. He knows this exact same card in an SGC or PSA holder is worth many times what he paid. He also knows that he got this card at a huge discount because it was in a GAI holder and that there are implied risks of purchasing GAI graded cards. However, as he has done in the past, he figured if he sent the card off to SGC or PSA and they concluded there may be an issue, we would quickly refund his money. This time, Todd, you got caught with your hand in the cookie jar.

We want to point that many times buyers are unhappy for a myriad of reasons. In fact, 3 weeks ago a gentleman purchased $4,000+ worth of cards from us and emailed us 1 week later stating that his wife became ill and he really needed his money back for the cards to help with the doctor bills that were coming. He overnighted the cards back and we paypalled him his money back within 5 minutes of the receipt of the cards. If customers are honest and straight forward with us, we will always be with them. However, if customers are looking to "take advantage of us because we are honest sellers" we will not stand for this. As many of you have pointed out, we could have clearly refunded Todd his money and relisted the card. However, in doing so, we would be enabling Todd to take advantage of other sellers in the future and ultimately this behavior affects everyone in the hobby as prices have to be raised and sellers become less willing to work with their buyers.

To wrap things up, we just want to address the communication thing. When buyers out there are in the business of taking advantage of good sellers (like us), they DO NOT deserve the courtesy of our time to communicate back with them. As we have pointed out and another poster has pointed out, Todd knew exactly what he was doing here and clearly did not deserve any return communication from us. We quickly sent the claim to ebay and will let them deal with this. We just hope that this whole circus comes to an end and other buyers out there stay honest with us good sellers and we promise to return the favor.

Carterscards2006 will continue to ALWAYS provide each and every customer with top notch customer service and we will ALWAYS put the customer first as long as they do not try to deceive us. Our feedback proves that we have never had a dissatisfied customer in 10 years and 4,200+ transactions and you have our word we will continue to do provide the same first class service in the future.

Thank you, once again, to all of our great customers out there and we look forward to dealing with all of you for many years to come!!!

[ChiefBenderForever]

So there is a network of sellers who are tracking each and every move Todd makes and then warn other sellers he might back out, not one but two sellers ? So if GAI only sell for 20% of PSA or SGC, why wouldn't the seller cross them and get 80% more?

[CMIZ5290]

Come on johnny, can't this damn thing just die????

[Rob D.]

Originally Posted by CMIZ5290

Come on johnny, can't this damn thing just die????

It will die when there's no more interest. You expect there to be no comments after this afternoon's lengthy post? Really?

[chaddurbin]

are "highly reputable sellers" able to see the high bids of each auction? must be a new ebay feature i'm not aware of.

from corresponding with todd the past 7-8 years this type of action would be the opposite of something i'd imagine him doing. he hardly ever sell anything and i'm not sure with his job he'd have time to scheme or if it's even worth his time.

re:gai's stigma...yea makes sense to leave it in the holder selling for 20% and giving bidders free shots

[Anthony S.]

I'm going to need way more popcorn.

[ullmandds]

possible shill bidding wasn't addressed by carter. i initially sided with seller...but not anymore...should be an open and shut case for Todd.

[CMIZ5290]

Once again, why did todd send it to sgc in the first place? He never mentioned suspecting it of being trimmed and then sending it off to get a second opinion. He said that he submitted it and that's what sgc said. If it had come back an sgc 88, what would todd have done? A bonus to carter's favorite charity? Come on!

[vintagetoppsguy]

Originally Posted by chaddurbin

are "highly reputable sellers" able to see the high bids of each auction? must be a new ebay feature i'm not aware of.

Nope, not new. Always been there. I had a simliar situations where I had a deadbeat bidder on one of my auctions and I followed him around on eBay letting other sellers know that he was a deadbeat bidder bidding on their items.

Pretty simple actually. Just do and advanced search by bidder and it will pull up all the items that they are currently bidding on.

Learn something new every day, huh?

[Peter_Spaeth]

Originally Posted by vintagetoppsguy

Nope, not new. Always been there. I had a simliar situations where I had a deadbeat bidder on one of my auctions and I followed him around on eBay letting other sellers know that he was a deadbeat bidder bidding on their items.

Pretty simple actually. Just do and advanced search by bidder and it will pull up all the items that they are currently bidding on.

Learn something new every day, huh?

Gee Todd you musta really pissed two people off who care enough about you to be tracking you and then warning sellers when you win cards.

[Rob D.]

Originally Posted by vintagetoppsguy

Learn something new every day, huh?

You betcha. Lots to be learned in this thread.

[Robextend]

Originally Posted by Carterscards2006

To wrap things up, we just want to address the communication thing. When buyers out there are in the business of taking advantage of good sellers (like us), they DO NOT deserve the courtesy of our time to communicate back with them. As we have pointed out and another poster has pointed out, Todd knew exactly what he was doing here and clearly did not deserve any return communication from us. We quickly sent the claim to ebay and will let them deal with this. We just hope that this whole circus comes to an end and other buyers out there stay honest with us good sellers and we promise to return the favor.

Let me just say that I have purchased from you before without any issue. I do disagree your theory of communication. I don't understand how not communicating is a good solution for anything. I can't say definitively either way who is right or wrong, I am not sure anyone can, but I don't think it is a good practice to not communicate in certain situations.

[danmckee]

If Todd popped the GAI slab then the seller should not accept a return. Items should be returned as purchased, period. If card is still in the GAI holder and no matter what the auction states "as is" "no returns" and Todd is unhappy, seller should refund fully with shipping both ways. There are no "as is" auctions when buying with paypal.

I just accepted a return on a PSA 9 MINT Dixie Lid that was labeled 1952 but is actually a 1953. The collector, and I say collector cause he didn't care about the # on the flip, wanted the 1953 lid and only looked at the title. This was an easy refund + shipping both ways.

I have known Todd awhile and trust everything he says.

I do not know Carter's Cards but have seen them selling like crazy recently and some real neat stuff.

Dan Mckee

[CMIZ5290]

Rob, totally agree. Lack of communication is definitely not the answer. I own a fairly large company and when there is a problem, the best time to tackle it is immediately. Defuse the problem if you will before the situation festers. I will say for the record that i have never heard anything negative said about todd on this forum, however, i have purchased many high dollar vintage cards from carters without a single issue.

[Jacklitsch]

As far as I'm concerned the Cartercards post is anonymous and as such carries no weight in the discussion.

Now if the poster wants to identify him/herself maybe I'll take a second look.

[Peter_Spaeth]

"Within 2 days after Todd won this card, we were contacted by 2 other very reputable sellers (who WILL remain anonymous) and warned us that Todd may want to return the card down the road if things "don't work out" with either SGC or PSA."

Sure.

[Leon]

Originally Posted by Jacklitsch

As far as I'm concerned the Cartercards post is anonymous and as such carries no weight in the discussion.

Not anymore....

[Carterscards2006]

We post feedback for paying bidders immediately. Once feedback is left, you know who bought what. Use a little common sense guys. This is the last you will here from us. Thank you!!!
Paul

[teetwoohsix]

Originally Posted by Carterscards2006

We post feedback for paying bidders immediately. Once feedback is left, you know who bought what. Use a little common sense guys. This is the last you will here from us. Thank you!!!
Paul

"Within 2 days after Todd won the card, we were contacted by 2 other very reputable sellers (who WILL remain anonymous)........"

Todd: "Seller left positive feedback 4 days after auction ended"



So how did the 2 very reputable sellers know Todd won the card 2 days after he won the card if feedback wasn't left until 4 days after auction ended?

[vintagetoppsguy]

Originally Posted by Robextend

Let me just say that I have purchased from you before without any issue. I do disagree your theory of communication. I don't understand how not communicating is a good solution for anything. I can't say definitively either way who is right or wrong, I am not sure anyone can, but I don't think it is a good practice to not communicate in certain situations.

Rob,

You are exactly right. Although I side with the seller on this issue, he could have at least communicated with the buyer even if he planned on doing nothing to compensate him.

Here's the part I have a problem with though. The only thing the seller is guilty of in this situation is lack of communication. Forget about the shill bidding (didn't happen on this item), forget about the criminal history (irrelevant to the situation) and forget about the other crap that has been mentioned that really doesn't pertain to this situation. The bottom line is that the only thing the seller did was fail to communicate with the buyer. I think we can all agree on that.

That said, do we really need a thread titled "Beware Carterssards2006" to point out the seller's communication skills (or lack of)? Exactly what are we supposed to "beware" of? Are we supposed to beware that Carterscards doesn't communicate? So what? Did we really need a thread for that?

Someone stated that this problem might hurt the seller on future transactions. That’s probably true. But let me also state that it might bite the buyer in the butt too. I have blocked this buyer from ever bidding on my auctions. I know for a fact others have too. I just don’t need these types of headaches where a buyer wants to whine because a card from one TPG wouldn’t cross over to another TPG. That’s what BBLs are for – PIA buyers.

Originally Posted by Carterscards2006

In fact, 3 weeks ago a gentleman purchased $4,000+ worth of cards from us and emailed us 1 week later stating that his wife became ill and he really needed his money back for the cards to help with the doctor bills that were coming. He overnighted the cards back and we paypalled him his money back within 5 minutes of the receipt of the cards. If customers are honest and straight forward with us, we will always be with them. However, if customers are looking to "take advantage of us because we are honest sellers" we will not stand for this. As many of you have pointed out, we could have clearly refunded Todd his money and relisted the card. However, in doing so, we would be enabling Todd to take advantage of other sellers in the future and ultimately this behavior affects everyone in the hobby as prices have to be raised and sellers become less willing to work with their buyers.

I am calling Bull!!! You will do that for one buyer but not another irregardless of reason. I also bet the buyer sold them back at a small loss to ensure you could make a profit. You didn't address the shilling or money fraud either.

I am also on board with peter's comment. Who knew that Todd bought the card?????? Unless you knew already the card was trimmed and sold it anyways, and told someone and they knew Todd and said he might want to return it. That sounds believable.

[Peter_Spaeth]

It's interesting how, in my experience anyway, people who habitually lie tend to do so in the same way.

Originally Posted by Peter_Spaeth

It's interesting how, in my experience anyway, people who habitually lie tend to do so in the same way.

I'm sorry Peter Does it really show that bad

[Cat]

How did other sellers know that Todd bought the card? Just curious.

[Edwolf1963]

Originally Posted by Carterscards2006

This is our first and last post on this site. We are not going to get ourselves involved in this circus that this thread has apparently become.

Seems the "circus" that this thread became can be traced back to the lack of communication w/the buyer in the first place.

Was all this worth it?

[cfc1909]

Originally Posted by Carterscards2006

This is our first and last post on this site. We are not going to get ourselves involved in this circus that this thread has apparently become. The only reason we are even posting is to make everyone aware of what actually is going on here. For those customers of ours that have had nothing but positive experiences with us, thank you for your continued business and support.

In terms of the original post here from Todd, this is our position. We have been on ebay for over 10 years and have successfully completed 4,200+ transactions without a single incident. Each and every time we have an unsatisfied customer, we make it right immediately (as can clearly be seen in our feedback and our 5.0 star communication). For those that question our communication and customer service, our 5.0 perfect star rating should quickly end that discussion. Having said that, there is a point where an honest, customer service based business can get taken advantage of, and this is one of those instances. So ... here is the situation in a nutshell.

Within 2 days after Todd won this card, we were contacted by 2 other very reputable sellers (who WILL remain anonymous) and warned us that Todd may want to return the card down the road if things "don't work out" with either SGC or PSA. To make this more clear, Todd purchases GAI graded cards for 20% of their value (since we ALL know the risks associated with GAI) and if the cards cross to SGC or PSA he 5X his money. If they do not, he asks for a refund. In other words in this transaction, Todd either turns his $1,000 into $5,000 or gets his original investment back. Call us crazy, but this is clearly a scam. Because Todd pulls this act with ONLY very reputable sellers, he figures they will not want the hassle he may create (as he did here) and therefore they will return the money and he can't lose.

Well, we have decided to be the ones to stand up for the sellers out there and make a statement. See, we delivered the EXACT CARD that was described in the auction to Todd. He knew EXACTLY what he would be receiving and he knew EXACTLY what the risks were of purchasing a GAI graded card. Todd is a very smart person and has been a collector for a long time. He knows this exact same card in an SGC or PSA holder is worth many times what he paid. He also knows that he got this card at a huge discount because it was in a GAI holder and that there are implied risks of purchasing GAI graded cards. However, as he has done in the past, he figured if he sent the card off to SGC or PSA and they concluded there may be an issue, we would quickly refund his money. This time, Todd, you got caught with your hand in the cookie jar.

We want to point that many times buyers are unhappy for a myriad of reasons. In fact, 3 weeks ago a gentleman purchased $4,000+ worth of cards from us and emailed us 1 week later stating that his wife became ill and he really needed his money back for the cards to help with the doctor bills that were coming. He overnighted the cards back and we paypalled him his money back within 5 minutes of the receipt of the cards. If customers are honest and straight forward with us, we will always be with them. However, if customers are looking to "take advantage of us because we are honest sellers" we will not stand for this. As many of you have pointed out, we could have clearly refunded Todd his money and relisted the card. However, in doing so, we would be enabling Todd to take advantage of other sellers in the future and ultimately this behavior affects everyone in the hobby as prices have to be raised and sellers become less willing to work with their buyers.

To wrap things up, we just want to address the communication thing. When buyers out there are in the business of taking advantage of good sellers (like us), they DO NOT deserve the courtesy of our time to communicate back with them. As we have pointed out and another poster has pointed out, Todd knew exactly what he was doing here and clearly did not deserve any return communication from us. We quickly sent the claim to ebay and will let them deal with this. We just hope that this whole circus comes to an end and other buyers out there stay honest with us good sellers and we promise to return the favor.

Carterscards2006 will continue to ALWAYS provide each and every customer with top notch customer service and we will ALWAYS put the customer first as long as they do not try to deceive us. Our feedback proves that we have never had a dissatisfied customer in 10 years and 4,200+ transactions and you have our word we will continue to do provide the same first class service in the future.

Thank you, once again, to all of our great customers out there and we look forward to dealing with all of you for many years to come!!!

Todd should get his money back no questions asked.


If there was any doubt about Carterscards being no good, Paul Sabatino cleared that up with the above post. I am 100% Carterscards is no good.

The lack of communication made you look bad and once you did communicate it made you look worse.
You insult the intelligence of the board with your grade school level lies.
Please block my id from bidding in your auctions.

Like I said in my first post-this will cost you way more than 1k

Jim Rivera cfc1909

[Cat]

Originally Posted by cfc1909

Todd should get his money back no questions asked.

Thanks Jim! Finally, somebody got straight to the point.