What would you do in this instance please

[slantycouch]

The 3 claims were not baseball card related but limited edition art prints shipped in tubes. Each claim was in the $200-300 range, and was paid within a week by the USPS.

I ship probably 100-150 such items each year, and of the 3 claims I filed, two were for damage, and one was for a lost package. I shipped them all via PayPal click-n-ship, so the records were already online. Just had to go to the form here: http://www.usps.com/insuranceclaims/domestic.htm and completed the necessary information.

All I had to do was describe what was in the package. For the lost package, no photos were necessary. They never asked for further proof beyond the info I provided. For the two that were damaged, I provided a single photo for each showing the damage.

For value, there's a site a lot like VCP for art. I just pulled the 6-mo average price off that site and used it for replacement value.

[Tsaiko]

Originally Posted by slantycouch

The 3 claims were not baseball card related but limited edition art prints shipped in tubes. Each claim was in the $200-300 range, and was paid within a week by the USPS.

I ship probably 100-150 such items each year, and of the 3 claims I filed, two were for damage, and one was for a lost package. I shipped them all via PayPal click-n-ship, so the records were already online. Just had to go to the form here: http://www.usps.com/insuranceclaims/domestic.htm and completed the necessary information.

All I had to do was describe what was in the package. For the lost package, no photos were necessary. They never asked for further proof beyond the info I provided. For the two that were damaged, I provided a single photo for each showing the damage.

For value, there's a site a lot like VCP for art. I just pulled the 6-mo average price off that site and used it for replacement value.

Thanks for providing the details of your claims, I appreciate it. Perhaps I'll be a little less cynical in the future, but these successful claim outcomes are still the minority in my experience. I guess it's a little easier to prove damage than value of loss, but I'm happy to hear that you had your claims settled to your satisfaction.

[barrysloate]

I've made a few claims with the post office over the years and never had a problem. Some were slow, others were resolved more quickly, and once I had my shipping costs reimbursed even though I didn't request it. But they always came through. I would never send anything of value without insurance.

[smtjoy]

I have also had 4 sucessful claims with the USPS over the last 5 years and all were paid to me within 90 days.

[slantycouch]

Originally Posted by barrysloate

I've made a few claims with the post office over the years and never had a problem. Some were slow, others were resolved more quickly, and once I had my shipping costs reimbursed even though I didn't request it. But they always came through. I would never send anything of value without insurance.

Couldn't agree with you more.

[slantycouch]

Originally Posted by Tsaiko

Thanks for providing the details of your claims, I appreciate it. Perhaps I'll be a little less cynical in the future, but these successful claim outcomes are still the minority in my experience. I guess it's a little easier to prove damage than value of loss, but I'm happy to hear that you had your claims settled to your satisfaction.

Sure thing!

Don't get me wrong... I was thoroughly surprised each time when the claims were paid swiftly. But I'm not going to complain!