Ebay - Paypal Seller protection? Really?

bbcemporium · #1 07-01-2009, 09:15 AM

I was told that occasionally the CC company will have the buyer return the item, but it was not a requirement. I was explained that since the claim is filed through the CC company, Paypal (supposedly) will try to dispute the claim, but rarely have any success.

danmckee · #2 07-01-2009, 09:19 AM

I would think the credit card company would demand proof of return before reversing the charges. I think that is standard practice.

What kills me is they force you to accept paypal because they say it is the safest, when in this case, a check or money order would have been much safer for the seller!

bbcemporium · #3 07-01-2009, 09:24 AM

[QUOTE=danmckee;733075]I would think the credit card company would demand proof of return before reversing the charges. I think that is standard practice.

One would think, but from what was described by the OP, this was not the case. I can feel my paranoia starting to set in. Do I sell (give away) my high dollar items through eBay or consign them to an auction house who doesn't pay their consignors? Decisions........

Matt · #4 07-01-2009, 09:31 AM

Quote:

Originally Posted by bbcemporium

I can feel my paranoia starting to set in. Do I sell (give away) my high dollar items through eBay or consign them to an auction house who doesn't pay their consignors? Decisions........

I think it may not be the venue that's the issue but the quality of the seller and buyer - eBay, the BST and even an auction house can all be safe so long as the parties have good reputations.

JamesGallo · #5 07-01-2009, 09:31 AM

As much as this sucks your going to get the BS line that this only happens .1% of th etime blah blah blah, it is a lt different when you are that percent. I have been on ebay 10+ years and in all that time I have gotten scammed out of about 2K, so I feel lucky :-)

As I always say, the seller doesn't have any protection at all and you must accept that risk for the reward of getting more money in a quicker fashion.

James G

HRBAKER · #6 07-01-2009, 09:32 AM

"What kills me is they force you to accept paypal because they say it is the safest, when in this case, a check or money order would have been much safer for the seller!"

Dan, you nail the nail squarely on the head! And we all know why they force you to accept paypal.

danmckee · #7 07-01-2009, 09:37 AM

Yes, they force you to accept paypal strictly so they can make more money on the fees, no question.

and yes, ebay can be safe but this seller has perfect feedback and it was not safe for him. A seller almost has to look at every buyer after the auction and decide whether to send the item or not.

Paypal and ebay are wrong here, and this makes ebay unsafe.

botn · #8 07-01-2009, 10:12 AM

I can understand a claim coming through months after the purchase due to credit card company agreements with their customers but what I don't get is how Paypal is always unsuccessful in challenging a Significantly Not As Described claim when it comes to PSA or SGC graded cards. Both PSA and SGC have written guarantees on their websites. In this example, as long as the seller shipped a T206 Cobb PSA 5 in an non tampered holder, provided a picture of it and was not deceptive in anyway in his listing, how can Paypal not make an argument to force the buyer to deal directly with the grading company? I am not implying that PSA is always right and every card they have graded has been spot on but if there is truly dissatisfaction with a grade take it up with the company who graded it.

Dan here is PSA's written guarantee. Did your friend attempt to provide this guarantee to Paypal for their argument to the buyer's credit card co? http://www.psacard.com/grading/bill.chtml

Also as long as online tracking is associated with shipments it does not matter what is really inside of the package. That is true for sellers and buyers returning a product. This part of Paypal and ebay's policy is mnore about form over substance.

Greg

grandslamcardscria · #9 07-01-2009, 10:20 AM

This has happened to me several times via my website.
What American Express told me years ago was that a buyer has 9 freaking months to dispute a charge and that as a seller I need to be aware of that.
There is no protection for an online seller of goods when someone pays by CC. There are all sorts of consumer protection laws on the books but not one for the seller. American Express suggested that I band together with other merchants to propose some legislation.. Ya, right.....

Ironic how times have changed from buyer beware to seller beware..

Quote:

Originally Posted by danmckee

Yes, they force you to accept paypal strictly so they can make more money on the fees, no question.

and yes, ebay can be safe but this seller has perfect feedback and it was not safe for him. A seller almost has to look at every buyer after the auction and decide whether to send the item or not.

Paypal and ebay are wrong here, and this makes ebay unsafe.

D. Bergin · #10 07-01-2009, 10:39 AM

This thread really depresses me. I don't understand how this type of criminality is not only ignored but almost encouraged by Paypal and the Credit Card companies.