Standard Auction House lost package protocol?

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07-10-2025, 12:57 PM

perezfan

M@RK ST€!NBERG

Member

Join Date: Apr 2009

Posts: 8,222

Quote:

Originally Posted by Aquarian Sports Cards

We pay first. The insurance settlement is our problem not yours.

This is commendable and spot-on. The recipient should not be held hostage during a lengthy review process. The recipient is the only party guaranteed to be free of blame.

The responsibility of a lost/damaged item always lies on either the AH (for poor packaging/protection) or the Shipping service (for losing the parcel and/or their gorilla-like handling of the item).

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