Standard Auction House lost package protocol?
 

Hey all, I was curious as to what you all would view as standard protocol if there is a lost package that has been sent by an AH.

The auction house charged shipping, insurance equal to 2.41% of the overall amount. $2226 total after BP, $53.66 in Shipping/Handling/Insurance.

Package was shipped June 21st through UPS.

I called today and was told they would file a claim, and was informed I would be refunded if they themselves received a claim check following the completion of the investigation by the UPS, in which UPS deems it lost.

I questioned that, but didn't push, as there is still a chance the package is found and delivered...but the idea that they then wait until they are reimbursed seemed ludicrous to me.