Non receipt of eBay item

[CTDean]

I recently had a package that was "out for delivery" but did not show up and was marked delivered later that night. The buyer was covered since it was scanned delivered and it fell on me to figure out what happened.

Check the tracking to see what time it was scanned delivered to see if it falls within your carriers usual delivery time in your area. My package was scanned at 6:30 pm as "delivered to locker" and my carrier (new trainee) was off work by then. A few questions at the post office revealed a route supervisor was checking the computer for packages that were "out for delivery" but not scanned and was marking them as delivered. The postmaster had a heated discussion with the supervisor and promised it wouldn't happen again. It was only a $20 item so I took the hit and passed on a complaint to Postal Inspectors.

[Eric72]

One piece of advice. If you’re calling the Post Office for the ZIP Code where it was delivered, ask for the Postmaster.