Proper action for a stolen package from a Buy/Sell/Trade transaction

[Gorditadogg]

It is the seller's responsibility to deliver the package, it is up to the seller whether to buy insurance.

Sent from my SM-G955U using Tapatalk

[Jim65]

It sounds like you've given the seller ample time to respond to your PMs. If he has been active since you sent the PMs, theres really no excuse for not responding. If it were me, I'd file for PayPal refund. If you paid by Goods and Services, you'll get a refund. If paid by Friends and Family, you are shit out of luck and just learned a valuable lesson.

[Fred]

Jim, most of the people selling on the BST request F/F paypal because there are no fees associated with the transaction. Just curious, what does paypal charge for the sales/service selection? What does it cover? Who pays for the fee associated with sales/service transaction?

[Jim65]

Originally Posted by Fred

Jim, most of the people selling on the BST request F/F paypal because there are no fees associated with the transaction. Just curious, what does paypal charge for the sales/service selection? What does it cover? Who pays for the fee associated with sales/service transaction?

The fees are roughly 3%. I never ever pay by Friends and Family, I always pay the extra fees myself and pay by Goods and Services, no matter who the seller is. Its about protecting yourself. When you pay by Friends and Family, you are giving up any Buyer Protections that PayPal offers.

[bounce]

OP - can you post a picture of what the tracking says?

I've had a couple items go "missing" for about 3 weeks in the past month plus, if you get them to run a "trace" on the package at both your post office and at it's last known scan location, it wouldn't surprise me at all if it all of a sudden shakes loose in the system and turns up.

[LincolnVT]

Two words...registered / insured.

Originally Posted by LincolnVT

Two words...registered / insured.

Agreed. I never ship packages without insurance especially now with service being so inconsistent. Someone was correct above in that only priority mail comes with 50.00 insurance included. Anything else is on the seller and buyer to figure out. IMO if the seller offered insurance and it is refused then it's not on the seller. Doesn't sound like the case here though.

[Tyruscobb]

This board’s proper etiquette is to refund the buyer. However, proper etiquette and whether the seller must legally refund the buyer are potentially two different things. Although people often forget, they are entering into binding and enforceable contracts when they b/s/t. Words and phrases have meaning and legal significance. Did the contract’s terms state shipped or delivered?

In some states, if the contract just indicates shipped, the risk transfers from the seller to the buyer as soon as the third-party carrier takes possession. Thus, the buyer bears the loss if the third-party carrier losses/damages the item during shipping.

This is why it’s always good practice to specify “delivered.” This denotes that the seller bears the risk until the item is delivered to the buyer. Thus, the seller is responsible for a lost/damaged item.

So, this issue is not legally cut and dry. We need more information, such as the actual contract’s language, the terms and conditions, the parties’ jurisdiction(s), etc. However, the etiquette is cut and dry.

[Directly]

FYI--Good luck on filing a USPS insurance claim. I filed a claim for $650.00 10/26/20 for a lost card, denied, Filed first appeal, under review--sadly a suggestion to send overnight or registered mail is good advise right now.

[Eric72]

As a seller, I've found it helpful to use the USPS website when packages go missing. Speaking with a postal employee is good. If you've developed a rapport with the Postmaster, that's a great person to ask for help. However, also consider this site:

https://www.usps.com/help/missing-mail.htm

A couple items I've mailed this year got "stuck" at a USPS facility for more than a week. When I used the website, the package got "knocked loose" within a day or two and arrived safely at its destination shortly thereafter.

Something to keep in mind - in my case, it's possible that having a USPS account online helped.

Posting this as a "general help" topic for sellers here. With regard to the OP, the missing satchel makes this case more complex than what I've dealt with.

[Usc1]

Originally Posted by Jim65

It sounds like you've given the seller ample time to respond to your PMs. If he has been active since you sent the PMs, theres really no excuse for not responding. If it were me, I'd file for PayPal refund. If you paid by Goods and Services, you'll get a refund. If paid by Friends and Family, you are shit out of luck and just learned a valuable lesson.

Actually not completely true. I think numerous sellers think that F&f protect them. It may from paypal, but if the buyer pays via a credit card it could be charged back. It has happened to me when I sold an item on a different forum. The guy was a scammer.

[birdman42]

I came across this today. I used to live in Laurel, and am very familiar with this business.

https://www.washingtonpost.com/lifes...aurel-leather/

Bill

[Eric72]

Serious question:

If I sell a card here on Net54, and USPS tracking shows it as being delivered, have I satisfied my obligations as a seller on this board?

For the sake of keeping it simple, let's assume a PayPal Goods & Services payment. The buyer enters their own shipping address for those transactions.

[Seven]

Originally Posted by Eric72

Serious question:

If I sell a card here on Net54, and USPS tracking shows it as being delivered, have I satisfied my obligations as a seller on this board?

For the sake of keeping it simple, let's assume a PayPal Goods & Services payment. The buyer enters their own shipping address for those transactions.

I think it's a gray area. While not on this board, I did make multiple posts about a case i ran into early in the year. I had a card misdelivered to the wrong address by the USPS and the Card was stolen, and then relisted in another state. I went through a lengthy process with the post office, they eventually confirmed that they committed the error and the end result was me forwarding that email to ebay, and myself eventually receiving the refund, from ebay.

Something like this does not happen often however. I think there is only so much a seller can do to a certain extent. If the card is extremely valuable, I would think overnight it, or if possible an in person pickup would probably be the best bet in terms of the transaction being conducted. Obviously this is not always possible, but at the moment, with the way things are going with the postal service, I would say it's the best option.

I'm not sure if this really answers your question though. Just my thoughts on the situation.

[Kaneen]

3 weeks ago I made a purchase from a very trusted member of a Facebook collector's group. We had great communication, and I paid immediately via PayPal "Goods and Services." She mailed my package the next day via USPS Priorty Mail in Cincinnati, OH. The package was estimated to arrive at my PO Box address in Lexington KY (approx. 80 miles from the seller's shipping point) 3 days later, on a Saturday.
...On Friday, tracking showed that my package had arrived at the Lexington regional distribution center (nearly always says that the day before I get a package.)
...On Saturday, I checked the tracking before going to the PO to pick it up. Tracking says "Arrived at USPS Regional Facility, Des Moines IA." Well that's an interesting side trip.
...On Sunday, tracking shows it arrived back at the Lexington Distribution Center.
...On Monday morning, the package arrived at the Versailles KY post office (about 20 miles from my PO).
...Later on Monday afternoon, 1:26 PM, the package arrived at my Post Office. PO Box mail at my location is always placed in boxes by 11am.
...At 5:12 PM on Monday afternoon, the tracking now shows that my package was "Delivered, In/At Mailbox"
...Packages too large for the PO Box are placed in a lobby locker with a key left in the PO Box (I get them like this all the time, no issues).
...It is now 2 weeks later and I still have never seen the package, nor the locker key.

To recap...Seller clearly did her part; USPS screwed the pooch; who knows what actually happened to the package? (Probably mis-delivered and not returned by the improper recipient, but who knows); tracking shows "delivered"; ...and I never got the package.

Even if there was such a thing as a Net54 BST "policy" (which Leon says in this thread he has no intentions of instituting), or commonly accepted "board etiquette" (which is clearly not commonly accepted by everyone), there would still be cases where it is just not simple and clear cut.

[Jim65]

Originally Posted by Eric72

Serious question:

If I sell a card here on Net54, and USPS tracking shows it as being delivered, have I satisfied my obligations as a seller on this board?

For the sake of keeping it simple, let's assume a PayPal Goods & Services payment. The buyer enters their own shipping address for those transactions.

I assume the general consensus would be the seller is off the hook.

As for PayPal, as long as seller shipped to the confirmed address and package shows as "delivered" or "available for pickup", they are clear. If the buyer pushed the issue with them, PayPal would probably reimburse the buyer themselves.