SGC lead times?

[Oscar_Stanage]

Originally Posted by jimmer77

I am also waiting for an August sub and I determined that it will be my last with SGC after using exclusively for the past 17 years. With their recent price increase and longer wait times not to mention their lack of communication and horrible website that never changes, I just figure it is time to switch to PSA

I sent a stack of cards into SGC 2 weeks ago, had a bunch of questions around insurance, shipping, etc... they were incredibly responsive and helpful via email.

[Leon]

I will most likely never send another submission to SGC. Besides their black inserts there is no reason. I believe they have lost any competitive advantage they used to have.

[kmac32]

Originally Posted by Leon

I will most likely never send another submission to SGC. Besides their black inserts there is no reason. I believe they have lost any competitive advantage they used to have.

Agreed and when they want $20 per card just to put a silk inside a plastic bag to place inside of the slab, that is nothing short of being greedy. Definitely my last sub to SGC. And their wait time is rediculous as I knew the August submission would all be authentic as they were missing backs. They could have slabbed them pu5t A on the label and had them back in 3 weeks. Shamefully bad service on SGC’s part

[wazoo]

The answer is no....6 weeks in post grading with a continuously moving goalpost. Overpromising and underdelivering, cheers to 2021.

[bobbyw8469]

You have the have the patience of Job in dealing with these guys right about now.

[BabyRuth]

My order for 10 cards was received at SGC on Sept 21 and it said 52-57 days. Today(1/12) it finally changed from RECEIVED to POST GRADING STATUS and I noticed that turnaround time was changed to 65-70 days.

On another note, when I submitted 2 pricey cards back in November at the $100 service level, they were graded in 2 days and I had them back within a week.

[jcmtiger]

Originally Posted by BabyRuth

My order for 10 cards was received at SGC on Sept 21 and it said 52-57 days. Today(1/12) it finally changed from RECEIVED to POST GRADING STATUS and I noticed that turnaround time was changed to 65-70 days.

On another note, when I submitted 2 pricey cards back in November at the $100 service level, they were graded in 2 days and I had them back within a week.

My 4 cards received 10/30/20, still in received category. So far 54 work days. Joe. Last year 2019 I drove there and cards were returned in a week. Oversized cards.

[wazoo]

Originally Posted by bobbyw8469

You have the have the patience of Job in dealing with these guys right about now.

Without a doubt. Maybe I'm missing something here, but I can understand why grading the cards itself is a bottleneck. Encapsulating, packaging and shipping should be something that can be scaled. To have two major bottlenecks in the process just doesn't make sense. 1 sure, understandable no one could have predicted the volume. The other thing I'm not understanding is their order fulfillment system. (Mostly modern it seems) versus tobacco (which I submitted). Issue getting the slabs? Too many questions.

[kmac32]

Sent a group of 5 silks in and received August 31. Fot notice that they are on their way back yesterday. Ugh!!! Also sent 5 cards in in Mid December. They wanted $20 per card additional to encase them in mylar to keep them from slipping in the case. Definitely not necessary as the cards have their adbacks and would not slip. Now if they did not have the adbacks then what they were saying would make sense. Told them to grade only my Koester Bread O’Leary at the expedited level. They agreed to do this and had to email them Friday as there was no status change to indicate this. Good thing I emailed as they had done none of what I had discussed. Brent Martin now has the ball rolling on this submission.

With all this said, will be happy to get my cards back! Unless I get a card that is crutial to my collection and I want in in a SGC slab, this is my last submission to SGC. The wait times are out of control and the general ineptness of how subs and clients are handled are shameful. This is my personal opinion and they need to listen to their customers. When I call in with a concern, you never get a direct answer and half the time they act like the client is making up the story and when they verify with their coworkers, suprise, the client is telling them the truth as to what the story is. Not good client service in my opinion.