Non-delivery/severe delay on a BST transaction

[Fballguy]

I've had to file 3 missing mail cases in the past year. One was in transit for over 30 days and I refunded only to have the item show up a couple days later.

The other two packages were both mailed on the same day, both accepted by the Houston PO on 4/20 both still in transit on 4/24 and both never heard from again. They were heading to different destinations...One about four hours away in Dallas, the other to New York. That to me seems like an obvious stolen mail situation.

Having to deal with the USPS for customer service issues is an absolute worst case scenario. Their customer service, if you can actually reach a human is an abomination, their website is a nightmare and quite frankly you never get the sense anyone gives a S#!t.

I didn't file a stolen mail case, I filed a missing mail case. In both cases, I received calls from the destination post office which was pointless, because I knew the packages never made it there. The problem was in Houston. Nothing was ever found and to this day, once a month I'll get an email from the USPS saying they've still found nothing and sorry for the inconvenience.

Next time I will file a stolen mail case and also try the Congressman.

It sounds like the participants here are both straight up guys. At this point, I'd just refund the money and if the cards show, pay again.