Non-delivery/severe delay on a BST transaction

[36GoudeyMan]

Just to add my 2 cents, I just did a deal with Brian and everything went perfectly fine. I would only add that this doesn't seem to all be a seller issue, but more of a transportation one.

[Eddiez]

I have had the same thing happen to me selling a card. After about 2 weeks of it showing in transit I refunded the money, it wasn't much over a hundred dollars. About 3 weeks later the buyer contacted me that it had showed up and paid me again. It took about 5 weeks to show up. As a seller I feel that after 2 weeks or so I should send a refund, but that's just me.

[h2oya311]

Originally Posted by 36GoudeyMan

Just to add my 2 cents, I just did a deal with Brian and everything went perfectly fine. I would only add that this doesn't seem to all be a seller issue, but more of a transportation one.

+1 on Brian. Always very diligent in his shipping and tracking. I am confident he'll do the right thing regardless of whether the package (and contents) are ever found again.

[1880nonsports]

over a month each. A third was sent out from FLA PO to Florida address - sent to other side of the country and now is back in originating PO to be sent out again from here to Florida address.....

edited to add a response for the OP that 30-45 days seems reasonable to me but we're a person to person type group here and a bit more flexibility especially with a known seller might be in order. Seller also has shown he is WORKING ON IT.

no guarantees whether written or implied

[RL]

Whenever I have a package where the tracking is not showing no movement, and its been 2 weeks or more, I file a stolen mail complaint saying I suspect a USPS employee stole the package.

Package gets "found" real fast.

[Eddiez]

I want to add I have bought from Brian before too. Package arrived in a timely manner and well packaged. Very smooth transition.

[tsalem]

This issue has happened to us 3 times over the last few months and we ship out many packages, daily. 1 of the problem packages was 37 days for a Priority! Follow up and get your local USPS to help start the research process. My guess is the package shows up shortly after the USPS starts the process.
Yes, shipper is still responsible but hope recipent is understanding and patient while the process plays out

[tab]

The same has happened to me twice. Both times package showed it had arrived at the Earth City MO facility ( and maybe departed facility) then nothing for a couple months both times. I was patient. Items arrived fine.

[Phil68]

Originally Posted by RL

Whenever I have a package where the tracking is not showing no movement, and its been 2 weeks or more, I file a stolen mail complaint saying I suspect a USPS employee stole the package.

Package gets "found" real fast.

I'm still waiting on a package "out for delivery" from January 3. I'm going to try this. Thank you.

[Fballguy]

I've had to file 3 missing mail cases in the past year. One was in transit for over 30 days and I refunded only to have the item show up a couple days later.

The other two packages were both mailed on the same day, both accepted by the Houston PO on 4/20 both still in transit on 4/24 and both never heard from again. They were heading to different destinations...One about four hours away in Dallas, the other to New York. That to me seems like an obvious stolen mail situation.

Having to deal with the USPS for customer service issues is an absolute worst case scenario. Their customer service, if you can actually reach a human is an abomination, their website is a nightmare and quite frankly you never get the sense anyone gives a S#!t.

I didn't file a stolen mail case, I filed a missing mail case. In both cases, I received calls from the destination post office which was pointless, because I knew the packages never made it there. The problem was in Houston. Nothing was ever found and to this day, once a month I'll get an email from the USPS saying they've still found nothing and sorry for the inconvenience.

Next time I will file a stolen mail case and also try the Congressman.

It sounds like the participants here are both straight up guys. At this point, I'd just refund the money and if the cards show, pay again.

[Leon]

Originally Posted by Fballguy

I've had to file 3 missing mail cases in the past year. One was in transit for over 30 days and I refunded only to have the item show up a couple days later.

The other two packages were both mailed on the same day, both accepted by the Houston PO on 4/20 both still in transit on 4/24 and both never heard from again. They were heading to different destinations...One about four hours away in Dallas, the other to New York. That to me seems like an obvious stolen mail situation.

Having to deal with the USPS for customer service issues is an absolute worst case scenario. Their customer service, if you can actually reach a human is an abomination, their website is a nightmare and quite frankly you never get the sense anyone gives a S#!t.

I didn't file a stolen mail case, I filed a missing mail case. In both cases, I received calls from the destination post office which was pointless, because I knew the packages never made it there. The problem was in Houston. Nothing was ever found and to this day, once a month I'll get an email from the USPS saying they've still found nothing and sorry for the inconvenience.

Next time I will file a stolen mail case and also try the Congressman.

It sounds like the participants here are both straight up guys. At this point, I'd just refund the money and if the cards show, pay again.

+1